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Data Merge: File is in a format that cannot be placed

New Here ,
Jun 27, 2024 Jun 27, 2024

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Screenshot 2024-06-27 at 22.29.21.png

Most of the Data Set is working fine, until I used Photoshop to edit one of the image to be used in dataset, I saved it with the same name, not changing size and extension, but then this error will show if I try to select the dataset with updated image. The same files works if I relink the placeholder file manually. Any ideas how to troubleshoot?

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Adobe Employee ,
Jun 27, 2024 Jun 27, 2024

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Hi @Kevin38290156bys4,

 

Thanks for reaching out. Does it work if we try it on a new file? 

 

Regards,

Srishti

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New Here ,
Jun 27, 2024 Jun 27, 2024

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I just made a new ai file and loaded the same csv, and the error I got are still there. I managed to get a few images working but I still don't see a pattern.

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New Here ,
Jun 27, 2024 Jun 27, 2024

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I'm using jpg, Photoshop 25.11.0, Illustrator 27.0, Ventura 13.5.1Screenshot 2024-06-28 at 10.39.15.pngScreenshot 2024-06-28 at 10.39.09.png

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New Here ,
Jun 27, 2024 Jun 27, 2024

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c1_039 works when I switch to a dataset that uses this image, but c1_009 won't work. It's also not the file name, as I tried duplicating c1_039 and set the name to c1_009 it will work, so it's something different within the file which I can't tell.

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Adobe Employee ,
Jul 02, 2024 Jul 02, 2024

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Hi @Kevin38290156bys4,

 

Thank you for sharing the details. It seems like the issue might be related to the specific image file itself rather than its name or format. Here are a few steps you can take to troubleshoot and potentially resolve the issue:

  • Open both c1_039 and c1_009 in Photoshop and check their properties. Ensure that the color profile, bit depth, and resolution are consistent between the files.

  • Resave the Problematic Image:

    • Open c1_009 in Photoshop.
    • Save it as a new file (e.g., c1_009_new.jpg) with different compression settings.
    • Try using the new file in your dataset.
  • Convert to a Different Format:

    • Convert c1_009 to a different format (e.g., PNG or TIFF).
    • Use the converted file in your dataset to see if it resolves the issue.
  • Simplify the Image:

    • Flatten any layers in c1_009.
    • Remove any unnecessary metadata.
  • Change resolution & file size: Export the file with 72ppi and try to keep it under 10MB to see if that helps.

 

If you have tried these steps and the issue persists, you might need to provide more specific details about the error message or share the problematic files with Adobe support for further investigation.

 

Best,

Anshul Saini

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New Here ,
Jul 02, 2024 Jul 02, 2024

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Screenshot 2024-07-03 at 14.35.37.png

 

I'm trying a few things and most of the time it makes things worst (more files cannot be linked) and for some reason all files are working until I open photoshop and change another image. Here's another error that I face today which does not make a lot of sense to me.

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New Here ,
Jul 03, 2024 Jul 03, 2024

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Screenshot 2024-07-03 at 17.39.41.png

And a different error when I convert to PNG...

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Adobe Employee ,
Jul 03, 2024 Jul 03, 2024

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Sorry for all these weird errors. Would it be possible for you to share this CSV file along with Illustrator file? 

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New Here ,
Jul 03, 2024 Jul 03, 2024

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My Illustrator file is too big to upload here, but here's a new file that I created for testing with the same issue

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New Here ,
Jul 03, 2024 Jul 03, 2024

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I can't even upload my Illustrator file:
This website says

Correct the highlighted errors and try again.

  • The attachment's test.ai content type (application/postscript) does not match its file extension and has been removed.

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Adobe Employee ,
Jul 03, 2024 Jul 03, 2024

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Hello @Kevin38290156bys4,

Thanks for sharing the details. Would you mind sharing a public link to the file(s) after uploading it to Dropbox/Google Drive/etc., so we can investigate this further?


Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Jul 03, 2024 Jul 03, 2024

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Adobe Employee ,
Jul 08, 2024 Jul 08, 2024

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Hello @Kevin38290156bys4,

Thanks for sharing the Ai file. Would you mind also sharing the linked images and PSD used along with the Illustrator file, so we can investigate this further?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Jul 08, 2024 Jul 08, 2024

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Adobe Employee ,
Jul 09, 2024 Jul 09, 2024

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Thank you for sharing this file. Can you please share JPG file (c1_001.jpg) used in above errors to investigate this? 

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New Here ,
Jul 09, 2024 Jul 09, 2024

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Hi Srishti, let me know if this helps.

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New Here ,
Jul 11, 2024 Jul 11, 2024

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Screenshot 2024-07-12 at 07.56.08.png

This problem has started to affect my other illustrator file. There is something wrong with my system or photoshop. I have both Photoshop 2023 installed as well as the latest Beta version.

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Adobe Employee ,
Jul 12, 2024 Jul 12, 2024

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Hi @Kevin38290156bys4,

 

Thank you for the detailed information and for sharing the files.

 

Could you please try installing Illustrator 28.5 and Photoshop 25.9.1 to see if that resolves the issue? Additionally, are you using any third-party plugins in Illustrator or Photoshop? This information will help us in further troubleshooting.

 

In the meantime, we are checking with the product team to investigate this issue further.

 

Best regards,
Anshul Saini

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New Here ,
Jul 12, 2024 Jul 12, 2024

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I uninstalled all versions of Photoshop and Illustrator, and only installed Illustrator 28.5.

Screenshot 2024-07-13 at 13.48.50.png


At Creative Cloud Manage Plugin, I see one plugin that I can install, which means I haven't install any plugin.

 

Screenshot 2024-07-13 at 13.48.40.png

 

 With the new Illustrator version, it seems that none of my images work anymore. I got this error below:

Screenshot 2024-07-13 at 13.49.18.png

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