Document contains incompatible objects

[Louis22388245quuk]

• My illustrator won't open a cloud file and I can't download it. The message comes up saying this cloud document contains objects that are not compatible with the current illustrator version. 
  Does anyone know how to access this type of document ?? Really need help it's got important uni work on 😞

[John Mensinger]

That error comes up when the file was saved in a later version of Illustrator than you're running. Have you tried updating to the latest version of Illustrator?

[Louis22388245quuk]

I have tried updating it and it didn't work, so I need to try opening it on older versions of illustrator ?? 

[Doug A Roberts]

What version of Illustrator created it, and what version of Illustrator do you have installed?

[Louis22388245quuk]

I created it on illustrator 2022 or 2021, but the thing is it shouldn't be a problem because I few weeks ago I open this document on illustrator 2022 and was fine. 

[Louis22388245quuk]

Made it on illustrator 2021, tried and failed to

open it on illustrator 2020/2021/2022

[Ton Frederiks]

Did you use a beta or prerelease version to create the document?

[Louis22388245quuk]

No I didn't, I've used the same illustrator to make it what do I do ?

[Monika Gause]

Can you share the document?

[Louis22388245quuk]

Tried sharing it multiple times and it didn't work 

[Monika Gause]

@Anshul_Saini can you perhaps help with this document issue? Thank you.

[Anshul_Saini]

Hi @Louis22388245quuk,

Sorry to hear about the trouble you are facing. As everyone said above, this generally happens when files contain some objects/ elements which have some properties/effects applied to them which are not compatible with an older version of Illustrator.

I would request you to upload this file to Creative Cloud/ Dropbox/ Google drive or any similar service and share the download link here with us or via DM. We will check it on our end.

Looking forward to the file.

Thanks & Regards,

Anshul Saini

[Louis22388245quuk]

Yeah that's the thing it won't let me share, download, or upload it to google drive. Its only on the creative cloud as a cloud file, I can preview it and thats it. Ill try share it but ive tried before and it doesnt work
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[Ton Frederiks]

You could try WeTransfer

[Louis22388245quuk]

https://assets.adobe.com/id/urn:aaid:sc:EU:05578e4e-9743-40c0-aeaa-5dead7c50577?view=difile

[Anshul_Saini]

Thanks for getting back to me, @Louis22388245quuk. If it is saved on Creative Cloud, then go to the assets website under synced files. You may click on three dots and click on "Get Link."

Ensure that "Allow Save to Creative Cloud" is toggled on, then click on the "Copy Link" button and share the link here or via DM.

If the file is saved as a Cloud document, then go to the assets website under the Cloud Document section then, click on three dots and click on share.

Then click on the gear icon.

Ensure "Save a copy" & "Anyone with the link can view" are toggled on. Then copy the link and paste it here. 

Let us know if you are able to get the shared link or not.

Regards,

Anshul Saini

[Louis22388245quuk]

https://assets.adobe.com/id/urn:aaid:sc:EU:5d554be5-773d-4a2d-8cb2-1079b7e8a9c8?view=difile

[Anshul_Saini]

Hi Louis,

Sorry for the delayed response. I have logged a bug with the team, and they are investigating it. I will reach out to you if we require more info or if I get an update for the team.

We appreciate your patience.

Thanks & Regards,

Anshul Saini

[Gosia Śmigielska]

Exactly the same problem here! Can I get help?

[Anshul_Saini]

Hi @Gosia Śmigielska,

We are sorry for the trouble. I have logged a bug, and the product team is investigating the issue. Would you mind sharing the file with us (steps are shared above)?

Also, please confirm in which version of Illustrator this file was created and which tools/ effects you used. It will help with the investigation of the issue.

I will be looking forward to your response.

Regards,

Anshul Saini

[Lauren25129676lvhr]

Hi, Was this resolved as I am having the exact same issue!! I have gone back through all the updates, installed and uninstalled all of them and none works with my file. But files that I created on the exact same day are fine?!?! 

Please help! @Anshul_Saini 

[Anshul_Saini]

Hi @Lauren25129676lvhr,

I am sorry to hear about that. Would you mind sharing the file with us? Steps to share the cloud doc are here.

This would really help us with investigating the issue.

Looking forward to the download link to the file.

Thanks & Regards,

Anshul Saini

[Alicia32369659x4nl]

Dear Anshul Saini,

I have the exact same problem and shared the link with you via a private message. Could you please help me? It contains all my graduation work so I would be devastated if I couldn't reach it anymore. Thank you in advance.

Warm regards,

Sarah

[Anubhav M]

Hello @Alicia32369659x4nl,

I'm sorry to hear about your experience. Kindly allow me some time to check this with the team.

Anubhav

[Alicia32369659x4nl]

Dear Anubhav,

Thank you so much for checking. I really appreciate that. I hope you find something. If you need anything from me, let me know.

Kind regards,

Sarah