document work area appears blurry (repost)

[dasom_Lee]

If you drag to work with the preview enlarged, the work area preview will look blurry.
The more you zoom in, the more severe the symptoms are.
There wasn't until the last version of 2023, but it came up at some point.
Due to the nature of the work, there are many cases where the work is small, so it is enlarged and modified.

It's quite disruptive to the workflow. Please fix it quickly Adobe…

Below are the things I've done before.
Attached is the video as well.

<Things I've tried>
- Upgrade computer RAM, cpu, graphics card
- Check on 3 computers
- Initialization
- Initialize configuration settings
- rename and reset folders in %appdata%
- Check after installing an earlier version of illustration
- Check after installing the latest illustration version
- Upgrade/downgrade graphics card drivers to the latest
- Turn off gpu acceleration (not a fundamental solution)
- Check Windows Update
- Update/Remove and reinstall the Wacom driver
- Check by file capacity (at least one letter appears in the blank document. No matter file size.)
- Pixel Preview settings has always been unchecked
- The file path is local, not server.

People who have experienced the same symptoms,

why don't you form a league with me? ¯\_(ツ)_/¯ 

**Don't say turn off gpu perfomence** ☹☹☹
I upgraded my graphics card to the latest to take advantage of gpu. 

A Korean representative has confirmed that the illustration is defective.

https://community.adobe.com/t5/illustrator-discussions/%ED%94%84%EB%A6%AC%EB%B7%B0-%EB%B8%94%EB%9F%A...

don't encourage me to chat. They don't know the answer either. Just fix it quickly.

---------

Sentences with a translator, not as smooth as locals.
I ask for your understanding if you felt bad.

[Anshul_Saini]

Hi @dasom_Lee,

I understand how disruptive this issue can be, especially when working on detailed designs at high zoom levels. Since you’ve already tried multiple troubleshooting steps, including testing across three systems, we need to gather more details to help the product team identify the root cause.

I will log a bug with the product team, but I need the following information:

• MSInfo file from all three systems you’ve tested on (this helps us find common factors).

• Exact version number of Illustrator you’re currently using (the latest is 29.2.1).

• Screenshot of your color settings from the Edit menu.

• External monitor make & model and how are they connected? Is it connected via HDMI, type-c, DisplayPort, adapter, or dongle used?

Since this issue doesn’t occur in version 27.9, I recommend keeping that version installed for now while we investigate.

Let me know if you need guidance on exporting the MSInfo file.

We appreciate your patience as the team looks into this.

Best,

Anshul Saini

[dasom_Lee]

I sent you a log file. When will it be resolved?

[Anshul_Saini]

Thanks for following up and being patient, @dasom_Lee. I haven’t received the log file from you yet. Could you please confirm where you sent it, and can you resend it here or via DM? Additionally, if you could also provide the other details I requested earlier (Illustrator version, color settings screenshot, and monitor connection details), it would greatly help the product team investigate further.

I understand this has been frustrating, and I appreciate your patience. I'm looking forward to hearing back from you.

Best,

Anshul

[dasom_Lee]

I already sent the log to Adobe mail address in February.

I'll resend the log. Where should I send it? I can't attach it on dm or community.

[Anubhav M]

Hello @SODA Lee,

Could you upload the file(s) to a file-sharing service like Google Drive/Dropbox/etc. and share a public link to it here or via DM, so we can check it on our end?

Looking forward to hearing from you.
Anubhav

[dasom_Lee]

I've DMed you two, but I'm not sure if it'll be confirmed.
https://drive.google.com/file/d/1Ny2VjSw4kzmKXTSGFEww4DIEvUOJrPMV/view

[Anshul_Saini]

Hi @dasom_Lee,

Thanks for following up and sharing the log file. I completely understand how frustrating this issue must be, and we truly appreciate your patience.

After reviewing the logs, it seems that the information provided isn’t directly relevant to our investigation. To help the team diagnose the issue more effectively, could you please share the details we requested earlier? Specifically:

• MSInfo file from all three systems you tested on

• Screenshot of your color settings (from the Edit menu)

• Monitor details (make, model, and connection type – HDMI, DisplayPort, USB-C, etc.)

Additionally, we’ve just released Illustrator v29.4. Could you update to this version and let us know if the issue still persists? This will help us determine if any recent fixes have addressed the problem.

Looking forward to your response.

Best,

Anshul Saini

[dasom_Lee]

NO, it's DIRECTLY RELATED to ADOBE. Because the 2023 version doesn't have this bug on the same pc.
The three systems we tested are hard to prove because they are previously owned by a company.

I uses monitor dell u2722d model, and I connect with hdmi.

And even in the latest version, this problem continues.

[Anubhav M]

Hello @SODA Lee,

I have sent you a DM. Kindly check.

Anubhav

[dasom_Lee]

I got just a chat link. This can't solve the problem. I've already consulted chatbot and wrote.

[dasom_Lee]

I checked Another computer at new office thought this issue was not happening, and was related to Nvidia. The new computer uses intel's built-in graphics card.

[Anubhav M]

Hello @SODA Lee,

I have sent you an additional DM. Please check.

Anubhav

[dasom_Lee]

I've already contacted a counselor in Korea and chatted with a counselor in the U.S. They can't help me. They just parrot and repeat answers according to the manual. 😰😰😰

[Anubhav M]

Hello @SODA Lee,

I'm sorry to hear about your experience. Kindly allow me some time to check this with the team.

Anubhav

[Anubhav M]

Hello @dasom_Lee,
I have tried replicating this behavior on several machines, but could not. To further assess this, could you share more details like:

> You mentioned earlier that you are using a Wacom tablet. Does this only happen on the Wacom Display or when the tablet is connected?
> Could you share the System Info file (https://nvidia.custhelp.com/app/answers/detail/a_id/2507/~/how-to-generate-a-microsoft-system-inform...) for the computer on which you are experiencing this problem?
> You mentioned trying to turn off GPU acceleration. Could you confirm if the problem remained after that?
> Have you tried performing a clean reinstallation of the GPU(s) drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://www.amd.com/en/resources/support-articles/faqs/GPU-110.html) and checking if it helps?
> Have you tried installing Illustrator 28.7.6 (https://helpx.adobe.com/download-install/using/install-previous-version.html) and checking if it works there?

Note: To share the files, kindly upload them to a file-sharing service like Google Drive/Dropbox/etc, and share a public link to it here. Also, ensure the option to Save a Copy/Download is enabled under Link Settings (if any).

Once I have this information, I can forward this to the Product team for further investigation.
I appreciate your time and patience in helping us resolve this issue.

Looking forward to hearing from you.

Anubhav

[dasom_Lee]

The problem appears even if you don't use the Wacom tablet.
Don't ask me to turn off GPU acceleration. Turning off GPU acceleration doesn't cause any problems, but I bought a graphics card to use GPU acceleration. 😡😡
I'm currently using 2023 version because I'm having trouble with the illustrator 2024 version.

PLEASE read to my previous writing, PLEASE, PLEASE.

https://community.adobe.com/t5/illustrator-discussions/%ED%94%84%EB%A6%AC%EB%B7%B0-%EB%B8%94%EB%9F%A...

"아무래도 버전이 점차 업그레이드되는 과정에서 문제가 발생된 부분인것 같네요 일단 테스트 PC의 경우도 동일한 문제가 발생되며 2023버전의 경우 현재는 지원하지 않는 버전이 아니여서 확인이 어렵네요. 만약 아직 해당 2023버전 사용이 가능하시다면 비교 영상등이 있으면 내부 피드백을 진행하는데 좋을 것 같습니다. "

"I think this is the part that caused problems in the process of gradually upgrading the version. First of all, the same problem occurs with the test PC, and for the 2023 version, it is difficult to check because it is not currently supported. If the 2023 version is still available, if there is a comparison video, it would be good to proceed with internal feedback."

Adobe Korea has already confirmed and reproduced this problem. Adobe employees don't know what they answered. And every time, words are different and the problem is passed on.

Can it handle large files even if you turn off GPU performance? I don't think so. Solve the problem from adobe. PLEASE.

[Anubhav M]

Hello @dasom_Lee,

Thanks for your patience. I was able to successfully replicate this on my end.
Kindly allow me some time to check this with the team.

Feel free to reach out if you have more questions or need assistance. I'd be happy to help.

Anubhav

[dasom_Lee]

When can I get a definite answer? It's already been a month since you said 'some time'.

[Anubhav M]

Hello @SODA Lee,

I have already raised a bug for this with the product team, and they are currently investigating it. I will update this thread as I have more information.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

[dasom_Lee · Accepted solution]

I found that in the latest update of Illustrator, this issue has finally been resolved.

However, there was a problem, and I regret to some employees who said that there was no problem on Adobe's side even though this issue was corrected.

[HARSHIKA_VERMA]

Hi dasom_Lee,

We sincerely apologize for the inconvenience and frustration this issue may have caused. I'm relieved to hear that it's now been resolved, and I truly appreciate you taking the time to share the update here. 

Thank you for your patience. Please don't hesitate to contact us with any concerns. We would be happy to help you in the future.

Thanks,

Harshika