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error 2067 - can't open DXF Ai file

Forum|Forum|4 years ago
February 11, 2022
5 replies
7725 views

Hi,
I see that this is an old problem.

I have newest version .
What can be done to fix this?
Which version I should use?

Correct answer darren_4455

Hello @760Print,

We understand that encountering technical issues can be frustrating. Would you mind sharing more details, like the exact version of the OS/Illustrator and a public link to a sample file after uploading it to Dropbox/Google Drive/etc., so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

I converted to .dwg via solidworks and that seems to import properly to illustrator compared to a .dxf which gives the error

Anshul_Saini

Community Manager

Hi All,

I understand that some of you have been experiencing difficulties with opening or importing DXF/DWG files in Illustrator. I want to assure you that the product team has worked diligently to resolve this issue.

After careful investigation, it has been determined that the problem is with the DXF/DWG files themselves. They were not created in accordance with the proper file format specifications, and as a result, they are causing errors when attempting to open or import them in Illustrator.
Note: Illustrator uses the latest AutoCAD library licensed from Autodesk to open, import, and export DXF & DWG files.

Please note that the older versions of AutoCAD also experience difficulty with opening these malformed files. If you come across any DXF/DWG files that can be opened in the latest versions of AutoCAD but not in Illustrator, please report this as a separate issue in a new post and share the file with me via DM for further investigation. Our team will do their best to resolve any bugs that may exist.

It's worth mentioning that Illustrator versions 25.1 and below were able to open/import these files because they used a different library, which did not strictly check the DXF/DWG files for conformance. However, due to the lack of support for recent OS upgrades, Illustrator has switched to the latest AutoCAD library from Autodesk for opening, importing, and exporting DXF/DWG files. Unfortunately, the older versions of Illustrator are no longer available in Creative Cloud due to Adobe policy. However, you may try the suggestion in this community post to install an older version.

Additionally, it is important to note that other third-party apps may also export DXF/DWG files using older AutoCAD libraries that may not open in Illustrator. If you encounter such files, please report them to the application that created them for a potential fix in future releases.

Thank you,

Anshul Saini

#Marking as correct for visibility

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grahamq34297104

Participant

Hi Anshul,

We have several users of Illustrator 2024 in our team , all of whom can import dwgs apart from one.

It has only stopped being able to open them today.

The dwgs were exported from solidworks.

could you explain why this is happening?

Thanks

Anshul_Saini

Community Manager

Hi Anshul

I could open/import these exact same dwg files a few days earlier, and my collegues still can, so this tells me the issue isnt with dwg files, its with Illustrator and an update?

I've installed an older version of illustrator now as a get around, but should we really have to do that?

I understand your frustration, @grahamq34297104. It's unusual that you were able to open the DWG files previously but are now encountering issues. We'll need to investigate further to understand the discrepancy. Could you please share the specific version of Illustrator your colleagues are using, as well as the exact version you reverted back to? Additionally, if possible, sharing one of the DWG files that you're having trouble with would be helpful for our investigation.

Thank you for your cooperation.

Regards,

Anshul Saini

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walaa00

Participant

I also have the same problem it is so frustrating that you have to use an old version when you already used to the new features . if there are any solution for that please write it below >

I checked the files contents between illustrator 2021 v 25.0.1 and 2022 v 26.5.0 i found one plugin dosenot exit in the 2022 v which is DxfDwg.aip file < i do not know if it is the problem or not

SanitaPAuthor

Participating Frequently

Hi, @walaa00 !
Unfortunately I didn't find solution for this 😞

D

danv13929671

Participant

@SanitaP Try to convert you file from DXF to DWG, its should import. It's ridiculous how the team that responsible checking these type of things failed at checking one of the most commong import files!

D

danv13929671

Participant

And this is why I HATE updating! This is literally what I use Illustrator for and why I pay $50 per month. This needs to be fixed TODAY. I cannot import any DXF files which means I cannot design. which means I dont get paid.

italosan

Community Expert

Hi, does this problem occur with all files?

SanitaPAuthor

Participating Frequently

Hi @italosan
Yes.
I changed laptot - that's why new Ai version.
In older Ai on my previous laptop I could open those files.
Also tried to open on my private laptop where is 24.2.3 version - there I could. Only thing, that computer is very slow - I can't work there.
Not sure can I get older version...

SanitaPAuthor

Participating Frequently

p.s. few days ago I could open files in new version aswel - not anymore.

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