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Oxidozer
Oxidozer
Known Participant
July 1, 2021
Answered

Error: "The operation cannot complete because of an unknown error [NOKY]" in Illustrator

  • July 1, 2021
  • 21 replies
  • 32846 views

That is the message I get when I try to scale an object in Illustrator 25.3.1 when I try to scale an object.

Mac OS 11.4.

What is the fix for this? I use Illustrator professionally, and can't afford for it to simply refuse to perform straightforward tasks.

 

 

{Renamed by MOD}

    Correct answer bartenational@thinkkal

    My solve was to rasterize the layer I needed to scale, I don't need to edit this art so this work around worked. 

    21 replies

    Show previous replies
    S
    SpeedPro44310
    Participant
    January 31, 2022

    Hi there!  I also ran into this issue today when a customer sent over their logo.  Its definitely that legacy effect for me thats causing the issue as well.  The way I got around it was to place the logo into my design file but have it embedded, not linked.  Hopefully that helps. 

      A
      AWPresley
      Participant
      January 13, 2022

      I am having the same issue in Illustrator 26.0.2 on Mac Big Sur 11.5.2 (both fresh installs)

      That error pops-up when scaling items.


       

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      January 20, 2022

      Hi @AWPresley,

       

      Sorry to hear about this. Could you please share a few more details like:

      • Does this happen while working on a specific file?
      • Does this error occur while working on an old file or a new one?
      • Does this happen while scaling/ moving a particular object/ layer?
      • Would it be possible for you to share this file with us here or via DM?

       

      Looking forward to your response.

       

      Regards,

      Anshul Saini

      G
      graphicsfactory
      Participating Frequently
      September 28, 2021

      Same NOKY error when trying to scale artwork :0

        Anshul_Saini
        Community Manager
        Anshul_SainiCommunity Manager
        Community Manager
        September 30, 2021

        Hi there,

         

        Sorry about the trouble. I would request you to please share the details as asked above. It would help us investigate the issue and assist you all accordingly.

         

        Regards,

        Anshul Saini

        D
        defaultu7y7nwsd82y8
        Participant
        October 18, 2021

        Same issue here, very frustrating as slowing down my design work, need to fix "NOKY" 😞

          Anshul_Saini
          Community Manager
          Anshul_SainiCommunity Manager
          Community Manager
          September 24, 2021

          Hi All,

           

          We are sorry to hear about this trouble you are facing, and thanks for raising this issue. I understand how important it is to you all to get this issue addressed. We'd be happy to look into this for you. Firstly, I would recommend you all to update Illustrator and the Operating system to the latest. If that doesn't help, I would request you all to share some more details which help us investigate the issue like:

          • OS and Illustrtaor version
          • System Specification
          • GPU (Internal and external)
          • Share a sample file in which you are facing the issue. Package the file, upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link here or via DM.

             

          • Share Illustrator folders from the following location:
            macOS:
            ~/Library/Caches
            ~/Library/Application Support/Adobe
            ~/Library/Preferences


            For Windows:
            C:\Users\your_username\AppData\Roaming\Adobe

           

          We will be looking forward to your response.

           

          Thanks & Regards,

          Anshul Saini

          S
          Smakulski
          Participant
          September 22, 2021

          I am having the same issue. This NOKY issue appears for me when I try to scale an object. In general the last 3 or so months I have had constant issues with Photoshop and Illustrator not working as it normally would. The bugs with the latest updates have interfered with my workflow and have caused delays in completing work. Hope there is a solution to this soon.

            A
            ANK Creative
            Participating Frequently
            September 13, 2023

            The issue is the newest version - 29.1 rollback to to a 28.__._ version and you should be good.

             

            A
            Ami98A2
            Participant
            August 17, 2021

            Same error, so frustrating

            L
            luism16869532
            Participating Frequently
            August 23, 2021

            Bom dia, quando adobe atualizar para o 25.5 se não me engano o erro é reparado ....  fiz um teste no beta do 25.5 e foi tranquilo

            K
            KDAWG11
            Participant
            September 8, 2021

            Glad to hear that @luism16869532. Let us know if you come across this issue or any other issue. We'd be happy to help.

             

            Regards,

            Anshul Saini


            Having the same problem such an irritaition, is because of a new update? never had this problem before, please give solution

            L
            luism16869532
            Participating Frequently
            July 17, 2021

            Mesmo erro aqui, trabalhando ontem com o arquivo e estava tranquilo, hoje não consigo redimensionar a logo, percebi que acontece só quando está o icone que tem efeitos de gradiente e blur. Segue arquivo para analise.

            Tive atualizações no Windows ontem.

             

            https://shared-assets.adobe.com/link/5a5e5570-3751-4e99-7149-3486e4b58643

            Srishti Bali
            Community Manager
            Srishti BaliCommunity Manager
            Community Manager
            August 2, 2021

            Hi there,

             

            Sorry for the delayed response. I checked your file on both Mac and Windows machines, and it worked perfectly fine. I have sent you a DM for more details, please check.

             

            Regards!

            A
            alisonv25218141
            Known Participant
            July 16, 2021

            Same here.  Happened first time today on a logo. I've used this logo multiple time before.

            The work around for me was "expand appearance".

             

             

              L
              LIC5EFC
              Participating Frequently
              July 12, 2021

              same error!

              C
              Constanza0D44
              Participant
              July 12, 2021

              MISMO ERROR

              Anshul_Saini
              Community Manager
              Anshul_SainiCommunity Manager
              Community Manager
              July 1, 2021

              Hi there,

              Sorry to hear about this trouble. In addition to the question asked above, could you please share some more information like:

              • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
              • Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

               

              Looking forward to your response.

              Thanks & Regards,
              Anshul Saini

              Oxidozer
              OxidozerAuthor
              Known Participant
              July 1, 2021

              Thanks.

              It is happening across multiple documents.

              My system hasn't been updated recently, and no extensions have been added.

              I did some digging, and I think it may be related to a "Legacy Gaussian Blur" effect applied to the stroke. I won't be able to go through and alter hundreds of paths that use this effect — is there a way to update them globally?

              Srishti Bali
              Community Manager
              Srishti BaliCommunity Manager
              Community Manager
              July 6, 2021

              Hi there,

               

              I am sorry about this trouble. We tried but couldn't replicate this behavior. Could you please share a sample file with us? You can upload it to the Creative Cloud ( https://helpx.adobe.com/in/creative-cloud/help/share.html ) and share the download link.

               

              Regards,

              Srishti

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