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This has been happening for the last week or so, and it's getting worse. When holding down Shift and moving an object (single object or group doesn't matter) I get a the audio tone error "Boop-boop" and the this little icon pops up next to my cursor, and I can't move it but just a tiny bit, or it snaps back to it's original position. Turning on and off smart guides (command-U) solves it... for about 20 seconds, and then it happens again.
I've de-installed AI, preferences, and re-installed. Same thing. A screenshot doesn't capture the icon. Any one else experiencing this?
MacOS 11.6.4, latest version of Illy.
Hi All,
I am glad to inform you this issue has been fixed in our latest release Illustrator v26.5.
Please feel free to reach out if the issue persists after updating.
Regards,
Anshul Saini
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Yes, 100% for me too recently updating the software.
I completely understand, so you're not alone. I hope it's a glitch that will be removed since I can't move the selection exactly where I would like it to be.
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Thanks. It got so bad Illustrator was nearly unusable. I had to uninstall again and knock it down a version. The problem went away.
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I'll definitely do that too.
Thanks for tip!
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Hi @chuckm1903077 @Adriana23624888zgxa,
Sorry for the trouble. Multiple users have reported this issue. We have logged a bug with the product team, and they have started investigating the issue. I would request you to share a few details like:
Also, I would request you to upvote the following UserVoice if not done already.
(https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44914921-v26-1-...)
Please share this information. It would be really helpful for us.
Regards,
Anshul Saini
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I'm using Big Sur 11.6.4, Illustrator 26.1, Magic Mouse. Problem goes away if I drop back to Illustrator 26.0.3.
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The same problem, on Monterey 12.2.1, using the Apple magic mouse, Illustrator v26.1. Haven't reverted to the previous version yet, but I probably need to because this drives me crazy.
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You don't need to go down a full version, just go back to the one from a couple weeks ago. I went back to 26.0.3 and the problem went away. I'm also using the Magic Mouse.
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Exactly the same. Thought it was me the way i was holding the mouse.. Nightmare. Sort it out please Adobe
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Hi All,
We are sorry for the trouble. The product team is working hard on this, and the fix will be released with the next update.
The + sign icon while dragging the object in Illustrator only happens with the Apple Magic mouse.
I would request you all to upvote this UserVoice if not done already, and please be patient & stay tuned for the updates.
In the meantime, you may downgrade to Illustrator v26.0.3 until the fixed gets released. (This helped some users.)
Regards,
Anshul Saini
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Having the same issue. Any idea when the update will come? This is affecting workflow.
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Just go back to 26.0. It goes away.
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Yes, same. I'm about to lose it!! I thought it was user error, but I'm at least thankful to hear I'm not the only one. It is almost impossible to work in illustrator.
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Hi @chuckm1903077 @NAOMI16B8 @reachpeak @VincentOBrien @Renatas.Jurkša @Adriana23624888zgxa
I am glad to inform you all that this issue has been fixed in the latest Illustrator update, v26.2.1, released yesterday. I would request you to update and let us know if the issue persists.
Regards,
Anshul Saini
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Hi @Anshul_Saini — I've just updated to Illustrator 26.4 and the problem is back.
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Hi @samdisk,
We are sorry to hear about this. Would you mind trying resetting Illustrator preferences? If that doesn't help, would you mind sharing a few details along like:
We are here to help. We just need more info.
Thanks & Regards,
Anshul Saini
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Thanks @Anshul_Saini,
I have reset preferences and the issue remains. As for your questions:
Thanks,
Sam
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This has also happened to me also since the latest update
1. MacOS 10.15.7
2. Yes when dragging an object on screen
3. yes i use a magic mouse
4. happening in all documents
5. only change made was the update of Illustrator
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Yes the problem is back.
Illustrator 26.4.1
Monterey 12.4
I do see a green dot with a plus icon.
Yes I´m using a Magic Mouse.
It happens all the time with any document.
No recent changes.
It's an extremely annoying situation and it's preventing me from doing my job.
When will this situation be resolved once and for all? Otherwise you have to start refunding your customers.
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have been experiencing this issue for months now, called adobe 3 different times and no one knew what i was talking about when i explained the problem even after sharing my screen. its extremely frustrating and causes quite a disruption when trying to use the program. also prevents me from completing projects in a timely manner. I am re-requesting this update. this software is far too expensive to be having problems this consistently
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Confirming that the problem is suddenly back with the latest version of Illustrator (26.4).
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Yep, back for me again aswell
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Back for me on 26.4 AND 26.4.1
1. macOS Monterey 12.
2. Yes when dragging an object on screen
3. yes i use a magic mouse
4. happening in all documents
5. only change made was the update of Illustrator
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Same for me too! Updated to the latest illustrator and the problem is back.
Anyone found a way to fix it? It's really frustrating
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It is back for me too, just updated to 26.4.1. It's so, so annoying and incredibly slows down my workflow, oof.
HELP