Copy link to clipboard
Copied
Hello,
since the last Illustrator update three days ago, my computer (Windows 10) creates a gude-log file in the same folder every time I open an Illustrator file. Is anyone else experiencing this and is there a solution? Thanks.
Hi All,
I wanted to provide an update regarding the "gude log" file issue that has been affecting you all. As some of you may be aware, we have been working to address this issue.
We encourage you all to update to the latest Illustrator version (v27.3.1) and let me know if you continue to experience any issues.
Best,
Anshul Saini
Hi All,
We are sorry for the trouble. A bug is logged for this, and the product team is investigating the issue.
Would you mind upvoting this UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45410827-can-t-do-changes-to-the-containing-folder-gude)?
In the meantime, you may try unchecking the Automatic Proxy from the Internet options and check if it helps.
Internet Properties > Connections> LAN settings> Uncheck Automatically Detect settings
...
Copy link to clipboard
Copied
1. You use Windows search for "gude*.log" in the appropriate top level folder, and remove every instance of the pesky file on a drive in < a minute.
2. You then create no more by changing your habit to opening files with either Bridge (which is what it is made for) or "right-click open with."
3. Or as I do; use righ click "open with Bridge" which immediately allows me to see all the images in a folder full size etc.
Copy link to clipboard
Copied
Happening to me too! Two days ago i also lost the content of my 3 work-related folders! Cause the file auto-generating clogged up my desktop and corrupted my personal files too! I've lost weeks of work and this is unacceptable from a company like Adobe, and the post was made in MAY, and still today, October people are still having this issue.
What's going on Adobe !?
Copy link to clipboard
Copied
The work around for me has been to open Adobe programs on their own first before opening any file with them. When opening from a shortcut or start menu, not directly from a file or "open with" I do not get a gude.log in my work folder. Illustrator may still be making this file elsewhere in the program folder, but at least it is not visible to annoy me.
Also, why is this topic marked solved when Anshul_Saini 's resposnse clearly does not fix the issue?
Copy link to clipboard
Copied
Yeah, thanks for sharing with me (and all of us) this workaround, I realized the same this morning, opening illustrator on its own for now seems to be the best solution, even now with the latest 2023 update the problem still exists btw.
It's a shame that this matter is marked as solved when it's clearly still an issue, and the unluckiest ones lost their files too. 😅
Copy link to clipboard
Copied
Don't worry. I created another discussion about this and I will create more if still not solved until they kick me out of the community for this 🙂
Copy link to clipboard
Copied
upvoting on the UserVoice link the Adobe Employee posted would be more helpful than creating duplicate threads or replying with "I have the same problem"
Copy link to clipboard
Copied
Adobe employee marked this as solved which is not solved. So I thought if it is marked that way maybe they don't get any notifications anymore about this. This is why I created another.
Copy link to clipboard
Copied
This
Copy link to clipboard
Copied
It would be more helpful to address problems in the correct way, instead of marking as Solved something that is not solved. And considering the issue is not a "new" one but several months have passed, it would be great to have an update on the issue (that is not even listed in the "known issues"). We are talking about Adobe Suite, not some free-to-use software. Let's be serious.
Copy link to clipboard
Copied
Also, this
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Preach
Copy link to clipboard
Copied
Not commenting at all would be more helpful than replying "upvoting on the UserVoice link the Adobe Employee posted would be more helpful than creating duplicate threads or replying with "I have the same problem" with no actual solution.
Copy link to clipboard
Copied
Oh yeah I did vote with my personal account long time ago.
But now I tried with my work account, and it doesn't work. Even that UserVoice link has bug.
Copy link to clipboard
Copied
Same, CarlosCanto is just a clown that is not being helpful.
Copy link to clipboard
Copied
Hi All, @GarrettS98 @Gunes Ozcan_work @Gunes Ozcan
We are sorry for the inconvenience this issue is causing. We are unable to replicate the behaviour at our end. Would you mind having a live debug session with us? If yes, please send me your Adobe ID, Country & Timezone, phone number with country code, and 2 preferred dates & time (Mon- Fri) over a private message.
To send a private message, click my profile picture and use the " Send a message" button.
I will be looking forward to your response.
Thanks & Regards,
Anshul Saini
Copy link to clipboard
Copied
The probem is intermittent for me these last couple weeks. When I first had the issue it was consistent. I can't regularly repicate the issue anymore, but others here seem to have it worse than me.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
open a PSD file directly from Windows Explorer (that, is double click on a PSD file to launch Photoshop). That should create the .log file.
Copy link to clipboard
Copied
Oh, it STILL creates the gude file (check your Documents folder).
Copy link to clipboard
Copied
For me, I don't see any gude log file in my Documents folder. This log files in my Documents folder look way different than "gude logs" we were talking about earlier. Gude logs are different than Adobe's log history files. Gude logs were created in our private work folders, not in Adobe folder: See attached "Capture 2" image. and See "Capture 1" for Adobe log file.
Will you please share a screenshot of gude log files in your Documents folder if you have them?
Copy link to clipboard
Copied
Hello,
I stumbled across this website with a very detailed writeup (What to do when a mysterious log file occurs when Illustrator is started ) after experiencing this issue, what has “worked” for me for now is resetting my preferences in Illustrator. Maybe Adobe devs can pinpoint the issue somewhere from this persons research.
Copy link to clipboard
Copied
Same issue here
Re.: Workaround
Apprecioate the suggestion (even if it worked) updating LAN / network settings is not a good workaround for me.
Copy link to clipboard
Copied
Now, illustrator is not creating gude log files anymore. I've been keeping eye on them and it has been whole "gude log-free" weeks, after the last Adobe update. (It happened few times right after the update though, I checked the next day) Btw, I didn't change/reset anything.
Old gude.log text files are still in the folders. Even if I double-click to open the illustrator file, gude log file doesn't update itself anymore. Looks like it is fixed for me!
Copy link to clipboard
Copied
Hi @silke schwarm @LindyHop1943,
Thanks for reaching out. I would recommend posting this on the Photoshop community for better visibility (https://community.adobe.com/t5/photoshop-ecosystem/ct-p/ct-photoshop).
Thanks,
Anshul Saini