HELP! Disappearing text on path

[Luca31037641xlen]

HI!
I have a problem with illustrator 2023.
Path texts disappear as soon as I click or convert them to a path.
Sometimes even just opening the file.
This is a big problem that I need to solve quickly. 

Thanks 

Luca

[Monika Gause]

THis has been reported a couple of times lately and it might be fixed in the public beta. You could try and install that or wait until the next release: https://community.adobe.com/t5/illustrator-discussions/type-on-path-tool-bug/m-p/13974675#M375173 

[jimc25569101]

I'm having exactly the same problem, on two different jobs. 
The path is still there when I reopen a file but the text that was on it randomly disappears. It's not hiding, it's just gone. 
I've been using Illustrator for nearly 30 years and this is the first time that artwork disappears.
This is not a professional standard. 
FIX NEEDED ASAP!!!

[defaultibmhwr4co8l6]

Same thing is happening to me. Path on a circle. Text randomly disappears and sometimes scatter everywhere.  

[Anshul_Saini]

Hello @defaultibmhwr4co8l6,

I see that you're experiencing an issue with text randomly disappearing in Adobe Illustrator. A similar known issue was fixed in the latest version, 27.8.1. Please update if not done already. If updating to v27.8.1 doesn't help, I'd like to gather some additional information to better assist you in resolving this problem:

• Can you please specify the exact version of Adobe Illustrator that you currently have installed? Knowing the version number will help in troubleshooting.

• Additionally, could you let me know in which version of Adobe Illustrator the problematic file was originally created? 

• If possible, could you share the problematic file with us for further investigation? You can use a file-sharing service like Adobe Creative Cloud, Dropbox, Google Drive, or any other preferred method to share the file. Providing access to the file will allow us to examine it more closely and identify potential issues.

Once I have this information and access to the file, I'll be in a better position to assist you in resolving the character spacing and disappearing letter parts issue.

Please feel free to provide the requested details, and we'll work together to find a solution.

Best regards,

Anshul Saini

[lnng]

I have the same problem, I cannot connect this issue to a specific font.

[Anubhav M]

Hello @Luca31037641xlen, @lnng,

We understand how frustrating it can be to encounter technical issues while working in Illustrator. Would you mind sharing some more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), a sample file (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...), so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

[centurion2674]

This is still happening in AI v29.0.1.

[Anshul_Saini]

Hello @centurion2674,

Thank you for reaching out! Could you confirm if the issue you’re experiencing matches the one described in this UserVoice?

If it does, please upvote the post to stay updated on its progress. Additionally, if possible, share a sample file exhibiting the issue via a file-sharing service like Dropbox or Google Drive. I can then forward it to the product team, who are already investigating the bug internally.

Looking forward to your response!

Best regards,

Anshul Saini

[centurion2674]

Hello.

My problem doesn't quite match the user voice link you included.

The problem my department is having is we get customer files with random instances of type on a path missing from the document and then we find it located way off in the drawing area somewhere. Sometimes it's in one piece and sometimes all the characters are scattered randomly. This is not from trying to resize the type as stated in the link you provided, it just happens on its own.

A way to get it back is to just select the type on a path tool and click on the path, and then the type returns to its original location. But then, if I don’t outline the type, I can save the document and close it and reopen it again, and the type is scattered or located randomly again.

This is happening in versions 28.1 and 29.0.1. I’m running in Ventura 13.6.3 on a 2020 Retina 5k iMac.

Here’s a link to a test document I made that is having this problem.

https://drive.google.com/file/d/1lyWau9ZL-FvOP4JIS9743NUHaaFmd3G7/view?usp=sharing

Thanks.

Alan Paxton
apaxton@upbslc.com

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[Anubhav M]

Hello @centurion2674,

I'm sorry to hear about your experience. I tried replicating this behavior on my end but could not. Would you mind sharing a screen recording of what happens when you open the file on your end and the workaround, so I can check this with the team?

Looking forward to hearing from you.

Anubhav

[centurion2674]

Screen recording link:

https://drive.google.com/file/d/1j5pdhMjMyHolS4Qb3Xq_xNSwJqAsAE6F/view?usp=sharing

Alan

[Anubhav M]

Hello @centurion2674,

Thanks for sharing the file and screen recording. I was now able to replicate the problem. Kindly allow me some time to check this with the team.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

[Ton Frederiks]

Looks like this problem.:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/46897540-type-o...

What happens if you Select All and nudge everything (using an arrow key) to the right and nudge it back to the left?

Save the file, it should behave in the recent version

[centurion2674]

Thanks. That seems to help with my test file, but we need files to open up in the correct position.

I work in packaging and if some type disappears from a client’s design and we don’t catch it, we’re in trouble.

[Ton Frederiks · Accepted solution]

I understand the risks. It seems fixed for new files, but older files that were saved with the problem still keep the problem. I would make it a habit to nudge the content of older files (maybe write an action).

[Sharyl326206420ywb]

I have had this problem. My work-a-round is to lock all layers except the layer with the text. Then "select all" to select text. By clicking on the font size, the text reappeared. Then I converted the text. I am using Illustrator on three computers. This computer at work is running version is 27.9. The computer the at home is running an older version from creative cloud. I hope this is helpful.

Sharyl