How Do I Turn Off That Annoying Tour Window?

Community Beginner ,
Jan 12, 2018 Jan 12, 2018

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I have looked everywhere in the Preferences, but I cannot locate that horribly annoying Tour window that covers my work whenever I use Illustrator. Can someone show me how to turn it off (no, it's not the Welcome Screen...)?

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correct answers 2 Correct answers

Adobe Employee , Apr 07, 2021 Apr 07, 2021
Hi all, We're extremely sorry to hear about this trouble.  I understand how distracting and frustrating it could be. Ideally, it should stop once you close it. We're currently investigating is issue but unfortunately couldn't replicate this behavior at our end.  We need your help replicating this issue. In case you are still facing this issue, please feeel free to send us a DM. We'd be happy to help. Regards, Srishti

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Adobe Community Professional , Jul 28, 2021 Jul 28, 2021
This issue is listed as 'fixed' in version 25.4: https://helpx.adobe.com/uk/illustrator/kb/fixed-issues.html If you have updated and are still experiencing it or something similar, it may be worth posting on the uservoice link in that page to give details, or alerting Srishti here.

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New Here ,
Nov 20, 2018 Nov 20, 2018

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wrensauer​ No turning off tool tips does not turn off the stupid TOUR windows. Match Photoshop and have a turn-off RICH TOOL TIPS. This is ultra annoying for someone using Illustrator since 1991. Adobe, stop solving problems that aren't there!

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Community Beginner ,
Nov 27, 2018 Nov 27, 2018

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EVERYONE!

Please visit this link, and let your feelings be known concerning TOUR POPUPS!

https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/filters/new

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Adobe Community Professional ,
Feb 27, 2019 Feb 27, 2019

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There is a suggestion elsewhere that closing the pop ups three times will stop them from re-appearing.
I don't recall what I've done, but I haven't seen those pop ups in Illustrator for a long time.
So maybe I did close them three times.

Try it, see if it works for you. I can't see any settings I would have switched off to deactivate it.

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Community Beginner ,
Apr 09, 2021 Apr 09, 2021

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The popup tour is not appearing on my home computer, but on my work computer the bug appears.

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New Here ,
Mar 04, 2019 Mar 04, 2019

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Go to C:\Program Files\Adobe\Adobe Illustrator CC 2019\Support Files\Required\CEP\extensions and remove folder com.adobe.illustrator.OnBoardingForLearnPanel

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Engaged ,
Mar 04, 2019 Mar 04, 2019

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Just tried that.  It doesn't come up with the initial popup asking me to take a tour of illustrator so guess that worked to some extent.  However it still asked me if I wanted to learn how to use libraries and set up different folders...  

Thanks for the tip.


Regards from the Armordillo

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New Here ,
Mar 05, 2019 Mar 05, 2019

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...and also delete the folder com.adobe.illustrator.OnBoarding

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Participant ,
Mar 28, 2021 Mar 28, 2021

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ALSO DOES NOT WORK - WHO ARE YOU POSTING SUCH CRAP ???

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Explorer ,
Nov 22, 2019 Nov 22, 2019

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I love you.
Take notice all you "Adobe Community Professionals" fooling people around...

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Participant ,
Mar 28, 2021 Mar 28, 2021

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Does NOT work

quote

Go to C:\Program Files\Adobe\Adobe Illustrator CC 2019\Support Files\Required\CEP\extensions and remove folder com.adobe.illustrator.OnBoardingForLearnPanel


By @dm-esc-del

 

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Explorer ,
Apr 09, 2021 Apr 09, 2021

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This worked for me finally!! But for me it was the rich tooltips folder under Photoshop Required. Brilliant! Thank you sir!!

 

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Explorer ,
Apr 09, 2021 Apr 09, 2021

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Sorry the one that worked for me was C:\Program Files\Adobe\Adobe Photoshop 2021\Required\www-butler as soon as I deleted the contents of that folder the problem was gone. So happy!!! Photoshop took super long to load the next time but then after that has since been fine.

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Explorer ,
Sep 13, 2019 Sep 13, 2019

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This is still an issue and I have a feeling Adobe will never resolve it. I'm going to guess their team are busy working on many new features, starting new things and never finishing what they started. These tool tips invade all their apps now. I've been working on a project in Indesign and every single time I go to open Margins and Columns, this giant animated tooltip appears. Every time, no matter how many times I open and close Indesign and that menu, every time.

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Adobe Community Professional ,
Sep 14, 2019 Sep 14, 2019

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This points to issues with your preferences file, because if you close that window once, it won't re-appear unless your preferences go corrupt and are reset.

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New Here ,
Oct 09, 2020 Oct 09, 2020

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I found it in another thread.  It's called the "Home Screen" and can be disabled in Preferences > General. Uncheck Show The Home Screen When No Documents Are Open. Similar preference settings are available in Photoshop and InDesign also. 

 

 

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Adobe Community Professional ,
Oct 09, 2020 Oct 09, 2020

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The Home Screen question is not the same issue as the Tour question.

 

Peter

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Adobe Employee ,
Apr 07, 2021 Apr 07, 2021

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Hi all,

 

We're extremely sorry to hear about this trouble.  I understand how distracting and frustrating it could be. Ideally, it should stop once you close it. We're currently investigating is issue but unfortunately couldn't replicate this behavior at our end. 

 

We need your help replicating this issue. In case you are still facing this issue, please feeel free to send us a DM. We'd be happy to help.

 

Regards,

Srishti

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Community Beginner ,
Apr 07, 2021 Apr 07, 2021

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@Srishti Bali please tell us how to get rid of this extremely annoying pop-up!

 

Screenshot 2021-04-07 at 15.22.03.png

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New Here ,
Jul 21, 2021 Jul 21, 2021

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UGH... dealing with this annoying thing now. It's so annoying. Mine is just a blue box with no words on it.

 Screen Shot 2021-07-21 at 11.30.59 AM.png

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New Here ,
Jul 28, 2021 Jul 28, 2021

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Same here! Annoying!

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Participant ,
Apr 07, 2021 Apr 07, 2021

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Firstly this has been a problem since 2017 so I am not sure if you are inept or stupid for asking for help on this issue in 2021.
SINCE 2017 your people have been "TRYING" to help with NO HELP being produced.
I think that the AI community is sick and tired of your insincere platitudes.
It would help IF you had the latest version of AI so that you could see what is happening instead of asking up to send you pictures.

Why am I upset? Because being patient with morons for 4 years who do NOTHING except act condescending to genuine complaints is wearing thin.

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Community Beginner ,
Apr 07, 2021 Apr 07, 2021

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After a long hiatus from working in Adobe software I updated all the apps and discovered all these annoying blue boxes everywhere that won't go away. I saw this was an old post but was hoping there was a way to turn them off by now, obviously not.

 

@STOP-SPAMMING-ME I hope things get better for you.

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Explorer ,
Apr 09, 2021 Apr 09, 2021

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I don't understand why you aren't banned from here. Your presence here makes my Adobe experience worse than the software bugs ever have.

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Advisor ,
Apr 07, 2021 Apr 07, 2021

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@Srishti Bali Perhaps you can give this problem to the Adobe guy that was asking why we use force quit to quit Illy when it won't quit when using the command quit/exit, he doesn't seem to have anything to do right now... it seems to be one of the least problems everyone is having, so best solve this first to ease him into it...

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New Here ,
Apr 07, 2021 Apr 07, 2021

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I just installed ai a few days ago and already this pop up is extremely annoying.  Not sure how you're having trouble "replicating" the issue. This has got to get fixed.

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