How to Stop CC Library Tips Pop-up

[bobafett7801]

How do I stop this from showing up every time I open my CC Library?

[Monika Gause]

It should be gone after you close it once.

If it isn't, then usually that points to a general issue with your preferences file.

Privileges set incorrectly, the preferences gone corrupt, Windows compressing the file (that one is a new one) ...

[bobafett7801]

Thank you for the info. It DOES happen every time I open CC Library in Illustrator but not InDesign or Photoshop. Also, I am in MAC OS X Mojave.

[Mike_Gondek]

Try unchecking here.

Also check here and delete any libraries you do not need

[bobafett7801]

Thanks Mike,

The checkbox was already unchecked. I also deleted all of the unused libraries and it still shows up. I tried unchecking and rechecking and that didn't work either.

Any other ideas?

[Monika Gause]

Check privileges and everything.

You could also try and set up a new user account and run Illustrator from that one. Just to check if it's your user folder.

[Mike_Gondek]

As mentioned try check your privledges.

On High Sierra you find that here, so believe Mojave should be same or similar

Applications/Utilites/Disk Utiily/Disk First Aid

File >> Run Disk First AID

[bobafett7801]

I ran DiskFirst Aid and everything checked out fine but it still showed up. I then reset my preferences in Illustrator and now all of the Tool Tips/Tour are showing up even though I have them unchecked.

[Monika Gause]

After resetting the preferences, all the tips will show up of course. But they should do that only once.

If you still can't get it to stop, someone will need to take a look into your system. It can't be solved on the forums.

Please do contact: Contact Customer Care

[Mike_Gondek]

They usually go away after you cancel the first time. Was hoping that if this got reset in the prefs, that would give you an oopportunity to do a cancel that holds.

I would recommend High Sierra instead instead of Mojave, as Mojave has some serious issues, especially in Photoshop.

Check that that the Adobe Cloud app is up and running good without errors. You could also Use the Creative Cloud Cleaner Tool to solve installation problems and reinstall. Sorry my suggestions are getting more time intensive, but am running low on suggestions for this one.

[Steve Werner]

I don't think it's a Mojave problem. I've got the latest Mojave update and the latest versions of InDesign, Illustrator and Photoshop and have had nothing happen I could attribute to the operating system. (There may be Photoshop issues I've never encountered but I haven't seen them mentioned in Photoshop Prerelease.)

Resetting preferences is usually enough to solve the problem the poster talked about.

[bobafett7801]

Thanks all,

I logged out of CC. Rebooted my iMac. Signed back in to CC and, so far, it hasn't popped back up.

Fingers crossed!

Erikk

[user4725390]

Hi Erikk!

We are trying to investigate and reproduce the problem on our side, but still were not able to get reproducible case.
I am sending you few questions in direct. Answering them would help us better understand the root case of the issue.

Thank you,
Mariia,
Quality Engineer
CC Libraries

[Mike_Gondek]

Add my name to the list, have been getting this last 3 weeks, not initially though. Not after every time I reboot 100%, but that seems to be part of the trigger.

I get this on  Photoshop High Sierra. Don't use Illustrator as much.

[user4725390]

Hi MikeGondekandspyre! Thanks for reporting and sharing the details.
Our team is currently working on the solution.

Don't you mind sharing logs with me? I will send you details in PM.

Thank you!

Mariia,

Quality Engineer

CC Libraries

[edbiggs]

There doesn't seem to be a solution to this annoying feature. The user should have easy control as to using it or not. We should not have to be jumping through hoops to get the irritating thing to stop popping up. Really, do you want to start a new library when you add a random color to your swatches? The feature is just written into the applications badly.

[Srishti Bali]

Hi Ed,

Thanks for reaching out. As Mariia mentioned above, we are already working on it. I would request if you can please upvote this issue here: Feature Tours and Tips pop up windows keep showing up even after selecting "Skip Tours" – Adobe Illu... and stay tuned for the updates.

This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases.

Regards,

Srishti

[spyre]

Getting this as well every single time I open Photoshop, VERY annoying!!

[Monika Gause]

spyre  schrieb

Getting this as well every single time I open Photoshop, VERY annoying!!

THis is the Illustrator forum.

Photoshop may be a different thing and might have different issues. Please do always post in the corresponding forum as the details are important.

In Illustrator this issue points to problems with the preferences file.

[Mike_Gondek]

What OS are you on. Anyone else have this issue, please post what OS you are on.

So far I know this happen on Mojave & High Sierra, in both Illustrator and Photoshop.

For me it comes back after I restart computer, nto so much restarting Photoshop.

[user4725390 · Accepted solution]

Hi everyone!

Wanted to let you know, that we found the root cause and fixed the problem with Pop-up!

Fix will be available in our upcoming release.

Thank you for your patience,

Mariia,

Quality Engineer

CC Libraries

[Jules277266590izg]

Well, here we are 5 years later, and it still doesn't work. I get pop ups every single time I open the libraries panel, on every single app

[Anubhav M]

Hello @Jules277266590izg,

I am sorry to hear about your experience. Would you mind sharing your Adobe ID and a screen recording of the problem you're having via DM so I can check it with the team?

Looking forward to hearing from you.

Anubhav

[jules_4195]

Hey, same name, same problem here.
Can't get rid of these pop-ups... But only on Illustrator !

[Anubhav M]

Hello @jules_4195,

Sorry to hear about your experience. Would you mind sharing your Adobe ID and a screen recording of the problem (https://adobe.ly/4haGU60), so I can check it with the team?

Looking forward to hearing from you.

Anubhav