Illustrator 2023 lags in menus on windows 11

[paulw49049041]

Hi Guys,

I see other people are having lagging issues with windows 10 and 11.  My main lagging happens moving accross the menus where the mouse just stops moving and then jumps.  Sometimes I can't even get it to hover over the section that I need.

I've tried (I think) all of the suggested fixes including uninstalling (restarting system) reinstalling Illustrator 2023 with no change.  Tried Renaming the CEP folder and the UXP folder.  Tried booting system in safe mode but still the same lagging effect.

Thanks.

Paul W.  

System specs

Windows 11

2TB M.2 Samsung main drive and 2TB SSD second drive

CPU AMD Ryzen Threadripper 2970WX 24-Core Processor 3.00 GHz

128GB of Ram

2 NVIDIA Geforce 1080 video cards (with lastest updated drivers)

[Mylenium]

You may need to delve into the settings of your NVidia driver. This sounds like a classic extended desktop vs. multiple individual desktops thing and Windows 11's new method of handling multiple cards may exacerbate the issue.

Mylenium

[paulw49049041]

Hi Mylenium,

The odd thing is that this problem doesn't exist on Photoshop or any of the other Adobe apps. that I use.  It only seems to affect Illustrator.

Paul W.

[Anshul_Saini]

Hi @paulw49049041,

Thanks for reaching out and sharing the outcomes of the troubleshooting steps you have tried already. Would you mind trying creating a new admin user account and checking if the same behavior is happening there as well or not?

Would you mind creating a small screen recording demonstrating the issue if it is the same behavior in a new user account? I will forward it to the product team for further investigation.

I will be looking forward to your response.

Thanks,

Anshul Saini

[paulw49049041]

Hi Anshul,

I'm sorry that I haven't responded to you until now.  The holiday season is upon us and I've been busy with that.  I'll try (as soon as I can) to create a new admin account to see if that has any impact on the lagging issue.

Thanks so much,

Paul W.

[paulw49049041]

Hi Anshul,

Well, I tried creating a new admin account and it improved the lagging effect some.  It still lags somewhat but it's better.  The only problem is I don't want to use that profile as I would have to then go through the torture of reloading or reentering all the account information for all the many programs that I have installed on the system.  So, I guess I stuck just limping along with Illustrator the way it is.  It is so odd that none of the other Adobe apps behave this way.

Thanks

Paul W.

[Anshul_Saini]

Hi @paulw49049041,

Thanks for trying and sharing your observation.Would you mind creating a small screen recording demonstrating the issue on your main user account and share with us? I will forward it to the product team for further investigation.

Thanks,

Anshul Saini

[paulw49049041]

Hi Anshul,
No problem.

Thanks for getting back to me.
Paul W.

[paulw49049041]

Hi Anshul,

I forgot to mention (until a realized it) that it seems to mainly lag real badly mousing over the type menu field.  I’m not sure that is super obvious from the video clip.

Thanks again.

Paul W.

[Anshul_Saini]

Thanks for sharing the screen recording @paulw49049041. Would you mind trying resetting the system font cache & validating them? The steps are here: https://helpx.adobe.com/fonts/kb/troubleshoot-fonts-illustrator-indesign.html.

Also, are you using any plugin/ font management or extension?

Thanks,

Anshul Saini

[paulw49049041]

Hi Anshul,
Yes, I'm using Extensis Font manager. I never even thought about that. That's probably why it lags mousing over the type pull down menu.

I'll try resetting the system font cache and validating them. I'm sure now, however, the problem is the font manager.

Thanks again,
Paul W.

[Anshul_Saini]

Hi @paulw49049041,

Thanks for confirming that. Many users in the past have reported this. Please check if resetting the font cache & validating help or not. If not, you may need to remove the Extensis font manager to check whether that helps with the menu lags.

Let us know how it goes. We'd be looking forward to your response.

Thanks,

Anshul Saini

[paulw49049041]

Hi Anshul,
Can't seem to move the fonts out of the font folder on windows 11 in order to validate the fonts. However, when Extensis font manager isn't running the mouse still lags running over the type selection in the menu.

Thanks again,
Paul W.

[Anshul_Saini]

Thanks for trying, Paul. I'd recommend you connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). The team here would be able to perform remote troubleshooting and assist you accordingly.

Let me know how it goes.

Thanks,

Anshul Saini