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We resolved the same issue:
1st Step, remove FontBook fonts with Serious errors
2nd Step, reset Global preferences by rename ~/Library/Preferences/Adobe/Adobe Illustrator folder to _old
3rd Step, which was successful, uninstall Sophos Endpoint.
4th Step, reinstated ~/Library/Preferences/Adobe/Adobe Illustrator folder
Update -
I wiped my C drive, reinstalled Windows, Nvidia driver, Creative Cloud.
Illustrator opens fine. All apps are opening fine. Will test further.
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Have you tried to uninstall and reinstall? And also use the cleaner tool.
Uninstall or remove Adobe Creative Cloud apps
Use the Creative Cloud Cleaner tool to solve installation problems
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Hi there are some bugs in new updates so it is better to use last working version...regards
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Hi there,
Sorry about this inconvenience. I would like to know if the steps suggested above by @sishamIAGD worked for you? If not, I would request you to share a few more details like:
Also, you may try opening the app in Safe Mode (Windows/ macOS) & Hidden Admin Account (Windows) / Root Account (macOS). Let us know how it goes.
We will be looking forward to your response.
Thanks & Regards,
Anshul Saini
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We resolved the same issue:
1st Step, remove FontBook fonts with Serious errors
2nd Step, reset Global preferences by rename ~/Library/Preferences/Adobe/Adobe Illustrator folder to _old
3rd Step, which was successful, uninstall Sophos Endpoint.
4th Step, reinstated ~/Library/Preferences/Adobe/Adobe Illustrator folder
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Glad to hear you and your team resolved the issue. Please feel free to reach out if you run into any other questions or issues in the future, and we'd be happy to help.
Regards,
Anshul Saini
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I'm having the same problem with Illustrator on Windows 10.
I have tried:
The last thing I can try, is to completely wipe my C drive, and do a fresh install - just to see if Illustrator will run. I don't want to do that.
All other Creative Cloud apps are working great. Illustrator has ceased to open, at all.
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Update -
I wiped my C drive, reinstalled Windows, Nvidia driver, Creative Cloud.
Illustrator opens fine. All apps are opening fine. Will test further.
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Sorry to hear that you had to do that. I would like to know how the apps are performing now. Please feel free to reach out if you run into any other questions or issues in the future, and we'd be happy to help.
Regards,
Anshul Saini
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Its incredible anyoing and STUPID how $50/mo software must be fixed from user side!