It was running fine, then randomly stopped launching. When I try, it gets to the point of checking and initializing, then freezes. Always a different item that it's initializing when it freezes. What I have tried:Uninstalled from CC desktop and from Finder, reinstalled over and over and over.Used the Cleanup tool to remove Illustrator and CC desktopDeleted font cache using TerminalNo 3rd party plugins or anything else to remove, no scripts to launchRemoved Illustrator cachesRemoved beta versionRebooted several times System info:M2 with 16 gbSonoma 14.4.1System Monitor shows 9 gb free before trying to launchMonitor shows 12 gb used when launch attempt is in progress95 gb disk available, trash is empty, iCloud is nearly fullOther CC apps are installed but not running Searching here shows this has been an issue for years. Any suggestions before I give up and start using something else?

Inspiring

Answered

Illustrator Mac 2024 freezes on launch, won't start

Forum|Forum|1 year ago
July 26, 2024
54 replies
89304 views

It was running fine, then randomly stopped launching. When I try, it gets to the point of checking and initializing, then freezes. Always a different item that it's initializing when it freezes. What I have tried:

Uninstalled from CC desktop and from Finder, reinstalled over and over and over.
Used the Cleanup tool to remove Illustrator and CC desktop
Deleted font cache using Terminal
No 3rd party plugins or anything else to remove, no scripts to launch
Removed Illustrator caches
Removed beta version
Rebooted several times

System info:

M2 with 16 gb
Sonoma 14.4.1
System Monitor shows 9 gb free before trying to launch
Monitor shows 12 gb used when launch attempt is in progress
95 gb disk available, trash is empty, iCloud is nearly full
Other CC apps are installed but not running

Searching here shows this has been an issue for years. Any suggestions before I give up and start using something else?

Correct answer Andrew N14

Can confirm I looked through this thread for solutions and the one that worked for me was removing all BETA apps. My MacOS was completely up to date, I had uninstalled and reinstalled Illustrator, but for some reason the BETA apps were causing the problem. For me, the hickup was happening with the plugins. After uninstalling all BETA apps, Illustrator opened in 2 seconds.

Show previous replies

zorrillamonsoon

Participating Frequently

I'm having this same issue right now. I have 128gb of ram, 8tb of storage... m3 max pro... adobe needs to fix this bs. I think adobe products still run on rosetta... this is the most frustrating, insensible crap I have ever experienced. hoping updating to the latest OS works for me even though it didn't seem to work for you. 😭😭😭

Monika Gause

Community Expert

@zorrillamonsoon schrieb:

I'm having this same issue right now. I have 128gb of ram, 8tb of storage... m3 max pro... adobe needs to fix this bs. I think adobe products still run on rosetta... this is the most frustrating, insensible crap I have ever experienced. hoping updating to the latest OS works for me even though it didn't seem to work for you. 😭😭😭

Did you recently install or update one of the Adobe Beta apps? If so, can you try and uninstall it?

If not: can you try and reset the preferences?

If that does not help, unfortunately you need to uninstall, run the Adobe Cleaner tool and reinstall. That helped a couple of people today.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

If you have custom brushes etc, first bring them into a safe and dry place. They can be found in these locations: https://www.vektorgarten.de/illustrator-settings.html

Jason Burnett

Inspiring

When I launch Illustrator (beta) (prerelease) (2023) (2022), it shows the loading screen then gets kinda slow--mouse movement begans to get jittery then the launch window turns black and there is something about legal notice check the adobe about screen and then my entire computer becomes unresponsive. I can't type, use the mouse, use the USB connected keyboard (instead of bluetooth). Absolutely nothing. I can't even use the hardware reset button to reset it, I have to shut it off and restart.

I literally have Illustrator running 24-7 and never quit out of it except when I have to update or Microsoft sneaks one in on me and restarts my PC like it did last night.

So I tried to view Windows updates and only some security definitions got loaded last night.

I have looked up how to launch illustrator in safe mode but every time it simply says, "now when it crashes is will automatically load in safe mode" which is 100% baloney.

I have even stopped all non-essential apps and services and even started windows in Safe Mode and still it locks my PC completely. Anybody know what could be happening here?

Monika Gause

Community Expert

It looks like something happened with Adobe beta apps today. A lot of people have issues. If another Illustrator versions is running for you, just leave the betas alone.

Jason Burnett

Inspiring

None of the apps are workiing for me. All of Adobe's apps are locking up. Betas, Pre-releases, standard versions back to 2020. Nothing is working.

P

poodyglitz

Participant

Me too. I also can't open Illustrator ("Application not responding").

kglad

Community Expert

@poodyglitz

reset your illustrator preferences.

N

noahm90125240

Participant

I am on Mac M1 Pro with Sonoma 14.6, all apps are working but Illustrator. Ive tried restarting computer, uninstalling and reinstalling illustrator, everything. It still crashes and is unresponsive in the loading screen. My boss is down my throat, any suggestions?

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

N

noahm90125240

Participant

Was that all you had to say?

BUSKIRKS.com

Inspiring

ADOBE -
Ai and Ai beta -
for MacOS -
SANOMA AND MONTEREY -
HAVE SAME ISSUUE
(FINDER: NOT RESPONDING)
Also happens with InDesign and Photoshop....
PC windows 10 works fine...
Was working yesterday...
Two Differnet operating systems same error...
Please advise..
Work Needs to get done to pay your bills adobe!!!

kai

Monika Gause

Community Expert

Can you uninstall, run the Adobe Cleaner tool and then reinstall?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Y

Yusuf Esad

Participant

Suddenly, something happened and then I can't open any of my applications including illustrator, photoshop, inDesign, Aftereffects etc... It closes without opening and when I somehow managed to get into the app I couldn't touch anything. It says Not Responding and the whol screen turns to white. I want this problem to be solved right away!

Monika Gause

Community Expert

Did you already reboot the computer?

Then try resetting the preferences

If that still does not help, try what is explained in here: https://community.adobe.com/t5/illustrator-discussions/blank-black-opening-screen/m-p/13460732

If nothing else helps, uninstall, run the Adobe Cleaner tool and reinstall. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Starting with resetting the preferences, this is all rather destructive. Make sure to export your settings. Edit > My Settings > Export. So you have your brushes and swatches and stuff.

A

Anubhav M

Community Manager

Hello @Yusuf Esad,

We understand that encountering technical issues can be frustrating. I hope Monika's suggestions helped resolve the problem. If not, kindly confirm if you have any beta Adobe apps installed on your computer. If yes, kindly try the following steps to check if they help:

- Close all Adobe applications
- Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/3YxYjP8)
- Relaunch Illustrator

If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/3YyEzeb) and then reinstalling and share your observations.

Looking forward to hearing from you.

Thanks,
Anubhav

T

Taylor30664666f25x

Participant

I am trying to open illustrator, but it is freezing at the load in screen.

I have done the following and it has not helped:

restarted my Mac desktop
updated my Mac
uninstalled Illustrator and redownloaded

None of these have helped. I was in a project earlier and it then crashed and won't load in anymore. Anyone else seeing this or have a solution?

T

Taylor30664666f25x

Participant

Reference image for where it is sticking:

A

Ana33561793x8id

Participant

i tried opening any app in this example adobe illsutrator beta it takes around 10 min to load and then shows the error that the app is not responding and to force quit it because it takes too much app memory, same thing happens to other apps since the last update was took place.

Monika Gause

Community Expert

This is the beta. Does the released version run?

A

Ana33561793x8id

Participant

I'm not sure what you mean with that question. Nothing runs from adobe no app, and all of them are up to date if that's the info you requested.

Monika Gause

Community Expert

Update Sonoma to the latest version first. That one seems to work at least for a lot of people.

Check out what Mike and Anubhav wrote in here: https://community.adobe.com/t5/illustrator-discussions/illustrator-2022-black-homescreen-and-no-add-new-file-macbook-pro/m-p/13091339#M329665

If nothing else works, please try and contact Customer Care. They can login to your system. But that will only work during the week.

https://helpx.adobe.com/contact.html

tunghoyAuthor

Inspiring

Thanks. Upgraded Sonoma to 14.6 but it makes no difference. Illustrator still freezes upon launch and the OS throws a message that it's out of application memory.

What kills me is this debilitating bug isn't unique to my machine and it isn't recent. It's known and unaddressed. Adobe has become the Boeing of the software industry.

Monika Gause

Community Expert

What else is running on the computer?

Do you have a Window manager? Such as Rectangle or Magnet?

Do you have an additional monitor?

Do you have the software Display Pilot?

16 GB of memory is not a lot actually.

Simon D E

Participant

Hi
I've tried everything I know here...
Opened Illustrator this morning and it gets to the welcome screen where it shows your recent files and other options... as soon as I move my mouse to click something open the whole app disappears and crashes.
I've tried uninstalling/re-install (including removing prefs and plug-ins), tried installing previous version.... just crashes and disappears at the same point. Getting a bit stressed here. Can anyone help?
NOTE: InDesign and Photoshop are working perfectly fine..... it's just Illustrator.....
Many thanks 🙂

A

Anubhav M

Community Manager

Hello @5022661,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3SyJmJ2) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3LM79RY). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

Simon D E

Participant

Many thanks Anhubav for your reply.
I used the Adobe Cleaner Tool to completely clean reinstall Illustrator. That initially worked. To double check all was well, I closed Illustrator and re-opened it, it crashed again as before. However, I am finding that a couple of attempts to "re-open" it using the dialogue box DOES eventually open it properly. I'm assuming there's something about my Mac/system that Illustrator alone does not seem happy when the app is opening.

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