Illustrator 3D render issue

[rafacosta1981]

Hello! 

I am creating some simple 3D objects in Illustrator but the rendered result has some wierd pixelated dots all over it. I tried adjust other options but still get the same problem. 

[Monika Gause]

3D and materials is currently a raster based effect. If the Raytracing options have no effect, then that's that.

Is your graphic card compatible?

[Bill Silbert]

Are those dots still there when you export or print the object? If they are only showing up in your screen view try turning off GPU Performance in the Performance section of Illustrator's preferences.

[Kheng25211018huwv]

Hi,

I'm currently having the same issue with pixelated dots after the ray tracing. I have tried turning the GPU performance on and off and update it but still does not work.

[Anshul_Saini]

HI @rafacosta1981 @Kheng25211018huwv,

We are sorry for the trouble. Would you mind trying resetting the Illustrator preferences?

If that doesn't help, would you mind sharing a few details like:

• The exact version of OS & Illustrator
• Small recording demonstrating the issue. It would be really helpful for us.
• Share the download link to the sample file in which the issue is replicable.
• GPU make & model
• Screen resolution of your display
• External monitor(s) make & model if used any.

We are here to help. We just need more info.

Thanks & Regards,
Anshul Saini

[joao.peixoto]

Hi @Anshul_Saini ,

I'm facing the same problem here.

• Windows 10 version 21H2 / Illustrator version 26.3.1
• GPU GTX 1660 SUPER 
• Display resolution 1920x1080
• File https://assets.adobe.com/id/urn:aaid:sc:US:1cbfd1bd-176d-457d-84b9-62bf3b7aa532?view=difile

Thanks for the support,

João Peixoto

[Anshul_Saini]

Hi @joao.peixoto,

Sorry for the trouble, and thanks for sharing the details. The file you have shared is private. Would you mind sharing it publically? If yes, please ensure that the "Anyone with the link can view" & "Save a Copy" options are enabled.

Looking forward to it.

Regards,

Anshul Saini

[joao.peixoto]

Hello. @Anshul_Saini.

I'm sorry about it. I changed the file sharing options now you can download it. 

[Anshul_Saini · Accepted solution]

Thanks for doing that. Would you mind trying to uncheck reduce noise in the render setting in the 3D panel and see if this issue persists or not, as I am unable to replicate this at my end?

Looking forward to your response.

Regards,

Anshul Saini

[Marcela Roesner]

It worked for me...thanks brother Anshul. 

[rafacosta1981]

Thank you! It worked for me as well.