Illustrator + Apple M3 max - really slow performance - any help?

[tony27594587nbo9]

Just got my new MacBook Pro with the M3 Max chip and 128GB of RAM, but it's lagging like crazy—spinning beachball, slow selection, and a long delay between typing and seeing anything on screen.

I’ve closed everything else and only have Illustrator open with a simple vector file and a bit of text. GPU Performance is on, so no clue what’s going wrong.

On my old M2 with 64GB of RAM, I could have multiple files open and fly through projects no problem. Any ideas?

Specs attached : 

 

 

 

[Monika Gause]

What kind of monitor is connected?

Or are there multiple monitors?

Do they have different spaces?

Do you have a Window Manager installed?

Do you still have Chrome open?

Do you have plugins installed in Illustrator?

How many fonts are installed?

[tony27594587nbo9]

What kind of monitor is connected?

Two LGS 4k  Monitors w/ 8K HD USB C cables

( which works great with my old M2 with 64GB of RAM )

Or are there multiple monitors?

Do they have different spaces?

Different spaces? 

Do you have a Window Manager installed?

YES

Do you still have Chrome open?

Chrome is open, unsure why that would slow things down

Do you have plugins installed in Illustrator?

No plugin installed

How many fonts are installed?

Only 20 fonts installed

[Monika Gause]

Do you have those monitors set up differently than on the old Mac? Like Use separate spaces?

Window managers do not go well with Illustrator. In fact they suck badly.

Chrome eats memory for breakfast, lunch and dinner. Also its plugins can basically interfere with about anything and everything, because nobody really cares.

[tony27594587nbo9]

Same monitor setup, nothing changed. 

I do have Windows programs on Mac, not by choice. 

Yeah, I've forced quit all programs open with just Illustrator open, and the problem still exists. 

[Monika Gause]

The Window manager is not about Windows as an operating system, but about ... whatever it is these apps do. But they interfere with Illustrator: Rectangle, Magnet, Moom.

[Alanadeew]

Hi - 

I really hope Adobe optimizes their apps and file opening systems for Illustrator. 

The Adobe Creative Suite, in my experience with the following apps: Indesign, Illustrator, are NOT optimized for apple M3 chip. And honestly not even the Apple M3 Pro Macbook itself. 

FIle opening, organizion doesn't work properly. When you save a new file, it doesn't follow the directory you want/need (which is the file you're working from). It will pop up in some random place in your host-file.
Mac's tag's system does not populate within the Indesign, Illustrator apps (when placing, or opening files)

Pink screen flashes (Within the app window) when opening illustrator or sometimes dragging it to an external monitor.

Locking and Unlocking objects in Illustrator creates a terrible lag of what seems to be a selection of every single object on the pasteboard.

My large PDF's will sometimes rainbow wheel in Acrobat, & i have to close.

Nothing else comes to mind, but it's been a nightmare, especially because i bought this laptop for efficiency in my workflow, But i'm so, SO crippled

[Doktorbonfus]

I have similar problems too. 

I am writing as a professional user of Adobe Illustrator and Photoshop, running them on a MacBook Pro M4 Max with macOS Sequoia. Despite the unparalleled computational power of this machine—capable of rendering complex animations in Blender in mere seconds—I am experiencing unacceptable performance issues with Adobe applications.

Illustrator often lags, responds slowly to basic commands, and struggles with simple tasks like resizing or panning. Photoshop exhibits similar inefficiencies, particularly during canvas zooming, rotating, or using brushes. These issues are a stark contrast to the fluidity I experience with non-Adobe applications that leverage Apple's hardware capabilities.

It is frustrating that Adobe, a leader in creative software with a near-monopoly in professional industries like mine, has not optimized its applications to utilize modern Apple silicon to its full potential. This disregard for performance, despite the hefty cost of subscriptions, feels both outdated and unprofessional.

I urge Adobe to prioritize the optimization of Adobe products for M-series Macs. As creative professionals, we rely on your tools not just for their features, but for their reliability and efficiency in high-pressure environments.

Please provide actionable solutions or a timeline for addressing these inefficiencies.

[PatrickJamesYu]

Same. I'm on an older M2 Max MBP but the illustrator performance is kind of dog.. I'm not sure what the deal is but sometimes it becomes shockingly slow. 

I see support mention wanting to know how many fonts are installed or if Chrome is open. But c'mon, that's embarrasing to try to blame the 1gb ram used by Chrome to be the problem why Illustrator can't function without stuttering after every click. I'd really appreciate a real solution, acknowledgement of the problem, and or assurance a solution is being worked on

[Monika Gause]

Chrome and its plugins are eating RAM for breakfast lunch and supper.

All you have to do is try. Does it get better after a system reboot into Safe Mode or not?

Does it get better with fewer fonts?

[PatrickJamesYu]

Apologies if it wasn't clear that those methods have been attempted. 

As for Chrome and Plugins eating RAM for "breakfast lunch and supper", RAM usage is a measurable metric. Chrome has been closed out and I am not using any plugins beyond Illustrator in it's factory installed form. 

As for fonts: are you suggesting that users who run into this problem, uninstall fonts from their system / computer including the factory ones? 

I'm running into problematic slowdowns in simple shapes, no fonts being used in the document. 

It will sometimes improve with a system reboot or in safemode, but it will become problematically slow again. 

[Monika Gause]

Factory fonts must not be uninstalled, because then everything will break.

How large is your monitor? Is there just one monitor or multiple?

Are you perhaps using Display Pilot?

[Doktorbonfus]

Not using Chrome, only system fonts and surely I haven't bought a M4 Pro Max MBP to be run in Safe Mode.

Blender and Topaz Labs software are stunningly fast. Photoshop and Illustrator stumble and stutter like I had a piece of junk instead of a cutting edge computer.

[Monika Gause]

Not using Chrome, only system fonts and surely I haven't bought a M4 Pro Max MBP to be run in Safe Mode.

By @Doktorbonfus

I think I have explained multiple times that running in Safe Mode. Is. A. Test. You are not supposed to run Safe Mode permanently. It's a default part of standard debugging procedures.

So: have you tried it and does it work?

[Doktorbonfus]

Sorry if I’m not a long-time fan of yours who knows how many times you’ve explained this, but come on: a brand new MBP, a fresh install of the Adobe Suite, and I immediately have to run tests to figure out why I’m experiencing the same old problems I had on my previous computers? Am I the only one who thinks this isn’t supposed to be normal?

[Monika Gause]

You might want to talk to Adobe staff as soon as they chime in after the holidays. 

I'm a volunteer in this forum.

[Doktorbonfus]

Sure, I'd really love to talk to them, and not just by asking questions. This situation simply has to change.

Anyway, thanks for volunteering here; your dedication doesn’t go unnoticed.

[PatrickJamesYu]

I appreciate you volunteering your insight. 

[PatrickJamesYu]

Yes, good point. My machine at the time was roughly $3500 and it's been problematic since day one. I opted to go Apple, under the impression Adobe had a direct relationship with Apple to optimize the software for Apple silicon. Also because it's been the industry standard for over a decade.