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Illustrator could not open this file. We tried to read it but it's too damaged to recover

New Here ,
Aug 12, 2020 Aug 12, 2020

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I was working on a file today, and mid trying to save it, my laptop died. (so annoying)

When I got my laptop back up and running a few minutes later, I tried to open the document (didn't care if my most recent changes were gone) and I got this error.

 

I emailed that address like it said to but was wondering if anyone had a quicker fix.

 

NOTE: I do not have this in PDF form so there's no PDF to try to recover the info either.

I've been working on this file for the last 3 days without any problems. I also checked my recovery file and it's empty.

 

brittneyv20955540_0-1597258257398.png

 

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Bug , Performance

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correct answers 1 Correct answer

Community Expert , Aug 12, 2020 Aug 12, 2020

Brittney,

 

I have tried to alert an Adobe staff friend about this.

 

No backup?

 

It is always recommended to create backups with different names regularly, and to store backups in more than one place/way.

And also to save often.

You may use Autosaviour,
https://astutegraphics.com/plugins/autosaviour


If you have a CC subscription, saving files in your Creative Cloud Files folder will automatically create and keep versions up to 10 days,
https://helpx.adobe.com/illustrator/using/crash-file-data-recovery.html

...

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Community Expert ,
Aug 12, 2020 Aug 12, 2020

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Brittney,

 

I have tried to alert an Adobe staff friend about this.

 

No backup?

 

It is always recommended to create backups with different names regularly, and to store backups in more than one place/way.

And also to save often.

You may use Autosaviour,
https://astutegraphics.com/plugins/autosaviour


If you have a CC subscription, saving files in your Creative Cloud Files folder will automatically create and keep versions up to 10 days,
https://helpx.adobe.com/illustrator/using/crash-file-data-recovery.html
https://helpx.adobe.com/creative-cloud/help/sync-files.html
https://helpx.adobe.com/creative-cloud/help/versioning-faq.html

 

And there is also the new concept of Cloud documents,
https://helpx.adobe.com/in/illustrator/using/cloud-documents.html

 

 

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New Here ,
Aug 13, 2020 Aug 13, 2020

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Ah yes. Thank you. For some reason, my recovery saving was inactive. Not sure why but I changed that.

 

I also don't seem to have the checkbox option to save to the cloud. Oh well!

 

I want to get my file recovered. I'll keep waiting for my response from Adobe. Thank you though. 

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New Here ,
Dec 29, 2021 Dec 29, 2021

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Hi, I have the same problem.
Has your file been recovered? I just sent the file to adobe email.
I am trying to recover the file on websites and programs, but they are paid.
If Adobe doesn't answer me I will have to pay to try to resolve it.
 
I read the comment above, but the program doesn't save complex files. So in my case it had autosave active, but it didn't because it was a 1Gb file.
 
If you managed to recover the file, can you help me please? Thanks!

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Community Expert ,
Dec 29, 2021 Dec 29, 2021

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Patricia,

 

We have never seen what happened, but you can try to use the email and follow the instructions in the answer here by Rama to get help from our Adobe staff friends:

 

https://community.adobe.com/t5/illustrator/the-file-is-damaged-and-could-not-be-repaired-in-illustra...


The email: ShareWithAi@adobe.com

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Adobe Employee ,
Dec 29, 2021 Dec 29, 2021

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Hi @patriciam3146867,

 

Sorry to hear about that. Would it be possible for you to share the file with me? You can upload it to creative cloud/ Dropbox/ Google Drive and share the download link here or via DM. We'll try to recover it.
I must also inform you that file recovery can't be guaranteed with 100% success. We'll surely try our best.

 

Regards,

Anshul Saini 

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Community Expert ,
Dec 29, 2021 Dec 29, 2021

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Hi Anshul.

 

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Adobe Employee ,
Dec 31, 2021 Dec 31, 2021

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Hi @Jacob Bugge

Happy New Year!

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Community Expert ,
Dec 31, 2021 Dec 31, 2021

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And Happy New Year to you, Anshul.

 

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New Here ,
Jun 20, 2022 Jun 20, 2022

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Hello Anshul, I have a file with the same problem, any chance you could help?

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Adobe Employee ,
Jul 04, 2022 Jul 04, 2022

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HI @Juman24938756subo,

 

Sorry for the delayed response. Please share your file over DM, and I will try my best to recover it.

 

Regards,

Anshul Saini

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New Here ,
Nov 03, 2022 Nov 03, 2022

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hello sir, I experienced the same thing today. I sent a DM to you. Thanks!

 

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New Here ,
Nov 03, 2022 Nov 03, 2022

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Hello, me too I have the issue with a file,

If you found the solution just reply here please.

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Adobe Employee ,
Nov 03, 2022 Nov 03, 2022

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Hi @thehycut,

 

Thanks for sending the file via DM. I was able to recover a thumbnail but was unable to successfully open the file. I have forwarded the file to the product team. We'll try our best to recover the file.

 

Please allow us some time to investigate it further and stay patient.

 

Anshul_Saini_0-1667520230193.png

 

Thanks,
Anshul Siani

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Adobe Employee ,
Nov 03, 2022 Nov 03, 2022

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Hi @hassoun26938645rh1z,

 

Thanks for reaching out. I would suggest sending the download link to the file over DM with me, as there are no steps or guides to recover corrupt files. We test & try to revive the file source code, like the header and footers. etc.

 

Looking forward to the file.

 

Thanks,

Anshul Saini

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New Here ,
Nov 06, 2022 Nov 06, 2022

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https://drive.google.com/file/d/1_nr5wKIBsk_Lcj45cND-keOH2ej3N4-t/view?usp=sharing please try to recover this!! I am so tired to trying for recover the file!! 

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New Here ,
Nov 08, 2022 Nov 08, 2022

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please try to recover this!! I am so tired to trying for recover the file!! 

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New Here ,
Nov 08, 2022 Nov 08, 2022

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