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Illustrator lagging and freezing when moving object on max M1 processor

New Here ,
Apr 01, 2023 Apr 01, 2023

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I'm running into a problem where illustrator becomes unusable. When trying to move a path with a few anchor points, illustrator freezes, the color spinning wheel shows up and illustrator then catches up after 20ish seconds. It happens on both a Mac Studio with M1 Ultra and MacBook Pro with M1 Pro, running the latest version of Illustrator. Both of them have GPU setting enables. 

Interestingly when disabling the GPU preview and using the CPU I do not have this issue anymore and moving the object is really smooth. However it disables the zoom animation, creating another caveat in the everyday use of illustrator.

I tried removing the setting, etc. Even reinstall fully Max OS (last version 13.3) and nothing fixed it. Anything to make it work? 

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Bug , Performance

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Explorer ,
Apr 01, 2023 Apr 01, 2023

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I noticed I had the same issue on my Mac Studio M1, I was saving to an external, every time I'm illustrator only when saving it lags, I count 7 seconds, you see a beachball. Then I discovered that if I save to my internal SSD, all the lagging stoped. This included Photoshop, Adobe Dimension, Indesign etc... and other non Adobe apps.

Please post your findings.

I have 32 GB in unified memory, and 1tb in SSD, running on Apple Display.

 

yasir 

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New Here ,
Apr 01, 2023 Apr 01, 2023

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I appreciate the feedback but my problem is not related to yours as it is not a saving issue. This happens either way, file being saved locally on the machine interanl SSD or on CC

To add a bit more detailed, I followed all the protocol presented here unsuccesfully 

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Explorer ,
Apr 01, 2023 Apr 01, 2023

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Are you on Ventura.

I'm running on Monterey.

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New Here ,
Apr 05, 2023 Apr 05, 2023

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I ran into the same problem last week when I made the mistake of updating to Ventura 13.3 from 13.2.1. I had a few minor lags on 13.2.1 that I thought were annoying. I'd take those back any day. Now I can hardly run anything without at least a 30 second or more lag or a straight-up beachball of death/frozen. It's more when I try to use Photoshop and/or Illustrator. I have to almost choose which program I'm going to spend more time in and run with that. I am usually between all 3 simultaneously (which is why I sprung for the best/most loaded 2021 MacBook...to make things quick and easy and that's no longer). I ended up uninstalling all CC software, reinstalling (and trashing any preferences) and I no longer keep CC running in the background. I also left all default software presets as they were (windows, tools, etc....didn't touch).  I can get a *decent* amount of work done before it all goes south and I start all over again. Bottom line is I don't believe Ventura 13.3 and Adobe CC (latest) are getting along and for me it's now waiting to see who releases a fix first. Good luck. Try some of what I did and maybe you can salvage some work time until it's fixed. 

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Adobe Employee ,
Apr 06, 2023 Apr 06, 2023

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Hello @gregorym21379142@MelA_2011@Yasir the Designer,

 

We understand that encountering technical issues can be frustrating. I hope the suggestions shared in this community post (https://community.adobe.com/t5/illustrator-discussions/resolve-slow-performance-and-unexpected-behav...) helped resolve the problem.

 

If not, we will need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/contact.html?rghtup=autoOpen) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Explorer ,
Apr 06, 2023 Apr 06, 2023

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I have tried all these, non of them helped, but I discovered after reading about the Mac Studio with the M1 chip is faster to save to the internal SSD.
Once I did that, the lagging has stopped. Prior to that I saved to my external drive and it was not an SSD.
The article you shared with me, has been written before the M1 Mac’s were released.
Just today, I had Blender, illustrator, photoshop, Apple Music, Adobe Dimension, Preview and CC all open, and was working without an issue.
Thanks for checking with me.

Yasir

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New Here ,
Apr 06, 2023 Apr 06, 2023

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Thanks for the reply however I literally quoted this post and precised that I tried everything before posted here. The issueis independent from the other users commented here (not related to where it is saved, not related to 13.3 or before) and is repeated on mutliple machine. I will follow up on the live session thanks 

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