• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Illustrator scrolling automaticlly

New Here ,
Feb 26, 2019 Feb 26, 2019

Copy link to clipboard

Copied

Hi, wondering if someone could help.

Our illustrator every time I open a file, it opens and then it starts automatically scrolling across,

Tried re-setting keyboard/mouse - nothing.

Does anyone have any suggestions? be much appreciated.

Thanks.

Views

2.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Feb 26, 2019 Feb 26, 2019

Copy link to clipboard

Copied

Is it only illustrator. Sounds like you have a stuck down arrow key on your keyboard. Have you tried another mouse? Have you tried unplugging your mouse?

-Dax

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 26, 2019 Feb 26, 2019

Copy link to clipboard

Copied

Unplug your keyboard as well.

Also if you have additional bluetooth connected devices make sure they are not connected if they are not active.

I had a spare bluetooth keyboard in my drawer that turned on and caused ghosts in my machine.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 24, 2021 Apr 24, 2021

Copy link to clipboard

Copied

The mouse unplug worked for me! Thank you!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 27, 2019 Feb 27, 2019

Copy link to clipboard

Copied

Hi Lee,

Sorry to hear about this issue. I would like to know if the suggestions shared above worked for you? If not, please share a few more details like:

  • OS(Exact version of Windows/MAC)
  • Exact version of Illustrator
  • Did you try checking it with different mouse or keyboard?

Regards,

Srishti

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 22, 2022 Aug 22, 2022

Copy link to clipboard

Copied

LATEST

l am having the same issue. l have windows 10 OS running with up to date windows update and running Illustrator v26.5.

 

Have tried with Different Keyboard and mouse as well. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines