Illustrator Very Slow When Using Text Tool

[nadineb72016231]

Help!

Every time I am trying to highlight or change copy in the newly updated Illustrator cc 2019 I get the spinning beach ball of death! It is almost unusable. I have loads of space on my mac and am working on a very small file. What is going on with this update?

[Monika Gause]

Is speech recognition/dictation turned off in the system?

[nadineb72016231]

I think so, I've never used it.

[Monika Gause]

Please take a look.

Apple likes to decide what's best for you.

[nadineb72016231]

Yes, it's turned off.

[Monika Gause]

In the Illustrator Preferences > Type can you also turn off the in-menu font preview and the Show Glyph alternates?

Can you also hide the control panel and the properties panel and see if that helps?

Which system is it?

Which hardware?

Do you have font management?

[nadineb72016231]

Hi,

I'm using Mac OS Mojave 10.14.1

I don't use any font management. It doesn't seem to be a problem changing font, just when I'm trying to highlight or edit copy.

[arturc43100416]

Exactly. Same issue here.

[AshutoshChaturvedi]

rbhunwal​ will need your help to isolate the issue. please email him at the email address given earlier.

[Raghuveer_Singh]

Hi,

Will it be possible for you to join a connect session so that I can isolate the issue further?

If yes, then please drop an email to me.

Thanks & Regards,

Raghuveer Singh

Illustrator Team

rbhunwal<AtTheRate>adobe<Dot>com

[nadineb72016231 · Accepted solution]

****Resolved****

I contacted Adobe Customer Care directly as I was a bit nervous to give my details to somebody from the forum. Adobe remoted onto my computer and removed some fonts that were corrupted.

If you want to try this yourself here are the steps:

- Open Font Book

- Select All (cmd + A)

- File > Validate Fonts...

- Top left dropdown menu to 'Errors'

- Tick > Remove Ticked

[Phynta]

I have the same problem and the solved answer didnt solve it for me. i did notice that when I use the Selection tool (black arrow) and double click on my text to make the cursor activated I get the beach ball with every flash of the cursor and everything i try to do.

When I use the Text tool to place the cursor or select text I dont get this problem...

[Monika Gause]

Phynta  schrieb

I have the same problem and the solved answer didnt solve it for me. i did notice that when I use the Selection tool (black arrow) and double click on my text to make the cursor activated I get the beach ball with every flash of the cursor and everything i try to do.

When I use the Text tool to place the cursor or select text I dont get this problem...

Please contact Customer Care.

Contact Customer Care