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New Artboard causing crash

New Here ,
Oct 18, 2017 Oct 18, 2017

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Anyone experiencing this after the update today? Using the New Artboard button crashes every time for me. Old documents. New documents. Every. Single. Time.

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correct answers 1 Correct answer

Adobe Employee , Apr 06, 2018 Apr 06, 2018
Update to our latest build to have this fix.

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Community Beginner ,
Mar 06, 2018 Mar 06, 2018

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So apparently this is a thing– Adobe Prerelease​?

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Adobe Employee ,
Apr 06, 2018 Apr 06, 2018

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Update to our latest build to have this fix.

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New Here ,
May 23, 2018 May 23, 2018

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Hi, still have crash problem. When I start the program and click on "Create new", the illustrator crashes. Please let me know the fix for this.

This is the crash report

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Illustrator" applicationVersion="22.1.0" build="312">

<time year="2018" month="5" day="23" hour="17" minute="18" second="54"/>

<user guid="3144cb14-f241-4cb7-a83f-3c00249ae45d"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16235" machine="Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz" model="Intel64 Family 6 Model 158 Stepping 9" cpuCount="8" cpuType="8664" cpuFreq="2808 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FF8621783F9">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FF8621783F9" symbolname="DrvValidateVersion"/>

<stackStatement index="1" address="0x00007FF862186745" symbolname="DrvValidateVersion"/>

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<stackStatement index="3" address="0x00007FF862186A98" symbolname="DrvValidateVersion"/>

<stackStatement index="4" address="0x00007FF86216D4B6" symbolname="DrvPresentBuffers"/>

<stackStatement index="5" address="0x00007FF89ECC8CC8" symbolname="wglCopyContext"/>

<stackStatement index="6" address="0x00007FF86216E162" symbolname="DrvSwapBuffers"/>

<stackStatement index="7" address="0x00007FF86216DE2F" symbolname="DrvSwapBuffers"/>

<stackStatement index="8" address="0x00007FF89ECDA427" symbolname="wglSwapBuffers"/>

<stackStatement index="9" address="0x00007FF8B2347C5E" symbolname="SwapBuffers"/>

<stackStatement index="10" address="0x00007FF87A7C73E4" symbolname="AGMTerminate"/>

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<stackStatement index="31" address="0x00007FF8B28D6693" symbolname="DispatchMessageW"/>

<stackStatement index="32" address="0x00000000713C7C54" symbolname="exo::app::OS_AppBase::PumpMessage"/>

<stackStatement index="33" address="0x00000000713C7D9B" symbolname="exo::app::OS_AppBase::RunEventLoop"/>

<stackStatement index="34" address="0x0000000000C8D986" symbolname="unknown"/>

<stackStatement index="35" address="0x00000000007684A1" symbolname="unknown"/>

<stackStatement index="36" address="0x00000000007C20B8" symbolname="unknown"/>

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<stackStatement index="38" address="0x0000000001381B17" symbolname="unknown"/>

<stackStatement index="39" address="0x00007FF8B26A3034" symbolname="BaseThreadInitThunk"/>

<stackStatement index="40" address="0x00007FF8B5161551" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x00007FF862A635A0"/>

<register name="RBX" value="0x00007FF862205AF0"/>

<register name="RCX" value="0x0000000000000000"/>

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<register name="RSI" value="0x0000000028A960D0"/>

<register name="RDI" value="0x000000002B073060"/>

<register name="RSP" value="0x000000000014DDD0"/>

<register name="RBP" value="0x000000000014DE69"/>

<register name="RIP" value="0x00007FF8621783F9"/>

<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

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Adobe Community Professional ,
May 23, 2018 May 23, 2018

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Please don't just throw your crash report at us. The thread is unusable now. Nobody wants to scroll past your endless codelines. Post this stuff to pastebin.

Please create a new thread,

describe your system and version

what exactly is happening step by step

are there any third party plugins installed

What did you already try to solve this?

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New Here ,
May 23, 2018 May 23, 2018

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Hi, I am really sorry for the above the text. I am not able to edit it either. If you can, please delete it.

I found the fix, I had to disable GPU in Edit>Preferences. Don't know why this common issue isn't fixed yet.

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Adobe Community Professional ,
May 23, 2018 May 23, 2018

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RahulDesigns  schrieb

Don't know why this common issue isn't fixed yet.

It won't ever be fixed, because of the constnt updates happening in graphic cards hardware, graphics card drivers, operating systems.

Even games developers don't have a permanent solution for it.

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New Here ,
May 23, 2018 May 23, 2018

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Thanks for the response

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Community Beginner ,
Dec 28, 2018 Dec 28, 2018

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I've updated to the newest versions and I'm having numerous crashing problems. This is still causing lots of lost time and lost work.

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New Here ,
Dec 17, 2020 Dec 17, 2020

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Using 2021 and still having the same issue

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New Here ,
May 05, 2021 May 05, 2021

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Same. Without fail, everytime I click "Edit Artboards" it crashes.

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Adobe Employee ,
May 10, 2021 May 10, 2021

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LATEST

Hi there,

 

Sorry about this trouble. We have recently released an update for Illustrator 2021 (v 25.2.3) which contains some stability fixes. If you are not already on v25.2.3, then we recommend you to update to the latest version.

 

In addition to that, please try the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if they help.

 

Regards,

Ashutosh

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