New Artboard causing crash

[TEENS ON ACID]

Anyone experiencing this after the update today? Using the New Artboard button crashes every time for me. Old documents. New documents. Every. Single. Time.

[fernanditron]

So apparently this is a thing– Adobe Prerelease​?

[nitishagarwal123 · Accepted solution]

Update to our latest build to have this fix.

[RahulDesigns]

Hi, still have crash problem. When I start the program and click on "Create new", the illustrator crashes. Please let me know the fix for this.

This is the crash report

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Illustrator" applicationVersion="22.1.0" build="312">

<time year="2018" month="5" day="23" hour="17" minute="18" second="54"/>

<user guid="3144cb14-f241-4cb7-a83f-3c00249ae45d"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16235" machine="Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz" model="Intel64 Family 6 Model 158 Stepping 9" cpuCount="8" cpuType="8664" cpuFreq="2808 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FF8621783F9">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FF8621783F9" symbolname="DrvValidateVersion"/>

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<stackStatement index="31" address="0x00007FF8B28D6693" symbolname="DispatchMessageW"/>

<stackStatement index="32" address="0x00000000713C7C54" symbolname="exo::app::OS_AppBase::PumpMessage"/>

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</thread>

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<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

[Monika Gause]

Please don't just throw your crash report at us. The thread is unusable now. Nobody wants to scroll past your endless codelines. Post this stuff to pastebin.

Please create a new thread,

describe your system and version

what exactly is happening step by step

are there any third party plugins installed

What did you already try to solve this?

[RahulDesigns]

Hi, I am really sorry for the above the text. I am not able to edit it either. If you can, please delete it.

I found the fix, I had to disable GPU in Edit>Preferences. Don't know why this common issue isn't fixed yet.

[Monika Gause]

RahulDesigns  schrieb

Don't know why this common issue isn't fixed yet.

It won't ever be fixed, because of the constnt updates happening in graphic cards hardware, graphics card drivers, operating systems.

Even games developers don't have a permanent solution for it.

[RahulDesigns]

Thanks for the response

[sher55865028]

I've updated to the newest versions and I'm having numerous crashing problems. This is still causing lots of lost time and lost work.

[benhamdesign]

Using 2021 and still having the same issue

[Phaedra5C79]

Same. Without fail, everytime I click "Edit Artboards" it crashes.

[Ashutosh_Mishra]

Hi there,

Sorry about this trouble. We have recently released an update for Illustrator 2021 (v 25.2.3) which contains some stability fixes. If you are not already on v25.2.3, then we recommend you to update to the latest version.

In addition to that, please try the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if they help.

Regards,

Ashutosh