Print to Epilog Laser in AI

[westdr1dw]

Not sure if this is a AI problem.

When sending files to an Epilog CO2 laser engraver encountering randomness on whether the entire image will print. This requires multiple times to re-send the files. When sending in Photoshop this is not a problem. As an example today when printing a 24X12 inch image and viewing in Epilog Job Manager only 17 X 11 was showing in Epilog Job Manager preview window. The occurence is so frequent the user has to go back and double check and often delete the file and re-send. 

Thanks

[Anubhav Majumder]

Hello @westdr1dw,

Sorry to hear about this experience. Would you mind checking if Illustrator also behaves this way with other files and if updating the drivers for your Epilog device (https://www.epiloglaser.com/tech-support/epilog-drivers.htm) and restarting your computer helped resolve this issue?

If the issue persists, kindly share some more information, like the exact version of the OS and Illustrator, screenshots of the Print Settings used, and a sample file (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...) so that we can investigate this further.

Looking forward to your response.

Thanks,

Anubhav

[westdr1dw]

Anubar;

I checked with Epilog since we have the latest driver from them. They were asking to check if we have the Student version of AI. I am fairly confident we have the full version vice Student. 

Thanks