"missing profile" notification, even when i assigned and saved a color profile

[bertvanernie]

Hello Adobe community, I hope you can help me with a problem.

Everytime I open an .ai file, I get the notification:
"Missing Profile - The document does not have an embedded CMYK profile."

This is strange, because multiple times I have assigned a specific profile to this file via:
"Edit - Assign Profile - Profile" And then I saved the .ai file with "Embed ICC Profiles" checked.

Am i missing something? Or is this a bug?

Things I have already tried to fix this issue:

- Use Bridge to assign color profiles ("Edit - Color Settings - Apply")

- Install older versions of Illustrator

- Remove the "ACEConfigCache2.lst" cache file

I hope someone can help, thanks you in advance

[bertvanernie · Accepted solution]

Adobe helped me.
The problem is because of to the files being created on an older system.

Adobe could remotely fix the problem by resetting some preferences or settings.

[zacharys42742228]

Glad you got it sorted! Can you give any specifics on what they did? I've been having this issue for months..