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"missing profile" notification, even when i assigned and saved a color profile

Community Beginner ,
Aug 08, 2022 Aug 08, 2022

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Hello Adobe community, I hope you can help me with a problem.

 

Everytime I open an .ai file, I get the notification:
"Missing Profile - The document does not have an embedded CMYK profile."

bertvanernie_0-1659953432919.png


This is strange, because multiple times I have assigned a specific profile to this file via:
"Edit - Assign Profile - Profile" And then I saved the .ai file with "Embed ICC Profiles" checked.


Am i missing something? Or is this a bug?

 

Things I have already tried to fix this issue:

- Use Bridge to assign color profiles ("Edit - Color Settings - Apply")

- Install older versions of Illustrator

- Remove the "ACEConfigCache2.lst" cache file

 

I hope someone can help, thanks you in advance

 

 

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correct answers 1 Correct answer

Community Beginner , Aug 08, 2022 Aug 08, 2022

Adobe helped me.
The problem is because of to the files being created on an older system.

Adobe could remotely fix the problem by resetting some preferences or settings.

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Community Beginner ,
Aug 08, 2022 Aug 08, 2022

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Adobe helped me.
The problem is because of to the files being created on an older system.

Adobe could remotely fix the problem by resetting some preferences or settings.

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New Here ,
Nov 06, 2022 Nov 06, 2022

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Glad you got it sorted! Can you give any specifics on what they did? I've been having this issue for months..

 

 

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