Serious Mouse Lag. I cant do my job

[Forward Motion Medical]

Hi,

I have a some serious mouse lag problems lately while working in Illustrator. I havent changed anything, I've been using the same MacBook Pro and 4k secondary display for the past 3 years and never had a problem. When the mouse is over the toolbars it is fine, but when the cursor is in the working area the mouse lags so bad that the program is unusable...

I've seen this issue brought up on other forms, but so far the only work around is to work on my laptop screen and toss my secondary monitor in the trash This issue needs to be resolved soon... I dont really want to learn Corel Draw...

Ai version 23.0

MacBook Pro

macOS Mojave 10.14

[Dean Schultz]

I'm having the same problem with InDesign. I have to use Photoshop now. The issue isn't the mouse for me. My mouse doesn't lag while on psd. Sometimes it does on Illustrator almost to the point I won't use it cause it's slowing me down. I make money off these apps guys. PLEASE get it fixed ASAP!

[Monika Gause]

Please contact Customer Care: http://helpx.adobe.com/contact.html

They can login to your system. And they will need to do that in order to check out what exactly is causing the lag.

[mark34268377s39x]

May be the software engineer at Adobe forgot to fix everything before they release the lastest build. This is the reason why we have AI taking over humans.

[pamelapinho]

It's may 2020 and the problem still here. I have the same issue than you and the solution was closing Ps while using Ai. I am SO FRUSTRATED that I can't even express.

[milliemae]

Yes, that's what I've had to do; quit Photoshop to fix the Illustrator mouse lag issue.

Every software update I cross my fingers that they'll fix it. Not yet.

[bluebrad]

Same Problem

Windows 10

Illustrator 24.1.2
Bridge 10.0.4.157

new install from 2020-05-08
i use bridge to navigate project files and im getting a lockup or mouse lag in both illustrator and bridge

[bluebrad]

still not fixed still the same problem

Ai 24.1.3

Bridge 10.0.4.157

still the same install from 2020-05-08
also now bridge gets stuck and reboots my usb? than recovers

but now my desktop icons move to default placement (witch is anoying)

please inable a stop sync and pause thumbnail generation / this will allow us to navigate without the lag