Participating Frequently

Answered

Text on path/curve is disappearing after reopening the file in Illustrator v27.7

Forum|Forum|2 years ago
July 27, 2023
20 replies
32496 views

I have a bug/issue on curviligne Text / text on path or curve.

After designing and saving the Illustrator file, everything seems normal.

Once I reopen the Illustrator file, then the text that has been placed on a curve (Type on a Path) disappears.

This has happened in different working files of mine.

Bug

Correct answer Scott32312201vq9x

Hello everyone,

Our team has tried addressing this problem in Illustrator 28.6. Would you mind updating to the latest version of Illustrator (https://adobe.ly/4dhoeiu) and sharing your observations?

Looking forward to hearing from you.

Thanks,

Anubhav

Anubhav,

I was actually given the go ahead to get the latest version (28.6) installed on my workstation today, and to my surprise, my quick initial test was successful. Hoping others are able to do the same, I will be back to report my experience after a more thorough test drive... Thanks, so far!

Show previous replies

J

Joshua37166139np31

Participant

I have encountered the same issue: the text on a curved path disappears. This occurs randomly, whether I zoom in and then zoom out, select the text, export the file to PDF, or print the document.

The temporary solution I've found while waiting for the bug to be fixed is to move all the items one pixel to the left and right, and then all the texts appear again. After that, I can print.

However, I'm eager to know if there is a permanent solution, as it is very frustrating to do this every time.

I am using version 28.5.

Text_disappears.zip

richardkirkland

Known Participant

Wow! Nice hack. Hopefullt there will be a fix soon. Thank you.

R

Rafael356326963ksc

Participant

I Have the same problem! When this will be fixed?

Monika Gause

Community Expert

@Rafael356326963ksc schrieb:

I Have the same problem! When this will be fixed?

In which version are you experiencing it? 27 is old.

M

matte.finish

Participant

Still have this same issue with Illustrator 28.4.1. Text on curved/circular path dissapears without reason. Sometimes when editing other objects or exporting to PDF. Even with layer locked. To fix, select all, nudge up 1, text reappears, then nudge back down 1 to its original location and save. Been an issue for a couple of years now. Hopefully Adobe will address this soon. Thanks.

J

Jos2198932062a4

Participating Frequently

Any news on this @Anubhav M?

Anubhav M

Community Manager

Hello @Jos2198932062a4,

Sorry for the delayed response. Thanks for sharing the details about your workflow with the screen recording. While I check this with the team, would you mind sharing a sample file (https://adobe.ly/3UG5gM6), and a screen recording of the problem (https://adobe.ly/3UKW0q7), so we can investigate this further?

Thanks,
Anubhav

S

Scott32312201vq9x

Participating Frequently

I’m sorry, but how has this not been fixed yet???

This has been going on for the past 2 versions of your product and you don’t have any workaround, besides outlining the type...

(Throwing my hands up in disgust!)

...are you kidding?!?

This has become a huge, nagging issue for my entire Graphics Dept., ever since we moved to these latest versions. It is NOT a small inconvenience to outline fonts that have this problem, and I just don’t understand how this has been a definable complication for this long.

I think I am being kind and respectful by saying:

Adobe, please be kind and respectful to the community of users that is agreeing to continually pay you for this broken feature.

Thanks Anubhav for being our moderator, but now that it is February of 2024, could you please escalate this matter to the next level of management... This has already taken too long for those using this feature on a daily basis!

J

Jos2198932062a4

Participating Frequently

And this problem reocurred in the latest update 28.2.!!!!!

It seems to be a problem that is fixed during a period en then with an update reintroduced. Very, very dangerous because it also happens in file that are approved. And it is very annoying. The Beta version is no solution. The problem is the same there. Text is disapearing during working in the file also now. clicking on the path makes is visable again.

Please help and fix this issue for good!

Jos.

S

Susan32238416u1or

Participant

I have the same issue. The text gets scattered to the edge of the artboard. You can see it when you go to outline mode. I found that if you take your cursor and click on the path, the text will come back. This issue has been happening on multiple documents for me. I've taken to setting up the text on the path and converting it to outlines.

richardkirkland

Known Participant

Same here, thank you. I posted some shots above which may help.

Anshul_Saini

Community Manager

Thank you for sharing your experiences, @Susan32238416u1or @richardkirkland.

If you're comfortable with it, you can upload the file to a file-sharing service like Google Drive, OneDrive, or Dropbox and then share the public download link with me via a private message on this community platform. This way, I can forward it to the product team for further investigation.

Look forward to the files.

Best,

Anshul Saini

elizabethn44660691

Participating Frequently

I've been having the same problem —very, very annoying as well as time consuming to check and fix multiple times. I'm thinking maybe it has something to do with saving the file to the cloud rather than my computer...

Anshul_Saini

Community Manager

Hi @elizabethn44660691,

I'm sorry to hear that you're experiencing this issue. It's indeed frustrating when text on a path or curve disappears upon reopening a file. While saving the file to the cloud should not inherently cause this problem, it's essential to diagnose the specific circumstances causing it.

To better assist you, could you please share the problematic Illustrator file, along with a screen recording that demonstrates the issue? This will help us investigate the problem more effectively.

Additionally, I recommend updating Illustrator to the latest version, which is currently 28.0, as there might be improvements or bug fixes in the new release. After updating, please let me know if the issue persists, and share any observations or changes you notice.

Best,

Anshul Saini

Anshul_Saini

Community Manager

Hi @Stom__,

I'm sorry to hear about the issue with curvilinear text disappearing in Illustrator files.

To resolve this, I recommend trying the following steps:

Make a duplicate of the affected files for safety.
Change the font color of the curvilinear text to something different.
Revert the font color back to its original settings using the same hex color values.

Please check if this workaround resolves the problem. Let me know if you encounter the same behavior in other files so we can further investigate and find a solution.

Thanks to @pixxxelschubser for bringing this to our attention.

Best,

Anshul Saini

joshuah93917745

Participant

Same issue happening to me. Illustrator 2023 27.7 CC Mac. Super frustrating especially when sending to print. Learning to quadruple check files before and after saving is now apart of my process.

Stom__Author

Participating Frequently

Yes 100% true, I almost lost a client because of this issue...

pixxxelschubser

Community Expert

Hi @Stom__

please follow this thread for possible future problem resolution:

https://community.adobe.com/t5/illustrator-discussions/text-disappearing-when-outlined-adobe-illustrator-27-7/td-p/13946882

pixxxelschubser

Community Expert

@Anubhav M

do you have an idea?

pixxxelschubser

Community Expert

Do you have some more information for us?

OS, Illustrator version, screenshots and so on ...

Stom__Author

Participating Frequently

Hello and thanks for your answer (sorry for my english)

OS Windows 10 and 11

Illustrator version 27.7

Here is some screens

This kind of text on a path or curve disappears when reopening a file. I have to double click on it to make it reappear. I save, and it disappeared again at the opening... etc... etc...

When I export as pdf it also disappears...

Stom__Author

Participating Frequently

Please show the whole selected path and unfold your "Green" layer in layers panel.

here it is

Thanks again

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded