The menu right-click in Illustrator is misplaced and pops up outside the window.

Community Beginner ,
Jun 20, 2021 Jun 20, 2021

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I uninstall and reinstall, and the problem remains the same. I don't know what the reason is.

 

I hope you can help find the reason, thank you very much!

 

Snip20210621_26.pngSnip20210621_25.png

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Bug , Draw and design

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correct answers 1 Correct answer

New Here , Oct 26, 2021 Oct 26, 2021
Fixed today in version 26!

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Adobe Community Professional ,
Jun 21, 2021 Jun 21, 2021

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Do you have multiple monitors attached?

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Community Beginner ,
Jun 21, 2021 Jun 21, 2021

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Right. There is an external monitor, but there is no such problem before. I guess that it has something to do with macOS12.

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Community Beginner ,
Jun 23, 2021 Jun 23, 2021

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Look forward to your reply, thank you! I've been waiting.

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Adobe Community Professional ,
Jun 24, 2021 Jun 24, 2021

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This issue is rather common when external monitors are attached.

So you also have Monterey installed? Is that even out of beta?

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Community Beginner ,
Jun 24, 2021 Jun 24, 2021

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Yes, I'm using the Montery beta.

WX20210624-171722@2x.png

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Adobe Community Professional ,
Jun 24, 2021 Jun 24, 2021

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It's never a good idea to have beta software on production systems, but I guess you have to live with it. You can try if changing the monitors (first/second) or their positions makes it better, but that's probably it.

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New Here ,
Oct 25, 2021 Oct 25, 2021

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Monterey is no longer beta. The issue continues with OS Monterey full release. It's most likely an issue with illustrator. All the other Adobe apps run correctly. To the best of my knowledge Adobe has not released updates for Monterey yet. 

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New Here ,
Oct 26, 2021 Oct 26, 2021

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Fixed today in version 26!

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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It wasn't fixed... Still have the missplaced right-click menu... Any suggestion?

Latest Illustrator version

Latest MacOs version

iMac 5K 2017 i7 27" 40GB Ram 1TB 

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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I mean, it was perfect on the 25th version, then it updated to 26 and the problem started... Now that I want to go back to 25 it shows the same issue as before, but now 26 seems ok but it's running quite slow on my machine, so I would like to keep my old version with the right click fixed... 

Adobe must work on more efficient apps instead of adding 2 or 3 dumb features every year...

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New Here ,
May 17, 2022 May 17, 2022

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No. Screenshot 2022-05-17 at 18.18.21.pngScreenshot 2022-05-17 at 18.18.10.png

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Adobe Employee ,
May 23, 2022 May 23, 2022

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Hi @Padelsberg,

 

We are sorry for the trouble. Would you mind confirming the exact version of your macOS?

Does updating to macOS v12.4 resolve the issue?

 

Also, have you tried resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html)?
Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings.

 

We are here to help. We just need more information.

 

Thanks & Regards,

Anshul Saini

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Community Beginner ,
May 24, 2022 May 24, 2022

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Hey @Anshul_Saini 

I have the same problem (as I mentioned above). Everything is up to date (illustrator and Monterey) I also tried the "preferences" suggestion but nothing works...

iMac 5K 2017 i7 27" 40GB Ram, 1TB SSD, 4GB Video Ram

It has been 7 months where people are reporting this issue... Illustrator seems to be delivering updates without solving this one.

Thanks a mill

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Adobe Employee ,
May 31, 2022 May 31, 2022

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LATEST

Hi @hanzmade,

 

Thanks for sharing the details. We are unable to replicate the issue on our end. I tried reproducing the issue on multiple Macs but couldn't. Would it be possible for you to try a few things to resolve this:

  • Try running the app in a new admin user account (https://support.apple.com/en-in/guide/mac-help/mtusr001/mac)
  • If it doesn't work as expected in the new user account as well, I will suggest a clean installation of the whole Creative Cloud. Here are the steps to clean install Adobe Creative Cloud & its apps
    1. First, follow the steps mentioned in this help article Adobe Creative Cloud Cleaner Tool.

    2. (Clear user library) Shift + CMD+ G [Go to Folder]~/Library
       - Delete folder:~/Library/Application Support/Adobe & any com.adobe files in the Application Support folder
       - Delete folder: ~/Library/Caches/Adobe & any com.adobe.plist files in Caches folder
      - Delete folder: ~/Library/Preferences/Adobe & any com.adobe.plist files in the Preferences folder

    3. (Clear system library) Shift + CMD+ G [Go to Folder] /Library
       - Delete folder: /Library/Application Support/Adobe & any com.adobe files in Application Support folder
       - Delete folder: ~/Library/Caches/Adobe & any com.adobe.plist files in Caches folder
       - Delete folder: ~/Library/Preferences/Adobe & any com.adobe.plist files in Preferences folder

      Try clean installation of the whole Creative Cloud app. Here are the steps to clean install Adobe Creative Cloud & its apps:

Note: By doing this, all the preferences, files, third-party plugins, and any older versions (Like CS5, CS6, Illustrator 2020, or any other app such as Photoshop, InDesign, Bridge, etc. will be removed).

 

Let us know if it helps. I will be looking forward to your response.

 

Regards,

Anshul Saini

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New Here ,
Jul 21, 2021 Jul 21, 2021

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Im running on mac m1 macbook pro with  os monterey beta and latest update of illustrator, I have the same issue, the right click just pops up always in the bottom letf corner, its a bit annoying, but doesnt stop from using it, Not sure if that has to do with switching to monterey beta or illustrator version though

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Adobe Community Professional ,
Jul 21, 2021 Jul 21, 2021

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Report the problem to Apple, because that's what beta is for.

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Community Beginner ,
Nov 17, 2021 Nov 17, 2021

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same issue here.. this is biggest headache while working in illustrator..

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Community Beginner ,
Aug 10, 2021 Aug 10, 2021

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I've the exact same problem on Monterey Beta

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