Tool Performance Issues

[Joshua28258616aim1]

I have the latest version of Ai [for Windows 10]. I've been experiencing tool performance issues that make creating difficult. I need to know all that could effect performance and how to resolve the issue.

[Joshua28258616aim1]

I forgot to include an example. When using the shape tool, I'm unable to click-n-drag and upon clicking the dialog box appears prompting me to input the dimensions. I had attempted to create the basic shape [a rectangler guide] of a mini trellis design with the goal of scaling it up to the actual dimensions. Then I'd recreate the sketch in vector from on a seperate layer within the retangle. Basically; I'm unable to click-n-drag a shape into being. 

[Monika Gause]

Can you please tell us the hardware specifications?

[Monika Gause]

THank you. RAM should be sufficient.

Does it work better when you turn off the GPU acceleration in the preferences?

[Joshua28258616aim1]

Not a computer wiz. how do I do that?

[Monika Gause]

Edit > Preferences > GPU acceleration. There you can turn off a checkmark

[Joshua28258616aim1]

[Read my reply to Anubhav]

[Anubhav M]

Hello @Joshua28258616aim1,

Sorry to hear about the performance issues in Illustrator. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try the tips shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and share your observations.

Looking forward to your response.

Thanks,

Anubhav

[Joshua28258616aim1]

I did all that was suggested and it worked [temporalily]. In less than 24 hours the issues returned. Both my desktop and my laptop are experiencing the same issues. I now believe my outdated tech is the issue. Both computers are unable to receive the Windows 11 update [drivers included].