Unable to use drag Zoom in Illustrator

[진5C9A]

I want to use drag zoom in Illustrator, but I can't.

 Animated zoom is checked. 

When creating a canvas for the first time, drag zoom works without any problem.

But after creating a shape, it changed by scrubby zoom.

I've always used drag zoom when using other tools, so it's too inconvenient to work with. Anyone know why?

[John Mensinger · Accepted solution]

I never liked how people call it "scrubby" zoom, but I believe they say that when they're referring to animated zoom (I could be wrong). So, I suspect when you say "drag" zoom, you mean the other method; dragging out a marquee around the area you want zoomed. (Unfortunately 'drag zoom' would be a much more accurate slang term for animated zoom, so I may just have confused myself, even.)

Anyway, the language in your post is not entirely clear to me, but if I understand correctly, it sounds like you want Animated Zoom turned off.

[Doug A Roberts]

Photoshop got in first and called it Scrubby Zoom, so I think we're stuck with it.

[Anshul_Saini · Accepted solution]

Hi there,

Sorry about the trouble. I would request you to share a few more details like:

• OS & version of Illustrator
• When did this issue start happening?
• Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
• Does disabling animated zoom from Preferences (cmd/ ctrl + k > Performance > Uncheck Animated Zoom) helps to resolve the issue?
  

Looking forward to your resposne.

Thanks,
Anshul Saini

[Lia_Gonz]

I've been having the same exact problem, and I've tried to check and uncheck the animated zoom box. The only thing that fixes is closing it and opening it again. It can be very frustrating. 

I have the most updated OS of illustrator, and I haven't changed anything on my PC that made this happen. This only recently started happening since the latest update. 

[Anubhav M]

Hello @Lia_Gonz,

Sorry to hear about this experience. I am assuming you are using a Windows PC. If yes, kindly try to update the GPU drivers (https://helpx.adobe.com/x-productkb/multi/update-graphics-driver.html), setting Graphics Performance for Illustrator to use High Performance (https://www.amd.com/en/support/kb/faq/gpu-110), and then relaunch Illustrator to check if it helps.

If the issue persists, kindly share some more information, like the exact version of the OS/Illustrator, System Configuration (CPU/GPU(s)/Memory/Display Monitor(s)), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...), so that we can investigate this further.

Looking forward to your response.

Thanks,

Anubhav

[Mike_Gondek · Accepted solution]

If you want drag and drop zoom, then you want to UNCHECK animated zoom.

[진5C9A]

I confuse scrubby zoom with original zoom. I thought scrubby zoom and original zoom were the same thing. Right now I'm just using the original Zoom. I'll edit the question later accurately. Thank you for kind replies!

[David31854020cf33 · Accepted solution]

Please Please Please check if you turn overprint preview on. somehow deactivating it fixes the issue for me. made an account solely to answer you

[MuhammadEssa]

And thank you so much for this, I for the first time logged in on adobe solely to thank you, Please read this!!! Thanks!!!

[Anshul_Saini]

Hello @MuhammadEssa @David31854020cf33,

Thank you for your feedback and for taking the time to share your experience. I'm glad to hear that the suggestion provided by David31854020cf33 was helpful in resolving the issue with drag zoom in Illustrator.

Regarding the drag zoom issue, using Overprint Preview in Illustrator activates CPU preview, which can disable GPU preview and affect features like drag zoom. The expected behavior is that drag zoom doesn't work in Overprint Preview. To resolve this, you can switch to Normal Preview, which will re-enable GPU preview and should allow drag zoom to function as usual. I hope this clarifies!

If you have any more questions or if there's anything else you'd like assistance with, feel free to let me know. I'm here to help!

Best regards,

Anshul Saini