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Unclickable accept terms of use in Illustrator

Community Beginner ,
Nov 27, 2022 Nov 27, 2022

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i have a popup tells me to accept terms of use but it's unclickable 
i have a windows 10 pro 

8 giga ram 

can't find a solution for this and can't complete my work 

plz find a solution as fast as possible 

trying to restart adobe illustrator 

and restarting my computer there is nothing happend 

and still have my problem . 

Should i delete adobe illustrator on inactivate my account in creative cloud ? .

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correct answers 4 Correct answers

New Here , Dec 04, 2022 Dec 04, 2022

I had the same problem and I found someone advised to press Tab + Enter and it works

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New Here , Apr 08, 2023 Apr 08, 2023

What worked for me was closing the program, turning off my wifi, and then running the program as administrator hope this helps

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New Here , Apr 20, 2023 Apr 20, 2023

I solved the issue by just hitting the "ENTER" key. make sure the "ACCEPT" button is highlighted and press enter. clicking  the mouse will not work but pressing the enter key works

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New Here , Apr 27, 2023 Apr 27, 2023

HELLO, the solution is : 

- firstly :open any other program window like Chrome browser, Edge, Facebook ... Microsft Office OR you click on the  the SHOW DESKTOP button it's in the rightside of your taskbar (used to minimize all opend windows ).

- Secondly : comeback to your Illustrator  programme with that POPUP and click ENTER button , so Bingo !! now you can use it .

Thanks

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Adobe
Community Expert ,
Nov 27, 2022 Nov 27, 2022

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So you cannot click on the button that reads "Accept"?

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Community Beginner ,
Nov 27, 2022 Nov 27, 2022

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yes

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Community Expert ,
Nov 27, 2022 Nov 27, 2022

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try pressing enter or space bar

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Community Beginner ,
Nov 27, 2022 Nov 27, 2022

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nothing happens 

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New Here ,
Aug 23, 2023 Aug 23, 2023

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It worked! Thank You

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Community Beginner ,
Nov 27, 2022 Nov 27, 2022

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six hours with 200 view and nothing helpful ... i'm going to uninstall Illustrator

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Community Expert ,
Nov 27, 2022 Nov 27, 2022

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Please try and contact Customer Care. https://helpx.adobe.com/contact.html

 

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New Here ,
Nov 30, 2022 Nov 30, 2022

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did uninstalling work? I'm having the same issue.

 

Thanks/

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Mentor ,
Nov 30, 2022 Nov 30, 2022

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Did you click on "Terms of Use."? It knows if you didn't, so therefore it also knows that you didn't read them!

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Community Beginner ,
Dec 08, 2022 Dec 08, 2022

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tried it  

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New Here ,
Dec 04, 2022 Dec 04, 2022

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I had the same problem and I found someone advised to press Tab + Enter and it works

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Community Beginner ,
Dec 08, 2022 Dec 08, 2022

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i deleted illustrator but i'm installin it now , i thought i'm not gonna find a solution for this problem . 
but i'll try now 

 

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Community Beginner ,
Dec 08, 2022 Dec 08, 2022

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doesn't work

 

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New Here ,
Dec 11, 2022 Dec 11, 2022

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did you find the fix to this i just got this problem and it wont let me click accept or hit tab

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Community Beginner ,
Dec 14, 2022 Dec 14, 2022

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not yet 

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New Here ,
Feb 18, 2023 Feb 18, 2023

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That worked ! 

Thank u ^^

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New Here ,
Mar 05, 2023 Mar 05, 2023

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it did not work. same unclickable popup.

 

 

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New Here ,
Mar 05, 2023 Mar 05, 2023

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I did  with many combinations like 

1- Tab and then Press Enter

2- Tab + Enter at the same time

3- Alt + Enter

4-Shift + enter

nothing works.

 

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New Here ,
Nov 07, 2023 Nov 07, 2023

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Tab + Shift and then Press Enter

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New Here ,
Nov 07, 2023 Nov 07, 2023

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this does not work either.  Other suggestions?

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New Here ,
Aug 18, 2023 Aug 18, 2023

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I had the same issue and it worked for me too! 

 

 

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New Here ,
Aug 23, 2023 Aug 23, 2023

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I have deleted the app again and again to solve the problem, but it didn't work. Your advice was very helpful. Thank you!

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New Here ,
Apr 21, 2024 Apr 21, 2024

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WHAT A GENIUUUUUUUUUUUS!!!!!!!!!!!!!!!!!!!!!

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New Here ,
Feb 19, 2023 Feb 19, 2023

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I have the same problem, I've tried everyyyythinng, I downgrader to a 2022 version, but still the same issue, I don't know what to do, I have urgent client work RIGHT NOW, I don't know what to do, please advise...

 

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