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Unclickable accept terms of use in Illustrator

New Here ,
Nov 27, 2022 Nov 27, 2022

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i have a popup tells me to accept terms of use but it's unclickable 
i have a windows 10 pro 

8 giga ram 

can't find a solution for this and can't complete my work 

plz find a solution as fast as possible 

trying to restart adobe illustrator 

and restarting my computer there is nothing happend 

and still have my problem . 

Should i delete adobe illustrator on inactivate my account in creative cloud ? .

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correct answers 1 Correct answer

New Here , Dec 04, 2022 Dec 04, 2022

I had the same problem and I found someone advised to press Tab + Enter and it works

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Community Expert ,
Nov 27, 2022 Nov 27, 2022

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So you cannot click on the button that reads "Accept"?

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New Here ,
Nov 27, 2022 Nov 27, 2022

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yes

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Community Expert ,
Nov 27, 2022 Nov 27, 2022

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try pressing enter or space bar

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New Here ,
Nov 27, 2022 Nov 27, 2022

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nothing happens 

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New Here ,
Nov 27, 2022 Nov 27, 2022

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six hours with 200 view and nothing helpful ... i'm going to uninstall Illustrator

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Community Expert ,
Nov 27, 2022 Nov 27, 2022

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Please try and contact Customer Care. https://helpx.adobe.com/contact.html

 

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New Here ,
Nov 30, 2022 Nov 30, 2022

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did uninstalling work? I'm having the same issue.

 

Thanks/

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Guide ,
Nov 30, 2022 Nov 30, 2022

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Did you click on "Terms of Use."? It knows if you didn't, so therefore it also knows that you didn't read them!

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New Here ,
Dec 08, 2022 Dec 08, 2022

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tried it  

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New Here ,
Dec 04, 2022 Dec 04, 2022

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I had the same problem and I found someone advised to press Tab + Enter and it works

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New Here ,
Dec 08, 2022 Dec 08, 2022

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i deleted illustrator but i'm installin it now , i thought i'm not gonna find a solution for this problem . 
but i'll try now 

 

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New Here ,
Dec 08, 2022 Dec 08, 2022

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doesn't work

 

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New Here ,
Dec 11, 2022 Dec 11, 2022

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did you find the fix to this i just got this problem and it wont let me click accept or hit tab

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New Here ,
Dec 14, 2022 Dec 14, 2022

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LATEST

not yet 

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