Updated to the 28.0 version but the Program doesn't even open

Question

I recently updated to the latest Illustrator version but the program doesn't open. Why is that?

When I disinstall it and replace the older version, it works. But then when I try to open a Pdf I created with the 28.0 version when it miracolously worked (just twice) with the old version I cannot edit the layout!

Any suggestions? My computer is a Windows 10 pro edition and the processor is Intel(R) Core(TM) i7-10700KF CPU @ 3.80GHz 3.79 GHz

Jillian5C19 · Accepted Answer

Thank you for getting back to me, @Jillian5C19. I appreciate your willingness to send crash reports; however, I understand that the dialog isn't providing logs or sending them to Adobe, which is indeed unusual.

To help investigate this further, it would be extremely valuable if you could provide a screen recording of the issue.

This will allow us to gain insights into what's happening and potentially find a solution.

Additionally, please check if Illustrator has full disk access in your system's Security & Privacy settings, and ensure that no antivirus or security software is blocking Illustrator. Sometimes, third-party security tools can interfere with application functionality.

Another step to consider is temporarily turning off your internet connection while Illustrator is launching, as this might help prevent any potential connectivity-related issues from affecting the application launch.

Also, if you have the opportunity to access Illustrator's preferences before it crashes, try disabling GPU performance and see if that makes a difference.

Thank you for your patience and cooperation. Your input will help us in working towards a resolution for your issue.

Best regards,

Anshul Saini

I figured out the issue. I use Extensis Connect Fonts and after upgrading to Illustrator 2024, the process preserved the 2023 plugin. I removed it and installed the updated plugin, and that resolved the issue.

Anshul_Saini · Answer

Hi @Leonardo23115627flre,

I'm sorry to hear about the issues you're experiencing with Adobe Illustrator after the update. With your system meeting the minimum requirements and having ample RAM, there might be some other factors at play.

First, let's try running Adobe Illustrator as an administrator to see if it makes a difference. Right-click on the Illustrator shortcut or executable and choose "Run as administrator."

Additionally, please check if you have any antivirus software that might be blocking the program. Temporarily disabling it or adding Illustrator as an exception may help. Also, please check whether turning off the internet helps launch the app.

Resetting Illustrator preferences, as mentioned by Monika, can also resolve certain issues. To do this, press and hold Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac) as you launch Illustrator. You should see a dialog to confirm the reset.

Ensure your printer drivers and fonts are up to date, as outdated or corrupt drivers and fonts can cause problems.

I hope this helps and that you can get Illustrator running smoothly again. Let me know if you have any more questions or if you'd like further assistance!

Best,

Anshul Saini

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