why my effect gallery not showing in illustrator beta?

[Benton34162316bkxa]

when i try to use the effect gallery in my illustrator beta,

it just show blank like this.
why is it like this? and how can i fix that?
thanks

[Ton Frederiks]

Works fine here, but you can report beta problems using the button in the upper right corner:

[alishab40866081]

Hi have you fixed this?? I have this porblem too, its seems liek a mac thing? 

  

[Anshul_Saini]

Hello alishab40866081,

Thank you for bringing this to our attention. I've checked on my end, and it appears to be a recurring problem for some users on Mac. Rest assured, I've communicated this to our product team, and they are actively working on a resolution. Please stay tuned for the next beta release, as it is likely to include a fix for this problem. Your patience is appreciated, and we apologize for any inconvenience this may have caused.

If you have any additional questions or concerns, feel free to let me know.

Best,

Anshul Saini

[CHERPUREST]

Same issue. Running on M1 iMac.

This really impedes my work flow as I can't preview effects. Please let us know if there is a fix.

[Benton34162316bkxa]

I had no clue, I just stopped using the meta version, so far no bugs in the original Illustrator.

[Anubhav M]

Hello @CHERPUREST,

We understand that encountering technical issues can be frustrating. Would you mind checking if you've installed a Beta release of Illustrator? If yes, kindly install the release version of Illustrator (28.3) to check if it helps.

If the problem persists, kindly share more details, like the exact version of the OS/Illustrator, exact details of your workflow, and a screen recording of the problem (https://adobe.ly/3IKR6T2), so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

[CHERPUREST]

Issue still remains. Already uninstalled and re-installed.

Adobe Illustrator 28.5.78
Mac OS 14.2.1

@Anubhav M 

[billgreenstudios]

Same here. 

[Monika Gause]

Beta versions can have bugs. That's why they exist. Please report to https://illustrator.uservoice.com 

[Anshul_Saini]

Hi @billgreenstudios @CHERPUREST,

Thanks for reaching out. The issue with Effect Gallery not showing blank in Illustrator beta is a known issue, and our product team is actively working on fixing it in future releases.

In the meantime, if you need access to the Effect Gallery, you may consider using the public general available version of Illustrator, where this feature works as expected.

Thank you for your patience and understanding as we work to resolve this issue. If you have any further questions or concerns, feel free to ask.

Best,

Anshul Saini

[Laughlin3642653305ql]

any fix for this? happening to me too

[Srishti Bali]

Hi @Laughlin3642653305ql

Thank you for your patience, and I sincerely apologize for the delay in response. We've recently released version 28.6, which includes multiple bug fixes. Could you please let us know if you're still experiencing the same issue with this update? If the problem persists, it would be helpful if you could provide a few more details:

• Which operating system are you using?
• When did the issue start? Did it occur after any OS update or app installation like antivirus/ web extentions etc?

We’re here to assist you and just need a bit more information to help resolve the issue.

Regards,

Srishti

[alishab40866081]

For me the problem is still occuring. I just updated to that version. My mac is fully updated. I do have antivirus, but i installed that first thing on my laptop and then I installed illustrator, i remember it working for a while with anti virus installed.
Here is a image: 

[Anubhav M]

Hello @alishab40866081,

Sorry to hear the suggestions did not help. Our product team is investigating this further. We will update this thread once he have more information.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thanks,
Anubhav