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M
Mud Mermaid
Participant
October 29, 2020
Answered

Illustrator for iPad keeps crashing and I can’t open it

  • October 29, 2020
  • 3 replies
  • 6271 views

Hi Everyone,

I have been using illustrator on my iPad for about four days and really love using it.
But yesterday evening I tried to open it, the splash screen appeared for a moment and then disappeared  and the application wouldn't open. And it keeps doing this. I haven't been able to open illustrator since. I restarted my iPad, then uninstalled the application before reinstalling it, but I still can't open it. Anyone know what's wrong with it and how to fix it?

Thanks.
Annette

 

 

[Subject changed from "changing" to "crashing" as per subsequent post]

 

 

 

    This topic has been closed for replies.
    Correct answer SandrinaV

    Is your iPad updated to the latest version of iOS?


    it was not! Got solved with the update. Thank you

    3 replies

    R
    Rochi Piermattei
    Participant
    August 23, 2023

    Hi, I have the same problem. My IPad is new, I have the iPad 14 pro but the Illustrator doesn't work. The app opens and then closes quickly. 

    I don't know how to solve it. Can somebody help me?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    August 23, 2023

    Which system is on the iPad? The iPad OS beta? That won't work with Illustrator.

    Om Nath Jha
    Om Nath Jha
    Legend
    November 6, 2020

    Hi Annette,

     

    Really sorry to hear about this. Does the app crash as soon as you launch it? If yes, please share some additional details so that we can assist you further. We'd need the crash logs which you could share with me over a direct message.

    How to look for the crash logs: 
    • Open iOS Settings > Privacy > Analytics and improvements > Analytics data on user device. You will see file names like “adobe illustrator***.ips. That's the log file, please share it over DM.

     

    Also, let us know the - 

    • iPad make and model
    • iOS version
    • Are you using any trackpad or keyboard? If yes, do share the details.

     

    Thanks,

    Om

     

    #marking correct for visibility

      M
      Mud MermaidAuthor
      Participant
      November 9, 2020

      Hi Om,

      Thanks for your message, I had already submitted a crash report and been in contact with support a number of times. This morning I received an email to say the bug had been fixed in an update that had just been released and it works - yeah, I can open Illustrator again and get to work. Awesome. 

      Thanks for taking an interest

       

      Best Regards

       

      Annette 

        Om Nath Jha
        Om Nath Jha
        Legend
        November 9, 2020

        Thanks for the confirmation, Annette. Glad to hear that it's been fixed!

         

        -Om

        M
        Mud MermaidAuthor
        Participant
        October 29, 2020

        Sorry that should have said that illustrator for iPad keeps crashing not chasing, Annette

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