Unable to open adobe illustrator on iPad

Forum|Forum|3 years ago
October 23, 2022
5 replies
3539 views

Hi everyone I've been not been able to get into adobe illustrator on my iPad now for over a week and it's becoming very frustrating as I use it for work. When I open the app it says fetching subscription details and then once loaded opens a new screen which I can't progress from. Does anyone know how I can fix thos ASAP please? This is the screen below:

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Correct answer Weiyan26304200tv9r

the problem was solved after I updated the IOS system. Thankyou!

W

Weiyan26304200tv9r

Participant

I had the Same issue and I am Sure I login to the right account because creative cloud and photoshop are still working. Just not illustrator. Have anyone find how to solve this yet?

Monika Gause

Community Expert

Is iOS updated to the latest version?

W

Weiyan26304200tv9rCorrect answer

Participant

the problem was solved after I updated the IOS system. Thankyou!

Anshul_Saini

Community Manager

Hi @The26748731k4tt @27261999 @defaultuyu9ijwyz94i,

Sorry for the delayed response. I was unable to find any subscription or any purchase/ refund activity under the email with which you have logged on to the community.

Please check you are login in with the correct email ID & method. If you purchased the app from the App store, try logging in with the Apple ID option when signing in.

Note: If you purchase Ai on the iPad from the App Store, then it is managed through your Apple App Store account.

For more information, see Apple's documentation for:

View, change, or cancel your subscriptions
Request a refund for an App Store or iTunes Store purchase

Please feel free to reach out if you need any further assistance. We'd be happy to help.

Thanks,
Anshul Saini

A

Anonymous

SAME HERE, HAVE YOU ALREADY FOUND OUT?