IllustratorGc.jsx script error while launching Illustrator 25.3

Jun 08, 2021 Jun 08, 2021

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Updated this morning to Illustrator 25.3 - as soon as the update was done this scripting error began appearing (every 30 seconds). .. Personally went back to 25.2.3 which has solved this issue. 

 

Screen Shot 2021-06-08 at 10.01.26 AM.png

 

 

{Renamed by MOD}

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correct answers 2 Correct Answers

Adobe Employee , Jun 10, 2021 Jun 10, 2021
Hi there, Sorry to hear about your experience. Please check if you have an app installed called "Logi Options" or you have Logitech webcam. If you do, please update it to the latest version & let us know if it helps. Regards, Ashutosh

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Adobe Employee , Jun 14, 2021 Jun 14, 2021
Hi all, I hope the issue is resolved by now. If not, please check out this help article ( https://helpx.adobe.com/illustrator/kb/fix-scripting-error.html ) for more details. Regards, Srishti

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Adobe Employee ,
Jun 10, 2021 Jun 10, 2021

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Hi there,

 

Sorry to hear about your experience. Please check if you have an app installed called "Logi Options" or you have Logitech webcam. If you do, please update it to the latest version & let us know if it helps.

 

Regards,

Ashutosh

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New Here ,
Jun 17, 2021 Jun 17, 2021

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Already updated the Logi Options to the latest version and it helps nothing to it. Very frustrating.

 

roll back to 25.2.3 is the only option for me. please fix this bug

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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Hi Community -

Since updating Illustrator this Morning to version 25.3, I get a permanent "script alert".

The alert pops up every few seconds and majorly disrupts my workflow.

I have neither installed a script or changed any settings from an earliuer version of Illustrator.

Any solutions or thoughts out there?

 

Thanks,

 

Uli

Screen Shot 2021-06-09 at 11.54.59.png

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Adobe Employee ,
Jun 10, 2021 Jun 10, 2021

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Hi Uli,

 

Sorry to hear about your experience. Please check if you have an app installed called "Logi Options". If you do, please update it to the latest version & let us know if it helps.

 

Regards,

Ashutosh

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Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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Hi Ashutosh,

 

thank you for pointing this out. Indeed, I have the app installed as I use Logitech Mouse and Keys. I updated from version 8.50xxx to 8.54xxx and the error went away after a restart of the computer. However, after launching Photoshop a service message appeared saying that the certificate for the Logitech extension was not properly signed. I will monitor this and see if other issues persist. Will be sure to update the Logi app regularly.

 

Thanks for your  quick feedback.

 

Uli

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New Here ,
Jun 18, 2021 Jun 18, 2021

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This doesnt work, i updated the app but still have this annoying message popping up every 30 seconds making illustrator completely unusable!!! What is the solution??

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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Just getting this weird message after updating to the latest version of AI.

"You are about to run the script contained in the file "illustratorGc.jsx". Are you sure you want to do this? or, select Learn more for information on using scripts in Illustrator and disabling this message. "

I keep canceling it and it keeps popping up.  I have no third party plugg-ins or scripts running in illustrator

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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i belive it was logitech options...uninstalled it but latest version of illustrator is unresponsive to the point of being unusable. 

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Adobe Employee ,
Jun 10, 2021 Jun 10, 2021

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Hi there,

 

Sorry to hear about your experience. You may try using Creative Cloud Cleaner Tool to remove the existing installation & reinstall once done.

For the script error, please install the latest version of Logitech Options. Let us know how it goes.

 

Regards,

Ashutosh

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New Here ,
Jun 10, 2021 Jun 10, 2021

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I had the same error and got mad about Illustrator being unusable for several hours even I was busy.

One thing I tried was downgrading the program to 25.2.3 from the Creative Cloud and the problem has been solved. No annoying popup showing up.
Sad thing that I can't use the latest Illustrator version for now, but I bet Logitech is the one who should update Logi Options for this urgent bug.

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New Here ,
Jun 10, 2021 Jun 10, 2021

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Oh and for me I am running MacOS Big Sur 11.4 with my Logitech MX Master 3 hardware.
I'm confident it has to do with the Logi Options since the file 'IllustratorGc.jsx' was found in
/Library/Application Support/Logitech.localized/Logitech Options.localized/Plugins/b230b36c-c624-40e3-a120-5486fdf4df0e/Content/LogiOptionsAdobe/jsx스크린샷 2021-06-10 오후 9.01.06.png

 

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New Here ,
Jun 18, 2021 Jun 18, 2021

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Hello communicty,

 

One day I started my illustrator and suddenly i get this message every 5-10 seconds. I'ts really disturbing my woktflow. Can some please help me with this problem?

 

This is the message in english : 

"you are about to run the script from the stock "illustratorGc.jsx". Are you sure you want to do this? Select various sea information about using scripts in Illustrator and disabling this report."

if i click "Lees meer" (Read more), then i go to this page. But it can not help me solve the problem.

 

Kind regards,

 

Mandema

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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LATEST

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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The below dialog box continues to pop up - after almost any action.

If I scale something, change typeface, move something the box appears.

I click continue and if I then attempt another action it appears.

I've tried a fresh install.

I've deleted or preferences.

I'm on the latest CC and Illustrator update.

 

Screenshot 2021-06-18 at 11.40.03.png

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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Hi,

Please check if you have an app installed called "Logi Options" or you have Logitech webcam. If you do, please update it to the latest version & let us know if it helps. 

 

Similar issue thread

https://community.adobe.com/t5/illustrator/illustratorgc-jsx-script-error-while-launching-illustrato...

 

Best regards

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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This has solved the issue.

 

Thanks Charu.

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New Here ,
Jun 10, 2021 Jun 10, 2021

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I am getting this message on some files over and over again, even after I closed them: "You are about to run the script contained in the file "IllustratorGc.jsx". Are you sure you want to do this? Or select learn more for information on using scripts in Illustrator or disabling this message". 
Once I open a file I get the message ad no mather what option I click it appears over an over again.

 

This is where the learn more button leads me:
https://helpx.adobe.com/illustrator/user-guide.html/illustrator/using/automation-scripts.ug.html

Help is very much appreciated.

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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This post seems to suggest it is to do with Logitech options. Does this help?

 

https://community.adobe.com/t5/illustrator/warning-message-about-script-running-in-quot-illustratorg...

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New Here ,
Jun 10, 2021 Jun 10, 2021

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Thanks I removed an reinstalled Logitech Options and now it seem to work for now. 

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New Here ,
Jun 11, 2021 Jun 11, 2021

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I am experiencing an issue where I continually receive a pop up message "you are about to run the script contained in the file illustratorGx.jsx" Regardless of whether I click cancel or continue I continue to receive the message. 

I have done the following to no effect

  • Upgraded illustrator to the current version.
  • Deleted Illustrator Preferences
  • Upgraded OSX to 11.4
  • Upgraded Photoshop for good measure

Any help would be greatly appreciated.

Thanks

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Adobe Community Professional ,
Jun 11, 2021 Jun 11, 2021

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Adobe Employee ,
Jun 14, 2021 Jun 14, 2021

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Hi there,

 

Sorry to hear about your experience. Please check if you have an app installed called "Logi Options" or you have Logitech webcam. If you do, please update it to the latest version & let us know if it helps.

 

Regards,

Ashutosh

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New Here ,
Jun 14, 2021 Jun 14, 2021

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Hi there,
I have no idea what this is, it keep popping up every 30 secs whether I hit cancel or continue or learn more.

I've never seen this before, so weird

Please help

 

Screen Shot 2021-06-14 at 5.05.34 pm.png

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Adobe Employee ,
Jun 14, 2021 Jun 14, 2021

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Hi there,

 

Sorry to hear about your experience. Please check if you have an app installed called "Logi Options" or you have Logitech webcam. If you do, please update it to the latest version & let us know if it helps.

 

Regards,

Ashutosh

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