Participating Frequently

Question

Adobe apps not working in Sequoia

Forum|Forum|11 months ago
February 24, 2025
6 replies
1056 views

I recently upgraded my operating system to Sequoia.

At first everything went smoothly. I noticed no problems and was using Adobe applications normally (InDesign, Photoshop, Acrobat... all updated).

At some point they stopped working. I cannot open any Adobe applications. The spinning wheel goes on and on and nothing happens until I force quit.

I remember trying to open a file with an older version of InDesign, one that is not supported by Sequoia (I did not know that at the time). I have no idea if this has anything to do with the problem. I will let you know just in case.

Any tips on how to fix this?

Bug

Dave Creamer of IDEAS

Community Expert

Log out of the Creative Cloud app is possible.

Download Adobe CC Cleaner and remove everything.

Reinstall from scratch. (Just start off with the CC app and one program to test.)

Link to cleaner app:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Scroll down to bottom.

David Creamer: Community Expert (ACI and ACE 1995-2023)

Mike Witherell

Community Expert

I wonder if your CC App login is involved? Have you tried logging out of Adobe from the CC App and later logging back in?

Mike Witherell

J

Juan Luis5D22Author

Participating Frequently

Yes, I tried. Did not work

Abhishek Rao

Community Manager

Hi @Juan Luis5D22,

Just following up if you were you able to resolve the issue with helpful suggestions from the experts, or are you still experiencing the problem?

Let me know how things are going.

^
Abhishek

J

Juan Luis5D22Author

Participating Frequently

So far I tried:
1 - Delete the font cache: did NOT work
2 - Reset inDesign preferences: did NOT work

J

Juan Luis5D22Author

Participating Frequently

@Juan Luis5D22

Do you use "APIDToolAssistant_ from Rorohiko"?

https://community.adobe.com/t5/indesign-discussions/indesign-2025-performance-issues-on-mac-m1-spinn...

Thank you for this info @Robert at ID-Tasker . Unfortunately, none of the options could solve the problem. I am fed up with this message for more than two weeks:

I even uninstalled and reinstalled the Creative Cloud App. That resulted in some old versions of InDesign that I will probably need for some clients lost, and nothing has changed. I am really annoyed with a subscription software package that can stop working like this.

I am seriously thinking of recovering a full backup from last month and going back to Monterey, when everything was working perfectly

leo.r

Community Expert

In addition to other suggestions:

Since you have the problem with all Adobe products, try to create a clean new user account in System Settings > Users & Groups and work from there. Will it make a difference?