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Unable to launch all Creative Cloud apps like Photoshop, Illustrator & InDesign

Community Beginner ,
Aug 07, 2024 Aug 07, 2024

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Hi, same problem here all day. All other apps work except PS, AI, ID. 

 

<Title renamed by moderator>

 

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correct answers 1 Correct answer

Adobe Employee , Aug 14, 2024 Aug 14, 2024

Hi everyone,

 

We’ve received reports of apps crashing or becoming unresponsive after launch, particularly following the release of version 19.5. Unlike generic crashes, this issue specifically causes all Adobe apps to get stuck at the splash screen or enter a “not responding” state, preventing them from launching.

 

The problem has been traced to certain Beta Adobe applications related to video composition and editing. We recommend updating all Beta and released versions of video-specific Adobe

...

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Community Expert ,
Nov 02, 2023 Nov 02, 2023

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Mac and Sonoma ??

 

... we are not mind readers ....

 

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Community Expert ,
Nov 02, 2023 Nov 02, 2023

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Hi Hello Moon:

 

What operating system, exactly?

 

InDesign 2024 is definitely buggy as you pointed out, but your OS may not be helping. If you are on a Mac, InDesign is not supported on Sonoma 14 or 14.1. This is still a work in progress. You can roll back to 13.6 or 13.6.1 and you can reinstall InDesign 2023 From the CC desktop app, if it removed it automatically when you updated.

 

~Barb

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Community Expert ,
Nov 02, 2023 Nov 02, 2023

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Aside from operating system incompatibility problems after an InDesign update can be happening if you chose the option to import previous settings and preferences. Keeping old preferences after an upgrade has been shown over and over again to hamper performance and increase headaches. Try deleting your InDesign preferences and see if that helps. Doing so will reset the program to its defaults. Hopefully a clean set of preferences will improve the program's performance.

To do so:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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New Here ,
Oct 23, 2023 Oct 23, 2023

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Ever since I updated InDesign to the 2024 version, when I open it, it closes during loading. No error message, nothing. The only thing that "fixes" the issue is uninstalling it (I'm keeping the preferences). Then I get to use it, but when I turn off the computer and try to open InDesign the next day, it crashes again while loading.


Should I wait for a new update or is there something I should do? Since I have no error message, I have no idea what it could be, and it baffles me that reinstalling it solves this problem (but just for the day).

 
[moved to InDesign by moderator]

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Community Expert ,
Oct 23, 2023 Oct 23, 2023

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reset your preferences by using the cc desktop app to uninstall AND opt to remove preferences.

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New Here ,
Oct 27, 2023 Oct 27, 2023

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Exactly the same thing has just happened to me

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Community Expert ,
Oct 27, 2023 Oct 27, 2023

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@Daniel27827036tc26 

 

did you reset your preferences?

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New Here ,
Oct 27, 2023 Oct 27, 2023

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No I went back to InDesign 18 but I will do this later. Thanks

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Community Expert ,
Oct 27, 2023 Oct 27, 2023

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ok

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New Here ,
Oct 28, 2023 Oct 28, 2023

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Same problem here on the CC Indesign v19 and v18.5. I'm on Mac M1 pro. I can run a first time Indesign but the next time it crash instantly, even after removing the preferences. I had to install an older version (v18).
Any tips are welcome !

Thanks !

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Community Expert ,
Oct 28, 2023 Oct 28, 2023

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post in the indesign forum for further help. or just check first.  this may be a known sonoma id v19 issue.

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Community Expert ,
Oct 28, 2023 Oct 28, 2023

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<moved from cc desktop bugs>

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New Here ,
Nov 03, 2023 Nov 03, 2023

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Been having this exact same issue with the most recent update, very frustrating! Will try removing preferences as suggested, thank you. 

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Community Expert ,
Nov 03, 2023 Nov 03, 2023

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keep us updated.

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Community Expert ,
Nov 03, 2023 Nov 03, 2023

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What macOS, @Martín23924235scis@Maxence27138784ojea@Daniel27827036tc26 and @katrinar17753784?

 

  • If you are on mac OS Ventura, upgrade to 13.6.1 (but take care not to updated the promoted Sonoma)
  • If you are on Sonoma, it is still not supported. I recommend rolling back to Ventura 13.6.1.

 

While I'm offering recommendations, I recommend disabling auto-updates in your CC Desktop app. This will allow you to control when you update and whether or not you remove earlier versions of InDesign. If auto-updates are on, the applications can update while you are out of the office and you'll come in and find all these issues and your older applications uninstalled. ☹️
https://www.rockymountaintraining.com/adobe-indesign-how-to-disable-auto-updates-for-your-cc-apps/

 

This update is messy, and is compounded by recent Sonoma upgrade option. Ventura 13.6.1. and InDesign 2023 will give you the most stable environment until the Adobe team gets all this worked out. And they are working on it.

 

~Barb

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New Here ,
Nov 28, 2023 Nov 28, 2023

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I have the same issue. Let's hope they fix it soon coz reinstalling is tiresome.

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New Here ,
Dec 13, 2023 Dec 13, 2023

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I dont think this problem is related to version 19 (2024). For me, it has been happening ever since version 18.4. People keep suggesting to delete preferences, but that does absolutely nothing.  See https://community.adobe.com/t5/indesign-discussions/indesign-version-18-4-won-t-launch-on-2023-macbo...

I've submitted multiple tickets, but Adobe doesn't really seem to care about it. 

I've just downgraded indesign to < 18.3, which stops the crashing. 

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Community Expert ,
Dec 13, 2023 Dec 13, 2023

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quote
@Remi Huigen

 

And what's your macOS version?

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Community Expert ,
Dec 13, 2023 Dec 13, 2023

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If you are any Ventura version before 13.5 update it to 13.6.2.

DO NOT UPGRADE TO SONOMA!

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New Here ,
Jan 12, 2024 Jan 12, 2024

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same thing here 

ugh

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New Here ,
Feb 06, 2024 Feb 06, 2024

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Like this it looks if you click to the app inside the package.

/Applications/Adobe\ InDesign\ 2024/Adobe\ InDesign\ 2024.app/Contents/MacOS/Adobe\ InDesign\ 2024 ; exit;

objc[2685]: Class AdobeUxTechHttpDelegate is implemented in both /Applications/Adobe InDesign 2024/Adobe InDesign 2024.app/Contents/MacOS/libtypekitC4Release.dylib (0x100984c70) and /Applications/Adobe InDesign 2024/Adobe InDesign 2024.app/Contents/Frameworks/pie.framework/Versions/A/pie (0x12317f9e8). One of the two will be used. Which one is undefined. ... 

. . .

. . . repeatedly 5 times for MacOS folder and 5 times for the Frameworks folder.

. . .

... 2024-02-06 11:21:06.057 Adobe InDesign 2024[2685:68132] CoreText note: Set a breakpoint on CTFontLogSystemFontNameRequest to debug.

2024-02-06 11:21:10.188 Adobe InDesign 2024[2685:68586] CFNetwork SSLHandshake failed (-9806)


I guess it is messing up the plattforms "pie"
 on MacBook Pro 2019 with  OS X 14 Somona

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Participant ,
Jul 12, 2024 Jul 12, 2024

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I just updated Adobe InDesign to the latest version 19.5. Running on Windows 11 Pro, Dell Aurora Intel I9 processor, nVidia RTX 3090.

When i close the app, i get an error message in the Windows logs stating that InDesign stopped working

2024-07-12_20-01-11.png

 

<Title renamed by moderator>

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Community Expert ,
Jul 14, 2024 Jul 14, 2024

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Try resetting your InDesign preferences. After an update it is always a good idea to do this as using older preferences with a newer version often causes problems. This process will reset the program to its defaults which, hopefully, will improve performance.  

To do so on a PC:

You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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Participant ,
Jul 15, 2024 Jul 15, 2024

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Thank you very much for your information. I had already tried resetting preferences during startup. At your suggestion I tried deleting the folder in the user file. Still the same problem, 19.5 generates a "stopped working" error in the windows event logs only about a second after shutdown. I re-installed the previous version and it does not generate this error. I am hoping someone from Adobe is monitoring this thread as I believe this is a bug in the latest update.

 

Once again, thank you very much for your help.

 

Bill Byrnes

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Community Expert ,
Jul 15, 2024 Jul 15, 2024

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My installs of 19.5 are working fine on macOS and Windows. 

In case it helps, here is a run-down of troubleshooting:

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...

Mike Witherell

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