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Han Maximus
Han Maximus
Inspiring
January 6, 2022
Answered

Alert is shown on opening documents in InDesign 19.4. - This file is already open by another

  • January 6, 2022
  • 14 replies
  • 22112 views

Bonjour j'arrive plus à ouvrir certain fichiers Indesign depuis que j'ai installé Sonoma sur mon MacBook. Quand j'ouvre des indesign avec lien bibliothèque j'ai un message du type : ": le fichier est deja ouvert par un utilisateur ou utilis& par un autre..." alors que c'est un Indesign fait par moi et non partagé (j'ai juste des liaison bibliothèque) 

 

<Title renamed by moderator>

    Correct answer BobLevine

    I believe this is a known issue with 19.4. Adobe is aware of it but you should roll back to 19.3 in the meantime. 

    14 replies

    Show previous replies
    Claudia Moragas
    Claudia Moragas
    Participant
    May 10, 2024

    I also encountered this error on some InDesign files when opening them (not all, I don't know why) and after several attempts I tried to open them with InDesign 2023 and save them again and the problem no longer appears. Could it be a bug?

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    May 10, 2024

    Hi @Claudia Moragas,

    It's great to hear that you found a workaround for the issue you encountered with opening certain InDesign files. It's possible that the problem was related to the login profile you were using. Sometimes, when logged in with a different profile or using the wrong login method, it can lead to errors like the one you described. You might have resolved the issue by logging in with the correct profile or using the appropriate login method on the sign-in page.

    If you encounter any further difficulties or have any questions, please feel free to reach out. We're here to help!

     

    Best,

    Anshul Saini

    C
    Connie29594703e80u
    Participant
    June 7, 2024

    Hi, I'm having the same issue and have installed INDD v19.3 which it opens up in and no error so I tried saving a new file, reinstalling 19.4, opening the new saved file and the error still occurs? Is there a bug fix in 19.4 for this as not really looking forward to relaying the whole document again, please.

    N
    Nivedita Kota37306256wt0l
    Participating Frequently
    May 10, 2024

    InDesign throws a dialogue box saying, "Either the file does not exist, you do not have permission, or the file may be in use." I reinstalled the app, saved the file on the desktop, renamed it with no special characters, and checked the computer's antivirus. Nothing seems to work. Can someone please help me? 

      M
      Malin5E87
      Participant
      May 10, 2024

      I have the exact same problem as you.

      S
      Sofia36065800o2hf
      Participant
      May 8, 2024

      Files not working, I'm working with files synced to dropbox but no one else has them open

      I've already tried:

      - making them offline and online

      - deleting & reinstalling indesign 

      - restarting creative cloud & indesign

      - restarting my computer

      PLEASE HELP!!!!!!!!

       

      Robert at ID-Tasker
      Robert at ID-Tasker
      Legend
      May 9, 2024

      There should be a "lock" file in the same directory - with "~" in front - you can delete this file. 

       

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      May 23, 2024

      Hi @Sofia36065800o2hf, 

       

      Sorry for the delay in response. I assume you're experiencing the similar issue mentioned here: https://adobe.ly/4bvWYfr.

       

      If so, we would like to inform you that this is a known bug, and our team is actively working on it. Please upvote the UserVoice page mentioned in the post above and try the suggested workaround.

      Let us know if the workaround resolves your issue.

       

      Thanks,

      Harshika

        M
        Mary225297927qcb
        Participating Frequently
        January 6, 2022
        Hello there. I am getting an error message: This file is already open by another user or another application. This file may be stored on a network server and cannot be opened until the other users closes it. The file is not open anywhere else and I am the only user? How do I fix this?
        M
        Community Expert
        Manan JoshiCommunity Expert
        Community Expert
        January 6, 2022

        Check the folder where the InDesign file saved for a hidden file with extension idlk. Delete this idlk file and then try to open the InDesign file.

        -Manan

        -Manan
        M
        Mary225297927qcb
        Participating Frequently
        January 6, 2022

        Hi Megan - there are no idlk files. I've deleted them. I can't access any of my files on my new laptop. Not sure how to connect to them - I use dropbox to save all files. Any other suggestions?

         

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