Skip to main content
B
Ben_Libbey
Participating Frequently
June 14, 2018
Question

Any timeframe on a fix for the packaging issue with High Sierra

  • June 14, 2018
  • 5 replies
  • 1460 views

Does anyone know of a time table to fix the InDesign package issue with High Sierra.  Works on Sierra without issue and works with version 13.0.0.x on HS but anything above that the unable to package document shows up.  With searching I've seen others that have it but nothing concrete as far as a timeframe from Adobe on a fix.

    This topic has been closed for replies.

    5 replies

    A
    Andy_Baz
    Inspiring
    June 29, 2018

    it is still HFS+

    B
    Ben_LibbeyAuthor
    Participating Frequently
    June 29, 2018

    Perhaps the issue is HFS+ and APFS.  Sierra is all HFS+ and it works.

      A
      Andy_Baz
      Inspiring
      June 28, 2018

      ...Fusion Drive

      B
      Ben_LibbeyAuthor
      Participating Frequently
      June 28, 2018

      Has it been converted to APFS or is it still HFS+?

        A
        Andy_Baz
        Inspiring
        June 28, 2018

        Sounds very frustrating Ben, however i have been packaging from files stored on a server on every version of high sierra so far without any issues at all, so it may not necessarily be a universal issue.

        B
        Ben_LibbeyAuthor
        Participating Frequently
        June 28, 2018

        what device are you on? Is it a fusion drive or an HDD?

        M
        maggiepuckett
        Participant
        June 21, 2018

        I cannot package any files that are currently saved on our server, I get a "InDesign cannot access' error. My workaround has been to save a local copy, then I can package to the server. I'm using InDesign v13.1 and Mac High Sierra 10.13.3.

        JonathanArias
        JonathanArias
        Legend
        June 21, 2018

        can you package things if you are working locally versus from the server?

          M
          maggiepuckett
          Participant
          June 21, 2018

          Yes, if I save a local copy, then I can package locally and to the server.

          Steve Werner
          Community Expert
          Steve WernerCommunity Expert
          Community Expert
          June 14, 2018

          I've been packaging in InDesign CC 2018.1 (13.1) on High Sierra with no problems.

          Please tell us what problems you're having.

          B
          Ben_LibbeyAuthor
          Participating Frequently
          June 14, 2018

          Sierra devices work with all versions.  High Sierra version over 13.0.0.x get an error about unable to package (removed storage location form photo).  If I roll the user on 13.1 back  to 13.0.0.x it works fine. 

          Steve Werner
          Community Expert
          Steve WernerCommunity Expert
          Community Expert
          June 14, 2018

          Sometimes packaging will fail if you have illegal characters in paths or file names.

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices