Can’t subscribe to Adobe Design Mobile Bundle for the iPad.

[Cyber.Cat]

How to subscribe to Adobe Design Mobile Bundle for iPad?

https://apps.apple.com/us/app-bundle/adobe-design-mobile-bundle-enhance-graphics-with/id1549982153

It has downloaded all the apps after I clicked purchase bundle but when I open the app it only offers me the monthly subscription to each individual app. I want to purchase the entire bundle with PS, Illustrator, Express, CC, as shown in the inapp purchase.

This didn't work for me

https://community.adobe.com/t5/account-payment-plan-discussions/how-to-sign-up-for-quot-design-mobil...

"I was finally able to get this set up.  I went into Illustrator, loged in with my apple ID, linked to my adobe ID then I was presented with an option to subscribe to the mobile bundle.  When I tried last time, I went into photoshop and it was trying to sell me a subscrition to just photoshop.

Everything is working now.

Hank"

This didn't work for me. I live in India. I can see there is an inapp purchase for the entire bundle in PS's inapp purchases for ₹12900 but I have no way of subscribing to it.

[kglad]

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

[Willi Adelberger]

It is only in specific selected regions available. Not everywhere.

[kglad]

@Willi Adelberger, thank you.

is there a list of the countries where available?

[Willi Adelberger]

US only now

[kglad]

thank you, again.  though that seems strange that it's offered in languages beyond english including French, German, Japanese, Korean.

is there an country list that might be updated in the future?

[Mariana Luca]

I can't subscribe to Adobe Design Mobile Bundle either.

Any help!

[kglad]

read the above message about how to contact adobe support for help with your purchase.

[Mariana Luca]

I forgot to mention in my message that I was doing all the things I found in this conversation.

Nothing works for me.

I've got in touch with 3 agenta from Adobe suport and al of them Lefter the chat without saying anything.
I also delete the apps and purchase it again for 3 - 4 times from different links, but no results. I can't get to purchase the Bundle.

Other things to try???

Thanks

[kglad]

what did you do to move from robot chat to human chat?

[Mariana Luca]

I answer one question and then I had an option to choose the human. 

I also did what you suggest in some message above.

[kglad]

go back to chat

type "AGENT" in the chat field

press enter

be patient

[Mariana Luca]

I did that and got some answers.

He is saying that the Bundle plan cannot be purchase from Adobe because is available only on App Store and I should get in touch with the Apple customer support. 

[kglad]

that sounds good. let us know how that works for you.

[Mariana Luca]

I'll let you know how this ends.

Thanks,

[Mariana Luca]

I got in touch with Apple support and there is nothing that they can do.

They say the problem is at Adobe.
I don't know what to do. 😞

[Mariana Luca]

Could be a issue that I am from Romania?

[kglad]

it could, but i doubt it.

a few weeks ago i saw someone else having the same problem.  i don't think they were able to solve the problem, or they solved it but didn't post anything about it.

[kglad]

ok, there was a user ( @hankd34931566), that found a solution.  here's his solution:

I was finally able to get this set up.  I went into Illustrator, loged in with my apple ID, linked to my adobe ID then I was presented with an option to subscribe to the mobile bundle.  When I tried last time, I went into photoshop and it was trying to sell me a subscrition to just photoshop.

Everything is working now.

[Mariana Luca]

I tried to log in with Apple ID linked to Adobe ID, not working.

Thank you for your time.

[kglad]

did you open one of the apps, eg illustrator to do that?

[Mariana Luca]

Yes, I opened Ilustrator and didn't work.

Finally I gave up and subscribed for Illustrator and a strange thing happened. I opened the Photoshop and didn't ask for the subscription at the beginning.

Strange...

[kglad]

what about the rest of the bundle? can you those, too in non-trial mode?

[Mariana Luca]

I did open the others app from the Bundle just login in with Adobe ID and it didn't ask me to subscribe.

[kglad]

good to hear!  that appears to be the solution.