Skip to main content
Misael Nabuurs
Misael Nabuurs
Participating Frequently
April 12, 2022
Question

Cannot open file

  • April 12, 2022
  • 3 replies
  • 1199 views

Hello, everyone,

I need urgent help. I have an Indesign file that gives me an error when opening it. And it says the following: ¨Cannot open the file `` new_design_price_list_2022-en_.indd´´ Adobe Indesign does not recognize the file format, a plugin that recognizes it is missing or the file is open in another application¨ This message came to me when I was working with my laptop and it turned off because the battery was discharged, after turning the laptop back on I already got that file error.

This topic has been closed for replies.

3 replies

E
emilyh23583942
New Participant
April 19, 2022

This has been happening to me for a month of more. NO files will open from Google OneDrive. I get errors with all of them. I'm on a MAC running Monterey. It's not a single file issue. 

    L
    Laura237133518hul
    New Participant
    May 15, 2022

    I just had the same issue. Once I downloaded the file to my HD (not just accessing from the cloud), the issue resolved. 

    E
    emilyh23583942
    New Participant
    May 16, 2022

    Ugh! Unfortunately that doesn't work for me. I've tried EVERYTHING. So had my designer colleague. Nothing that I've ever saved to OneDrive will open no matter where I save it or drag it to prior to trying to open it. Any file...Adobe, Microsoft, images.

    Peter Spier
    Peter Spier
    Community Expert
    April 12, 2022

    Another possibility is the file was saved in a newer version of InDesign than the one you are using. What version do you have?

      Misael Nabuurs
      Misael NabuursAuthor
      Participating Frequently
      April 12, 2022

      This is the version I currently have

      M
      Manan Joshi
      Community Expert
      April 12, 2022

      Check the folder where the InDesign file is saved for a file with extension .idlk and delete it if it's present and then try opening the InDesign file. It seems your InDesign file was not closed cleanly and this could have prevented the deletion of the lock file i.e. the idlk file. Alternatively, your file could also have been damaged due to the sudden shutdown of the computer.

      -Manan

        Misael Nabuurs
        Misael NabuursAuthor
        Participating Frequently
        April 12, 2022

        Thanks for your answer.

        I've deleted the idlk file I had, but the original file still can't be opened and it still gives me the same error.

        M
        Manan Joshi
        Community Expert
        April 12, 2022

        Then it could be a case of file corruption. Check the file size, is it something odd, too small or too large? Can you share the document with us so that we can have a look at it and see if we can try to identify if its corrupted or not.

        -Manan

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices