Cannot Open InDesign file... Need to upgrade plug-ins?

Forum|Forum|7 years ago
June 13, 2018
2 replies
2722 views

I know there are previous threads on this issue, but none of which have solved my issue.

My computer crashed last week, so I am having to re-install everything onto my new one, including the Adobe Suite CS5. I am using the disk I purchased in 2015(?), but now none of my files will open. I am getting the following screen whenever I attempt to open a file.

Unfortunately, there is no way for me to open the files and save a different version or as an .idml file. I only have the original .indd files. It also will not allow me to update the programs or plug-ins for some reason. It just keeps telling me there was an error and try again later.

I am stuck... PLEASE HELP!

This topic has been closed for replies.

Jongware

Community Expert

Step #1 would be to make sure your old files are actually CS5 files, and not from a newer version. Which, I must add, certainly looks to be the case.

Try my script in [Ann] Identify Your InDesign File and report what it tells you on those non-opening files.

M

MccnkyaAuthor

Participating Frequently

Here is another report after I unpacked it. I am including both pages

Page 1

Page 2

Jongware

Community Expert

Thanks for checking on that Bob, but overall, what does that mean? I HAVE to upgrade in order to open the program? I don't want to spend $600 per year on a set of programs that I already have. There is no way around that? I guess I don't understand why all of this happening. I am using the same disk to install the program that I used on my old computer. I don't know how they could now be two different versions. I appreciate everyone's help.

But the evidence clearly shows that you already have used a newer version – CC2015 – than the one you claim to have used – CS5.

(Also Bob earns a dollar. It really adds up.)

Bill Silbert

Community Expert

Your new computer most certainly has Windows 10. CS5 is not supported for Windows 10 (especially after its last upgrade). You can try running the computer in compatibility mode with an earlier OS or you can get a subscription to Creative Cloud and upgrade to the latest version of InDesign.

Bill Silbert

Community Expert

BTW CS5 was already five years old in 2015.

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