New Participant

Answered

Cannot Save Documents in InDesign CC 2018—Error When Working from Server

Forum|Forum|7 years ago
June 14, 2018
3 replies
11364 views

Hello everyone,

I've upgrade to Indesign CC 2018 (13.1.0.76) from CC 2017 and now everytime I want to save a document (new or existing) the same error message appears.
"Cannot save the document. It may be opened by other aplications. Close applications and try again. You may also use Save As to save it into a new document."

The Save As option works fine, but for my worklow this is unacceptable. When I work localy, the problem doesn't present itself only when I want to work from a company server. I have permission to read and write on the server. I have no idea what the problem is.

Before updating everything worked fine in the 2017 version.

I know there already exist a topic about the same issue, but it was never solved and its already a few years old.

So i thought I open up a new one.

Does anyone have a solution??

<Title renamed by MOD>

Correct answer Rishabh_Tiwari

It always works when I save it to the desktop. Problem in that is I keep all my files on an external hard drive, so I have opened it from the external hard drive, but it won't save back to it--even when I tell it to replace the old file.

Sorry for the delay in response. Please try the steps shared below:

First go to System Preferences -> Security & Privacy -> Accessibility -> Unlock in lower left -> Add desired Adobe Softwares -> Make sure they are checked
Next, scroll in the left column to "Full Disk Access" -> Add desired Adobe Software -> Make sure they are checked
Lock in the lower left
If open, software will need to be quit and restarted for changes to take effect.

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

JemShaw

Inspiring

Why, after so many years, does Adobe continue to blame any imaginary problem that occurs to them instead of admitting that, as this problem occurs only on their increasingly flakey products, it's something they need to fix. I run Windows 11, fully updated, my CC applications are up to date, so are my screen drivers, passport and TV licence. I save to the SSD on my machine. No one else uses my machine and every non-CC application saves reliably. Just once, Adobe, break your usual habit and actually fix something your subscribers have suffered from for years!

R

Randy Hagan

Community Expert

Are you saving these InDesign files to a cloud-based location? Or opening it from there on multiple computers?

I ask this because almost universally when you cannot save a file, but you can always save as with that file, it means there is a conflict between the previously-saved file and the InDesign-created temporary file which holds changes made to the document.

There are a number of reasons why that would be, as well as options for fixing the problem. Sometimes it's a conflict between file types/suffixes between InDesign template and document files. Sometimes it has to do with network file privileges and stepping outside those privileges when working with InDesign files. Generally, it happens by juggling InDesign files between cloud locations and local/network folders.

We'd need some more information from you to discern which situation(s) apply to your problem, because what you're doing to create the symptoms will determine what fixes will cure your problem. I've got my suspicions, but it's hard tellin' not knowin' your specific situation. With more information, we can help you find the cure.

Randy

S

spookie2

New Participant

I have the same issue--cannot save document- may be open in other applications- however I don't know where else it may be open. I work on a mac and save all my work on an external hard drive. So I don't know where to look to fix it. Help please!

RLChris121

Participating Frequently

Hello @RLChris121,

Thank you for your response. However, could you let us know where you are saving the files—are they being saved remotely or locally?

In the meantime, as a potential workaround, you might try saving a copy of the file when the error occurs. Reference article: Save documents in InDesign (https://adobe.ly/3Maqht7)

I hope this helps, but please let us know if it makes a difference.

Thank you,

Abhishek Rao

Save errors keep occurring randomly and just happened once again on another document. Good grief!

Don't have these issues with other vendors' software with similar filenames and paths..

I am able to "Save As" and usually add the date to the end of the filename and save it in the same exact location as the original refuses to save to. (This renaming makes the filename and path even longer) and it saves fine.

Funny how I can open and work on the file, and at any random time after I have alread been working on it -- without warning the Adobe file refuses to save and the Adobe product gives the same old error. This is a persitant and recurring problem with various Adobe software. (Photoshop, InDesign, Illustrator.)

Why does it say file may be opened by other applications, when I am working on the only file available to any user? I can save the file to another filename as the Adobe error suggests, and then I can open it also. (I'll give you a nickel if you can guess what happens when I try to save it?)

Never have similar issues saving my work using software products from other software manufacturers using same computer, network, file folders, etc. Saving is a basic necessity and I would imagine an important part when choosing software to create files and invest dozens of manhours to complete projects with.

Saving work seems to be problematic as this error was reported in this thread 6-1/2 years ago in June 2018 and it is still causing same errors at the end of 2024.

Bill Silbert

Community Expert

What operating system are you running?

K

karinh11446705Author

New Participant

I'm running Windows 7 Professional; 64 bit.

Bill Silbert

Community Expert

I suggest speaking to your network administrator to see if the network software being used has been updated to be compatible with CC 2018. Since you are still working on Windows 7 it seems likely that your network has not been updated and could be quite old. Aside from that I would suggest working locally and backing up to the server at the end of each work session.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded