Skip to main content
C
chloem56448998
Inspiring
January 13, 2020
Question

Cant undo in, or save, InDesign document

  • January 13, 2020
  • 2 replies
  • 877 views

I have just run into a problem where I can neither save an ID document nor undo actions. I have a document currently open and am reluctant to close the document without knowing whether my changes have been saved.

I see this problem has existed for some time for other users, but there have been no verified fixes, just plenty of try this and try that's without anyone confirming whether any of them work.

Does somebody have any clearer view on what might resolve this?

Many thanks....Chloe

This topic has been closed for replies.

2 replies

Marianne-Deiters
Marianne-Deiters
Participating Frequently
January 13, 2020

I had the same problem. After a long search, it turned out that the problem was caused by a poorly programmed font.

C
chloem56448998Author
Inspiring
January 13, 2020

Hi Marianne,

how did you identify the font that was to blame? Did you simply delete it?

I have closed InDesign and deleted all preferences. When I opened ID again, it seems to be working now, but I'm not convinced problem won't reappear. 

Many thanks.

Chloe

Marianne-Deiters
Marianne-Deiters
Participating Frequently
January 13, 2020

I noticed it because we used a different font for the publication and the problem no longer occurred afterwards. Before, I had irregular crashes. I had to save the restored document as an .idml file, otherwise the error occurred again when I used the document.

C
chloem56448998Author
Inspiring
January 13, 2020

Sorry, I should add that I am using version 15.0.1

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices