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Hi Everyone,
I was working on a yearbook in InDesign. I had saved my work in cloud storage, but this morning, when I tried to access my yearbook project, I found it was missing. I am unable to retrieve it, and I am not getting proper help from the support team. I have put in more than 30 hours of work over the last couple of weeks, and everything is lost. I need to print it as soon as possible for distribution. If anyone could guide me through this process, I would really appreciate your support.
Thank you.
Regards,
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Which cloud storage?
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Thank you for writing back. Creative cloud storage, the one Adobe provides.
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That service was shut down months ago. Adobe notified users of that for months beforehand. I think it all stopped around Feb 1, 2024, if I recall correctly.
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@Mike Witherell & @Robert at ID-Tasker are correct. On fact, they didn't shut down the service, they waited a couple more months.
You should have a copy of the files stored on your computer:
Users > [yourname] > Creative Cloud Files [Macintosh location. Don't know the Windows location]