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Cloud Storage - File missing - Adobe Indesign

New Here ,
May 27, 2024 May 27, 2024

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Hi Everyone,

 

I was working on a yearbook in InDesign. I had saved my work in cloud storage, but this morning, when I tried to access my yearbook project, I found it was missing. I am unable to retrieve it, and I am not getting proper help from the support team. I have put in more than 30 hours of work over the last couple of weeks, and everything is lost. I need to print it as soon as possible for distribution. If anyone could guide me through this process, I would really appreciate your support.

 

Thank you.

Regards,

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Sync and storage

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Community Expert ,
May 27, 2024 May 27, 2024

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Which cloud storage?

Mike Witherell

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New Here ,
May 27, 2024 May 27, 2024

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Thank you for writing back. Creative cloud storage, the one Adobe provides.

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Community Expert ,
May 27, 2024 May 27, 2024

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That service was shut down months ago. Adobe notified users of that for months beforehand. I think it all stopped around Feb 1, 2024, if I recall correctly.

Mike Witherell

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Community Expert ,
May 27, 2024 May 27, 2024

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Community Expert ,
May 27, 2024 May 27, 2024

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@Mike Witherell  & @Robert at ID-Tasker  are correct. On fact, they didn't shut down the service, they waited a couple more months. 

 

You should have a copy of the files stored on your computer:

 

Users > [yourname] > Creative Cloud Files [Macintosh location. Don't know the Windows location]

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