Compatible GPU and Monitor not detected After Update to version 20.4 (64bit version)

[FLORENCIA25155671urn5]

Dear all,

Has anyone experienced the same thing after updating to version 20.4? That Compatible GPU and Monitor not detected.

For the information with previous versions never experienced the same thing, below is my specisification lapotop:

CPU: Inter Core i5 Gen 11th

GPU: NVidia Geforce MX330.

Please advice how to solve it.
Thank you

[Anubhav M]

Hello @FLORENCIA25155671urn5,

Would you mind performing a clean reinstallation of the GPU(s) drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for InDesign (https://adobe.ly/43IZc9U) and checking if it helps?

Looking forward to hearing from you.
Anubhav

[assause]

The same phenomenon occurred.
On a Windows 11 24H2 laptop with GeForce RTX 3060 Laptop + Intel HD Graphics, only InDesign does not recognize the GeForce.
The NVIDIA Control Panel gives priority to the NVIDIA GPU.

[Anubhav M]

Hello @assause,

Could you try the suggestions shared above to see if they help? Also, try running InDesign under a different administrator account (Windows) and sharing your observations.

Looking forward to hearing from you.
Anubhav

[assause]

If the graphics driver is the problem, then Photoshop and Illustrator would have the same result.
However, those applications are correctly recognized.
Therefore, the driver itself is not the cause.

[Anas25667606uril]

I have the same issue with RTX 3060 laptop.

Here is my GPULog\IDSniffer 

<.xml attached as PDF by MOD>

[Sanyam Talwar · Accepted solution]

@Anas25667606uril Your monitor resolution is 1920 x 1080. To access the GPU feature on Windows, the monitor should have a resolution above 2K.
_______________________________________________________________________
High resolution monitors are becoming the standard. With the high monitor resolutions, it is getting difficult for CPU to handle the rendering. This is where the GPU comes into play. Rendering on high-density displays is best handled by the GPU. GPU acceleration makes the rendering of the documents faster while zooming, scrolling, and panning. The enhanced performance from using the GPU in InDesign powers features like Animated Zoom which make zoom actions smooth and animated. Based on our internal tests as well, we found that GPU acceleration provides better performance when the monitor resolution is greater than 2K and the GPU  has atleast 1GB vRAM. Hence, these have been set as the minimum system requirements.
_______________________________________________________________________

If the GPU isn't enabled by default on Windows, please share the following information:

• Display adapters in Device Manager (Ensure that the display cable is connected to the GPU port on machines with dual display ports for proper rendering)
• Display settings (To access the GPU feature on Windows, the monitor should have a resolution above 2K.)
  
• Share the IDSniffer file available at %USERPROFILE%\AppData\Local\Adobe\InDesign\Version 20.0\en_US\Caches\GPULog\IDSniffer
  

Refer to FAQ section on https://helpx.adobe.com/indesign/kb/gpu-performance.html

Regards

Sanyam Talwar(he/him)

InDesign Engineering Team

[Anas25667606uril]

Thanks for the response, Sanyam. I understand the GPU requirement part, but tying Animated Zoom and GPU acceleration to monitor resolution feels arbitrary. Other Adobe apps like Illustrator enable these features just fine on 1080p displays if the GPU meets the specs.

It doesn't really make sense to lock users out of performance features based purely on resolution, especially when the hardware is capable. Is there any chance this could be reconsidered?

[Abdo Shehata]

I have 2K monitor and still having the same problem.

[Abhishek Rao]

Hi @FLORENCIA25155671urn5 and @assause,

Thanks for sharing the details. I'm currently checking this with the product team to better understand what might be causing the GPU detection issue in version 20.4. I'll keep you posted as soon as I have an update from them.

Appreciate your patience in the meantime!

Abhishek

[Sanyam Talwar]

@FLORENCIA25155671urn5 @assause If the GPU isn't enabled by default on Windows, please share the following information:

• Display adapters in Device Manager (Ensure that the display cable is connected to the GPU port on machines with dual display ports for proper rendering)
• Display settings (To access the GPU feature on Windows, the monitor should have a resolution above 2K.)
  
• Share the IDSniffer file available at %USERPROFILE%\AppData\Local\Adobe\InDesign\Version 20.0\en_US\Caches\GPULog\IDSniffer
  

Refer to FAQ's section on https://helpx.adobe.com/indesign/kb/gpu-performance.html

Regards

Sanyam Talwar(he/him)

InDesign Engineering Team

[assause]

Provide IDSniffer of your own environment.

It is not the environment I originally envisioned, but it is one that I consider to be beyond 2K, since it is an environment with a 2560x1600px display.

(It is a GeForce RTX 4060 Laptop + Intel Iris Xe environment, so we expected to use the RTX 4060 as the GPU, but it is the Xe that we recognized)

(IDSniffer file attached)

Also, the initially confirmed environment was displayed only on a WQHD (2560 x 1440px) external display.

This is also something beyond 2K.

(Incidentally, the help does not recognize that. The Japanese documentation does not even mention 2K.)

<.xml converted to .txt by MOD>

[frazzlesnap]

Requiring a higher resolution display is asinine. I was so excited to see this feature added, and when I got to work with my two old 1080p monitors, where I have significant lag in Indesign because I have to have High Quality Display enabled for my workflow (complex graphics/images that have to be aligned to the pixel in various layouts) and I have been struggling for years with the choppy, miserable display performance, nothing has changed. It's great at home, where I have a 1440p monitor, but I have to use the 1080p system for my main job. There is no good reason why the higher than 2k requirement should exist. Is this going to be added to Illustrator and Photoshop? Wow. Good job, Adobe. Thanks for more arbitrary B$, just like AVX2 requirements, which (apparently) aren't actually required through real implementation of AVX2, just a flag in the programs. That one doesn't affect me, but it does hit a lot of people with otherwise perfectly-good systems.

This is my first rage-post. I apologize for my horrible tone of voice. It's just really frustrating. I asked my employer if I could get higher resolution monitors, since these are 8 years old, and he said nope.

[FLORENCIA25155671urn5]

Dear Sanyam,

Thanks for your advice, following are the information as per your requested:

• Display Adapter for both are registered in Device Manager under Display Adapter: Intel Iris Xe Graphics and NVIDIA Geforce MX330
• Display Setting default by my laptop monitor is 1920x1080
• IDSniffer attached in PDF format
  
  

Concern to Display Setting with my laptop monitor resolution available at 1920x1080, why for both another Adobe Application : Adobe Illustrator and Adobe Photoshop didn't any issue as Adobe InDesign.
Please advice how to resolve it.
Thank you.

[Studio Punkat]

Bonjour,

j'ai deux problèmes avec InDesign depuis la dernière mise à jour (v20.4) :

• UNDO : L'historique se vide tout seul après avoir accumulé des actions et je ne peux plus annuler que la dernière. Avant la dernière mise à jour, je pouvais revenir en arrière autant de fois que nécessaire sans problème /// MATOS : Win11 + RAM 32Go
• AFFICHAGE : Quand je sélectionne une ligne de texte tout le bloc devient blanc. Il faut que je zoom ou déplace l'affichage pour pouvoir voir le texte à nouveau. Ca le fait depuis les deux dernières mises à jour /// Matos : Carte NVIDIA RTX 4060 à jour + Ecran Ezio CG2420.

Si quelqu'un peu m'aider, ce serait super. Merci !

[Abhishek Rao]

Hi @StudioPunkat,

Thanks for flagging both these issues, those sound frustrating to deal with, especially when they interrupt your workflow.

For the undo history resetting unexpectedly, I tested this on my end, and it works fine for me. Could you let me know if this happens consistently in every file or only certain ones? Also, does it behave the same way after restarting InDesign or your system?

Regarding the display issue where the entire text block turns white when selecting a line, that definitely shouldn’t be happening. Since you’re on an NVIDIA RTX 4060, would you mind confirming if GPU Performance is enabled in Preferences > Performance? If it is, try disabling it temporarily to see if it improves the rendering issue. A short screen recording of this behavior would be really helpful as well.

Looking forward to hearing back from you with these details so we can help move things forward!

Abhishek

[Studio Punkat]

Bonjour Abhisek,

Merci pour vos réponses.

Concernant l'historique d'annulation, le problème semble se produire aléatoirement. Peut-être l'ai-je réglé en sauvegardant le fichier avec "Enregistrer sous" plutôt que "Enregistrer", mais je ne suis pas sûr que ce soit cette manipulation qui est réglé le problème pour l'instant.

Concernant l'affichage, impossible de sélectionner "Performances GPU". Il indique "GPU et moniteur compatibles non détectés". Il affiche cependant ma carte dans "Informations GPU" (cf. screenshot joint), même si la mémoire totale indiquée (4095MB) ne correspond pas à ma carte (8187MB). Ce qui est étonnant, c'est que cette carte est reconnue et fonctionne dans Photoshop, Camera Raw et Illustrator.

[Abhishek Rao]

Hi @StudioPunkat,

Thanks for the follow-up. It's good to hear the undo issue might be stabilizing, though we'll definitely want to keep an eye on that behavior. For the GPU issue, it's curious that your card works fine in Photoshop and Illustrator but isn't being recognized fully in InDesign. Could you please share the additional details Sanyam requested in the thread so we can investigate this further?

In the meantime, I'd also recommend checking out the GPU requirements for Windows here: https://adobe.ly/4kXzXqI to ensure everything's fully compatible.

Looking forward to your update!

Abhishek

[IDLitt]

Hello!

Why is Eizo ColorEdge CG2420 (16:10 aspect ratio, 1920x1200) + 4GB AMD Radeon Pro too weak to use GPU in InDesign? Win 11, ID 20.4.1 😕 I saw that min. req. is "Monitor 2K", but please explain - why? :]
Rgrds

[BobLevine]

Solved: Re: Compatible GPU and Monitor not detected After ... - Adobe Product Community - 15372269

[flamboyant_force9881]

Hi! I cannot get InDesign to recognize the RTX 4060 I have installed. Do you have any tips? Here's what I've done so far:

• Updated graphics drivers
• Set InDesign to use dedicated graphics in the NVIDIA control panel
• Set InDesign to use dedicated graphics in Windows settings

Thank you!

[Anubhav M]

Hello @flamboyant_force9881,

Would you mind performing a clean reinstallation of the GPU(s) drivers (Intel / NVIDIA / AMD) and checking if it helps? If the problem persists, try running InDesign under a different administrator account (Windows) and share your observations.

Looking forward to hearing from you.
Anubhav

[IDLitt]

Hello

is Eizo 1920x1200 + 4GB AMD Radeon Pro too low to have GPU in InDesign?!
Do we need to buy a gaming monitor? 

[flamboyant_force9881]

Hi Anubhav,

Thank you for your suggestions! My IT team performed a clean reinstallation of the Intel and NVIDIA graphics drivers on my laptop and tried running InDesign in an admin account, but the program still won't recognize my GPU. For context, Illustrator is able to recognize both my integrated and dedicated graphics card. Do you have any other suggestions?

Thank you!

[Abhishek Rao]

Hi everyone,

For those facing issues with GPU not being detected on Windows after updating to InDesign 20.4, please refer to this dedicated thread where the product team has shared the exact system and hardware requirements:

Compatible GPU and monitor not detected after update to version 20.4 (64-bit version)

This should help clarify what's needed for InDesign to recognize and utilize GPU acceleration on Windows systems.

Let me know if you have further questions!

Abhishek