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Compatible GPU and Monitor not detected After Update to version 20.4 (64bit version)

FLORENCIA25155671urn5
Explorer ,
Jun 16, 2025 Jun 16, 2025

Dear all,

Has anyone experienced the same thing after updating to version 20.4? That Compatible GPU and Monitor not detected.

For the information with previous versions never experienced the same thing, below is my specisification lapotop:

CPU: Inter Core i5 Gen 11th

GPU: NVidia Geforce MX330.

Please advice how to solve it.
Thank youGPU not detected.jpg

TOPICS
Bug , Performance
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correct answers 1 Correct answer

Sanyam Talwar Adobe Employee
Adobe Employee , Jun 18, 2025 Jun 18, 2025

@Anas25667606uril Your monitor resolution is 1920 x 1080. To access the GPU feature on Windows, the monitor should have a resolution above 2K.
_______________________________________________________________________
High resolution monitors are becoming the standard. With the high monitor resolutions, it is getting difficult for CPU to handle the rendering. This is where the GPU comes into play. Rendering on high-density displays is best handled by the GPU. GPU acceleration makes the rendering of t

...
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correct answers 2 Pinned Replies

Sanyam Talwar Adobe Employee
Adobe Employee , Jun 17, 2025 Jun 17, 2025

@FLORENCIA25155671urn5 @assause If the GPU isn't enabled by default on Windows, please share the following information:

  • Display adapters in Device Manager (Ensure that the display cable is connected to the GPU port on machines with dual display ports for proper rendering)
  • Display settings (To access the GPU feature on Windows, the monitor should have a resolution above 2K.)
  • Share the IDSniffer file available at %USERPROFILE%\AppData\Local\Adobe\InDesign\Version 20.0\en_US\Caches\GPULog\IDSniffe
...
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Abhishek Rao Adobe Employee
Adobe Employee , Jun 25, 2025 Jun 25, 2025

Hi everyone,

 

For those facing issues with GPU not being detected on Windows after updating to InDesign 20.4, please refer to this dedicated thread where the product team has shared the exact system and hardware requirements:

Compatible GPU and monitor not detected after update to version 20.4 (64-bit version)

This should help clarify what's needed for InDesign to recognize and utilize GPU acceleration on Windows systems.

 

Let me know if you have further questions!

Abhishek

 

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Park Street Printers
Engaged ,
Jun 26, 2025 Jun 26, 2025
In Response To Abhishek Rao

I would still like to know why there is a minimum resolution threshold that is higher than what is required to run InDesign. I've waited decades for this feature, and I can't use it at work. The GPU is detected and compatible, but since I'm stuck with two 1080p monitors, I'm locked out. This is infuriating and arbitrary. I would love for someone to explain to me why the lower resolution threshold is required to be above 2k.

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KatrinSieber
New Here ,
Sep 04, 2025 Sep 04, 2025
In Response To Abhishek Rao

This link only refers to this thread. Indesign keeps freezing on my computer.
I have read all the entries and checked everything on my laptop.
But Indesign still does not recognise the GPU.
I have an Nvidia RTX 2000 (8 GB). Photoshop recognises the GPU just fine.

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BobLevine Community Expert
Community Expert ,
Sep 04, 2025 Sep 04, 2025
LATEST
In Response To KatrinSieber

And your monitor resolution?

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IDLitt
Community Beginner ,
Jun 17, 2025 Jun 17, 2025

Hello

is Eizo 1600x1200 + 4GB AMD Radeon Pro too low to have GPU in InDesign?!
Do we need to buy a gaming monitor? 

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IDLitt
Community Beginner ,
Jun 17, 2025 Jun 17, 2025
In Response To IDLitt

Sry ๐Ÿ™‚ Of coz 1920x1200
ColorEdge CG2420 (16:10 aspect ratio)
The question remains... ๐Ÿ™‚

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BobLevine Community Expert
Community Expert ,
Jun 17, 2025 Jun 17, 2025
In Response To IDLitt

You don't need a gaming monitor but you need something with a higher resolution. Mine are 2560x1440 and my video card is six years old and GPU Performance is enabled.

 

 

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IDLitt
Community Beginner ,
Jun 17, 2025 Jun 17, 2025
In Response To BobLevine

What's wrong with 1920x1200? Why is this resolution not enough to use GPU performance? :]
Maybe it must be 16:9 ratio? ๐Ÿ™‚ BTW: WQHD monitor is highly suitable for gaming.

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BobLevine Community Expert
Community Expert ,
Jun 17, 2025 Jun 17, 2025
In Response To IDLitt

Honestly, I don't know the technical end of things. Perhaps someone else with pop in with a bit more knowledge of the minimum requirements. I never really paid too much attention to it because I didn't think they'd ever add it to Windows.

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