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Participant
March 15, 2019
Question

compatible GPU and Monitor not detected

  • March 15, 2019
  • 1 reply
  • 3230 views

I am having a problem with resolution of letterforms on screen.

I have a MacPro (mid 2010) with ATI Radeon HD5770 (1024MB) graphics card, OpenGL checked, and a Dell U2410 (1920x1200).

So this should meet the min specs, but in Id Prefs - GPU performance, it says 'compatible GPU and Monitor not detected'

Would be grateful for any help...

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    1 reply

    BobLevine
    Community Expert
    Community Expert
    March 15, 2019

    AFAIK, you need a 4K montor.

    That said, you’ve given us absolutely nothing else to go on.

    What version of ID, What operating system and what exactly is the problem? A screen shot might help.

    Participant
    March 15, 2019

    Hi Bob, thanks for responding.

    I am using InDesign CC2019. Mac High Sierra 10.13.6.

    Many thanks

    Alan

    BobLevine
    Community Expert
    Community Expert
    March 15, 2019

    The screenshot we need is for the issues you’re seeing, not for the GPU requirements which you do not meet with an HD monitor.