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intuitive_Serenity0101
New Participant
January 13, 2022
Answered

Corrupt InDesign file won't let me quit InDesign

  • January 13, 2022
  • 2 replies
  • 277 views

My InDesign application refuses to close.

 

A corrupt InDesign file was shared with me, and I didn't realize it was corrupt until I received an error message while trying to quit InDesign. It says "Cannot handle request because a modal dialog or alert is active. I have tried uninstalling InDesign but that's not possible with the application open. I have also tried restarting my computer. While searching for answers on the internet, I went to my Disk Utility application to try and solve the issue. I ran first-aid on all of my disks and the first aid process failed on the "Apple UDIF read-only Media". It says problems were found with the partition map which might prevent booting, couldn't mount the disk.

I'm not sure what to do next, or if it's best if I send my laptop to an apple genius bar.

This topic has been closed for replies.
Correct answer Steve Werner

You should be able to force quit any application which won't quit. On a Mac, press Command+Option+Escape to open the Force Quit Application dialog box. From the list of open applications, choose the one to Quit. (If the Finder were selected, it shows Relaunch.)

 

 

You often cannot do much which have an application locking up your computer. Once you have force quit an application, you should Shut Down your computer. Wait 10 seconds, then restart the computer. 

 

Often, you will then be able to relaunch the problem application (InDesign). If it won't launch, you should first try restoring your InDesign preferences and cache:

 

Adobe InDesign: Rebuilding Preferences and Cache Fileshttps://www.rockymountaintraining.com › adobe-indesi...

 

 

 

2 replies

Steve Werner
Community Expert
Steve WernerCommunity ExpertCorrect answer
Community Expert
January 13, 2022

You should be able to force quit any application which won't quit. On a Mac, press Command+Option+Escape to open the Force Quit Application dialog box. From the list of open applications, choose the one to Quit. (If the Finder were selected, it shows Relaunch.)

 

 

You often cannot do much which have an application locking up your computer. Once you have force quit an application, you should Shut Down your computer. Wait 10 seconds, then restart the computer. 

 

Often, you will then be able to relaunch the problem application (InDesign). If it won't launch, you should first try restoring your InDesign preferences and cache:

 

Adobe InDesign: Rebuilding Preferences and Cache Fileshttps://www.rockymountaintraining.com › adobe-indesi...

 

 

 

James Gifford—NitroPress
James Gifford—NitroPress
Legend
January 13, 2022

I honestly don't think any level of document corruption could cause this; I suspect something coincidental that corrupted your drive. I'd look for help at the system/OS level.

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