Skip to main content
G
garethirwin1234
Inspiring
March 17, 2024
Question

Creative cloud files not loading in indesign

  • March 17, 2024
  • 3 replies
  • 7351 views

In indesign only, creative cloud assets are not loading in, if they are in a folder within the library. 

No other apps are having this issue.

 

Have rebooted the pc running windows 11

Have uninstalled indesign including prefs and reinstalled.

 

Problem presists, top level images in a library load, but the folders are empty:

 

Image here implies the folders are empty, they are not if I open in illustrator the folder contents is there.

 

Would really like to just get on with work, rather than fighting this app all the time.

    3 replies

    G
    garethirwin1234Author
    Inspiring
    April 10, 2024

    I have no idea if I am just being super unlucky with indesign right now but the libraries has taken to telling me about members have access automatically and Business Assets at the bottom as tool tips, EVERY SINGLE TIME I open a new document.

    G
    garethirwin1234Author
    Inspiring
    April 15, 2024

    Alas this problem is now starting to show in Illustrator, will only show four things and nothing else. However if I put something in the library then everything will suddenly show.

    I
    Ian23439256vjoz
    New Participant
    April 15, 2024

    My team only works in Illustrator and we have had this exact issue for over 3 weeks. No solution in sight. Signing out and back in of Creative Cloud sometimes will reset things...however the Search feature does not work at all (until you manually go to one of the folders before attempting to search).

    Eric Dumas
    Eric Dumas
    Braniac
    March 18, 2024

    Hi, 

    Can you confirm the exact version of the software and operating system you are using?

    You can report this bug to https://indesign.uservoice.com

     

    S
    SweatersInSummer
    Inspiring
    March 18, 2024

    I'm on InDesign v19.3 with MacOS Version 14.2.1 (23C71) on a 2019 intel MacBook Pro. i will put in a bug report as well

    leo.r
    leo.r
    Braniac
    March 18, 2024
    quote

    I'm on InDesign v19.3 with MacOS Version 14.2.1 (23C71) on a 2019 intel MacBook Pro. i will put in a bug report as well


    By @SweatersInSummer

     

    Make sure to update to the latest Sonoma - macOS 14.4 - even though I don't think it will affect your particular issue (but 14.3 fixed all kind of InDesign issues on Sonoma). 

    S
    SweatersInSummer
    Inspiring
    March 18, 2024

    I have this same issue, and looking for a solution as well...

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices